Audi Jacksonville

My experience with Audi of Jacksonville unfortunately it’s unpleasant while I was buying $100k car they were only giving me one set of key and I demanded the second self key back in August I was promise it’s unpleasant while I was buying $100k car they were only giving me one set of key and I demanded the second self key back in August I was promise I will get it delivered to my house a month after month I keep checking with my sales rep Marc and I keep hearing different excuses etc. dealership we still waiting on it will check and get back to you until late December I call BB ed again and I spoke to the manager David Buller I explain to him the whole situation he promised me he will fix it the next day he calls me and he was like yes we will send you a key but you have to program it I stated that was not our agreement I was promised a fully functioning key not just a key fob with that being programmed After battling this with him couple weeks later he got back to me and finally stated yes will get you the key but only in certain locations which each one of them is at least two hours away from me that means I will have to waste a full entire day two hours each way and also wait for the service to finish my car it does not make any sense the whole purpose of getting the key is that I don’t have to pay any extra money and as promised while I was Sign in for the deal I do not have to go out of my way and when I asked David why can I go to any range rover he stated because we only allowed to pay $200 for the key and other range rovers will charge us $1000. At this point I don’t believe it’s my responsibility to drive or go anywhere or have to worry about how much do you have to save I was promised a key and all I need to get is what I was promised without me losing any of my time and effort and driving for hours back-and-forth and waste whole whole entire day. I strongly do not recommend them they do not honor the words and if you do buy from them make sure everything‘s in writing I will take several actions against them I will report them to the Better Business Bureau as well as finding a lawsuit against the company. I have instructed my attorney to move forward with the lawsuit says not willing to solve this issue. More

Dropped car off at 8am I had previously called and asked if a ride was available and was told absolutely no problem upon arrival I asked again if a ride was available “yes sir give us 15 minutes “. Will 1 h if a ride was available and was told absolutely no problem upon arrival I asked again if a ride was available “yes sir give us 15 minutes “. Will 1 hour later still no ride, I spoke to my customer service representative and told him all you had to do was tell me it would be an hour and I could have made other arrangements. Nice dealership but customer service was lacking at least in my case, very bad. More

Came to Audi of Jacksonville to just check out and test drive a gently used A5 Cab. Sunny immediately showed us two 2018 model including the exact one I was looking for. He was very helpful with the sales drive a gently used A5 Cab. Sunny immediately showed us two 2018 model including the exact one I was looking for. He was very helpful with the sales process, explaining every step, and listening to my needs. Very professional and friendly. Love my new car! JackieD More

Worked with Christopher at Audi jacksonville when purchasing my car. From start to finish the young man was an absolute professional. Above all I am happy with my purchase purchasing my car. From start to finish the young man was an absolute professional. Above all I am happy with my purchase More

. I loved my 2013 Audi convertible, but it was time for a new car. I knew I wanted another Audi but something with a bit more room. I was dreading the usual process of dealing with your typical pushy sales new car. I knew I wanted another Audi but something with a bit more room. I was dreading the usual process of dealing with your typical pushy salesman. My experience was AWSOME from start to finish. Marc Morman at the Atlantic dealership in Jacksonville, Fl. met me at the door. We talked a bit about what I wanted in my next Audi. Once I decided on the model, color and features I wanted Marc was on the hunt. Within a matter of days I had the exact car I was looking for. Thank you Marc for making this transaction different from all other car purchasing experiences. I will be recommending you and the Atlantic dealership to any family or friends in the market for a new car. Sincerely, Linda Lee More

What an awesome experience my husband I had purchasing What an awesome experience my husband I had purchasing my brand new car at Audi Jacksonville. My salesperson, Christopher whom I had a prior experie What an awesome experience my husband I had purchasing my brand new car at Audi Jacksonville. My salesperson, Christopher whom I had a prior experience with back in Feb 2020. I was in the market for a new car for my bday but decided to wait until Dec instead. My hubby returned home from Saudi Arabia for Christmas vacation and we visited Audi. Christopher was very polite, extremely knowledgeable, and his personality made it for easy communicate with him.. He was very patient with me being I was trying to decide between two cars(Q3 & Q5).He provided information on both cars in order to help with my decision. I liked the Q3 but it did not come in what I called a CowBoys blue but the Q5 did. My hubby wanted me happy so needless to say, I left the dealership with the Dallas CowBoys blue Q5. Christopher provided an exceptional car buying experience which my hubby and I was very pleased. He's amazing and I will refer him to anyone in the market for a new audi. Bless car buying experience ever !! More

Great service dept! I typically work with Jess S. Her and the entire service department go above and beyond to give great service. I got a flat yesterday, the tow would have taken hours. I called her and tol the entire service department go above and beyond to give great service. I got a flat yesterday, the tow would have taken hours. I called her and told her the situation I was in and she got my spare blown up properly so I could get the car back to the dealership quickly for a proper repair. More

The dealership was very organized and prepared. I appreciated the video update while maintenance was in progress. Above all; Jess was on point! Very friendly, knowledgeable, and a pleasure to deal w appreciated the video update while maintenance was in progress. Above all; Jess was on point! Very friendly, knowledgeable, and a pleasure to deal with! More

We purchased our new Audi from Jackson at Audi Jacksonville. He made everything easy and explained every step. He was willing to work with us to get us in the right car at the right price. Thank Jacksonville. He made everything easy and explained every step. He was willing to work with us to get us in the right car at the right price. Thanks Jackson! We love it! More

Scott was very helpful and patient. He tried to sell me what I wanted. I really do appreciate good salesman like him they are really hard to find. Ty from Dexter Barry what I wanted. I really do appreciate good salesman like him they are really hard to find. Ty from Dexter Barry More