Audi Jacksonville

Awesome As Always Ms Jessica S customer service skills and professional always exudes every time I come to the dealership until I leave. She goes the extra step to assi Ms Jessica S customer service skills and professional always exudes every time I come to the dealership until I leave. She goes the extra step to assist in small and big tasks. Keep smiling Jess. More

Oops I hit a nasty curb! After hitting my tire on a nasty curb I called the service department and explained what had happened. They told me to come on over. Everyone in the s After hitting my tire on a nasty curb I called the service department and explained what had happened. They told me to come on over. Everyone in the service department was super professional and helpful. The video sent to my phone accessing the situation was a great way to share details with my husband. More

W7 30k Audicare Excellent maintenance service. The locate is very good for me coming from Amelia Island Fernandina Beach. They have a spotless facility and showroom a Excellent maintenance service. The locate is very good for me coming from Amelia Island Fernandina Beach. They have a spotless facility and showroom and clean customer service waiting area. More

Excellent service Quick efficient and polite service. Nice loaner, Excellent facilities Nice surprise to see them sharing most of the cost for an unexpected repair Quick efficient and polite service. Nice loaner, Excellent facilities Nice surprise to see them sharing most of the cost for an unexpected repair Overall great service More

Be very careful. Deceptive tactics. They will wear you down, keep you there all day. And once you’re done and about to sign the paperwork finance manager will present you with completed They will wear you down, keep you there all day. And once you’re done and about to sign the paperwork finance manager will present you with completed paperwork including aftermarket warranties and $900 special detail/window tint treatment that you never asked for. Shady tactics. Won’t shop for another car there, again. To note, my salesman was Antoine, he was nice & helpful. Dealership practices have something else to be desired. More

Very pleasant buying experience Needed to replace my totaled Jaguar & decided on a beautiful black Mercedes GLK 350. Maria welcomed us perfectly. Brandon is a great, understanding, Needed to replace my totaled Jaguar & decided on a beautiful black Mercedes GLK 350. Maria welcomed us perfectly. Brandon is a great, understanding, knowledgeable Brand Specialist....very perceptive person. Jen Porter handled financing quickly & efficiently. Can highly recommend this dealership for a pleasant buying experience. More

Service Great service! Quick and courteous. Kept me appraised of exactly what was going on. Highly recommended. My service advisor, Steven was very profession Great service! Quick and courteous. Kept me appraised of exactly what was going on. Highly recommended. My service advisor, Steven was very professional and friendly. Knew exactly what I needed More

Good service. Service rep Alex was knowledgeable and very helpful. Sound was coming from passenger side front tire and technician Mike did test drive with me and f Service rep Alex was knowledgeable and very helpful. Sound was coming from passenger side front tire and technician Mike did test drive with me and figured out that the noise is due to split tire. More

Issue NOT resolved. Promised loaner car was NOT available. Poorly working $2800 Navigation System. This was the third attempt by technicians to rectify the issues. Was promised a loaner car to use for the da Poorly working $2800 Navigation System. This was the third attempt by technicians to rectify the issues. Was promised a loaner car to use for the day but one was not available when I was there. Technician did attempt to address the problem with minimal success. One time I was told to just use my phone an it would work well if I was willing to use the internet. This is not a solution for a less than adequate Expensive Navigation System. VERY DISAPPOINTED More

Great customer service! The team at Audi Jax did a great job for me. Especially Forrest. From the first time I reached out, they diligently worked to find me the right car an The team at Audi Jax did a great job for me. Especially Forrest. From the first time I reached out, they diligently worked to find me the right car and at a great price as well. Highly recommend. You won’t regret. More