Audi Jacksonville

Friendly atmosphere and always great customer service. I’ve been here twice and each time it has been a pleasant experience. I’ve been here twice and each time it has been a pleasant experience. More

I truly doesn’t want to type this down but I have no choice. I want to prevent this from happening to others. I down payment $7000 for the 4-runner and the rest will be taken care by auto loan. I got ca choice. I want to prevent this from happening to others. I down payment $7000 for the 4-runner and the rest will be taken care by auto loan. I got called by the capital one and said something weird. I was given 2 options. 1) return the vehicle to Audi Jacksonville. 2) I have to work with Angel Perez on the solutions and keep the 4-runner. My dad called and talked to Angel and explained everything about the capital one loan. Angel told my dad to return the vehicle after disagree. Dad and I decided to return the vehicle and asked them to give $7000 down payment back. I gave them the key and they said they refuse give me the money back. I asked them for the refund policy and they claimed they don’t do refund. I told them I wanted to see the policy. They provide me and turn out good enough I didn’t signed the form consent/agreement. I told Angel I didn’t signed the paper and was told “it’s doesn’t matter because I took the car for 2 weeks” I correct him it was 10 days. Not 2 weeks. After 2 hours, he still refuse give me the money back. So, they currently holding my $7000 and got their vehicle back. Be careful peoples. More

2 minutes agoNEW Signed the contract and the next day. Spotted this little cracked. Dealer and I didn’t spotted this and I requested them to replace an new one. Was told “unfortunately, it’s sold as it is Spotted this little cracked. Dealer and I didn’t spotted this and I requested them to replace an new one. Was told “unfortunately, it’s sold as it is” and I told them it’s not that hard to replace as I’ve been so busy and overwhelmed by dealers to talk to and get going through all the things loan. I talked Angel (general manager) and explained him what’s wrong. He repeatedly “it’s sold as it is” and hang up when I’m in middle of talking. Not highly recommend but Brandon (dealer) is a cool guy! More

Very unprofessional. I had to ask what was going on with a deal and my response was the bank wasn’t interested in doing a deal. No phone call to discuss other options, he text me! I understand if a bank tur a deal and my response was the bank wasn’t interested in doing a deal. No phone call to discuss other options, he text me! I understand if a bank turns you down but it’s the dealership’s responsibility to explain why and discuss if there are any other options. More

They promised they’d do a soft pull to see my chances of getting a promotional APR. They ran a hard inquiry without me knowing it until it showed up on my report. Then they lied about it. The financial serv getting a promotional APR. They ran a hard inquiry without me knowing it until it showed up on my report. Then they lied about it. The financial servicié guy and Ibo, the salesman I was working with, messed up my credit. More

Great customer service.Very fast and friendly.My car had to be towed in from out of Jacksonville.Glenn went above and beyond.Thanks for caring to be towed in from out of Jacksonville.Glenn went above and beyond.Thanks for caring More

Evan and the team at Audi jax really gave a pleasurable buying experience. The car and financing came in as expected with a timely transaction buying experience. The car and financing came in as expected with a timely transaction More

Brandon helped find the right vehicle and provided great customer service. I am satisfied with the friendliness and service at Audi Jacksonville, and will recommend to other customers. customer service. I am satisfied with the friendliness and service at Audi Jacksonville, and will recommend to other customers. More

Awesome experience. Smooth and seamless with VIP treatment. Sunny and Stephan were great to work with and would highly recommend. We love our new SQ7! treatment. Sunny and Stephan were great to work with and would highly recommend. We love our new SQ7! More

I traded my older truck in for a newer one I found here at Audi Jacksonville and Christopher helped me. The customer service was great from him. at Audi Jacksonville and Christopher helped me. The customer service was great from him. More