The reason for this letter is to address my disappointment in the recent purchase of a 2019 Lamborghini Huracán through Audi Jacksonville Florida 11401 Atlantic Blvd, Jacksonville, FL 32225 It almost seems ironic to use the term disappointed in the same sentence that states I just purchased a Lamborguini! Unfortunately my experience with your dealership was nothing but awful. The disappointed started when I started making the negotiation with the sales man. After making a deal you sales team basically took the car away from me, since another person promessed to buy it on the floor. When that deal didnt happen they the sales team contact me again like nothing happend. Locally we figure that out.
When I asked for a copy of the car fax never got it, I also asked for information on the dash emblem and never got an answer. Locally I had to beg for a copy of the Car Fax and finally got it. You would think that the salesman would be on top of his game, but why would he right, if the sale has been completed.
For most guys, including myself- owning a Lamborghini is almost unreal, and just a few weeks ago my dream of purchasing this beauty came true. After years of wishing for one and working so hard to be able to make such a large purchase, you would expect that the entire experience would be nothing but perfect. After all, as I mentioned to my salesman in the email I sent him; I am not purchasing a Toyota (although let me tell you my experience at a Toyota Dealership has been magical compared to dealing with your dealership).
Below are just a few of the noticeable details I spotted when the car was delivered on April 21st 2021. The dashboard and wheel was extremely oily from the excess amount of armor all used. It left an oily residue on my hands and I am not exaggerating.
The engine was filthy
The door seals were covered in white wax
The car had water spots from not being properly dried
The gas tank was halfway full, when the salesman promised a full tank.
Now, to top it off- when I was driving this home, I see a message pop up on my dashboard stating “Reduced Oil”. Apparently, the specified capacity was not used when performing service on this car prior to delivering. That is Unacceptable!!!
In result of the details mentioned above, I had to pay $1000 to get my car detailed and as you guys had to have the car looking before sending it. I could not drive my new Lamborghini for a week since I had to figure out the oil situation and had to tow the vehicle to Scottdale Arizona to have the oil adjusted. I have been trying to rerach the general manager every two days to solve all of this, but it looks like this man is busier than the United States President, or he just doesnt care 1 % about this.
Coming from someone who just treated himself to a $200k+ vehicle, you would expect this baby to have arrived spotless and ready to drive. All of this is unacceptable, I should not have to be dealing with any of this, and still dealing with it.
I took the time to bring this to your attention, not necessarily to receive an apology but in hopes of bringing awareness and improving the customer service, or lack of, your dealership is providing. Hopefully, the next guy that makes a splurge and purchases from your location has a better experience than I did.
Jose Luis Villegas