Audi Las Vegas

Poor service department, dishonest I went to the parts department on November 12th to replace part of the key. It would cost $95. However, when tested the key part didn't work with my I went to the parts department on November 12th to replace part of the key. It would cost $95. However, when tested the key part didn't work with my Audi. So the person at the parts department referred me to the service department. They could not service my car to program the key so I came back the following morning as instructed (November 13th). First mistake: after waiting for over an hour, the service person told me that I would be charged $145 for the key part. He said I was given the old price (I showed him the quoted price just a day old). So, who ever he spoke to on the phone said to give me the quoted price. Second mistake: the service person told me after I signed the agreement to pay the $95 for the key part, claimed that he offered me a ride. That I chose to wait. He was very rude and I told him he did not offer me a ride. How could he? He knew I was out of state! He took my initial information when checking in my car. Third mistake: I was told that my wait was about 2 hours, it was over 3 hours excluding a free car wash. Just to program my new key part. Fourth mistake: they just fix the old key and not replace the part! Unbelievable. BTW, it was my first visit at this dealership. Definitely thinking of not buying my second Audi from them. And will write a complain to their service director. Very unhappy place. More

Ok Service, not too happy I would leave this place as a last option. If there's another Audi dealer close to you, go check that place out first. Trust me! Worth it! I would leave this place as a last option. If there's another Audi dealer close to you, go check that place out first. Trust me! Worth it! More

Not Happy ON Monday want to buy a new car rs5, fw of my colleagus and freind love the Audi car but alway had with sales persons where difficult and rud or dont ON Monday want to buy a new car rs5, fw of my colleagus and freind love the Audi car but alway had with sales persons where difficult and rud or dont understant custumer service, So when decide to go i ask for the Gm to make sure for no issue. He never can out or come to talk to me no good for buisness. More

If you're reading this, you're making the first step by doing some research, you can go there or audi henderson to test drive the car you want, once you know what you want, take a trip to the LA/or step by doing some research, you can go there or audi henderson to test drive the car you want, once you know what you want, take a trip to the LA/orange county area and do your shopping. audi LV and Henderson audi will try to pull the wool over your eyes any way they can, they'll find fees nobody's ever heard of, if you're attempting to lease, they'll add the full tax amount to the selling price of the car, so when they calculate the lease pmt you may be paying the tax twice. If you don't care and don't want to take a short trip to save yourself some money, then buy from them. More

They will try to rob you if you let them. If you try to buy a car the first price they give you is at least $5000 more than they will take. I was trading in an Audi, I went to carmax after who offered me buy a car the first price they give you is at least $5000 more than they will take. I was trading in an Audi, I went to carmax after who offered me $4000 more cash than they did. Also there service dept leaves something to be desired but at least if your car is under warranty you get a loaner till they fix it More

I expressed interest online. Kim beck immediately called and set up the appointment and when I went and met with Armand he was great. He was informative, listened to what I wanted, made a great recommendati and set up the appointment and when I went and met with Armand he was great. He was informative, listened to what I wanted, made a great recommendation and did not pressure me to make a decision. I have had the car, a 2012 A6 prestige, for the days and I love it. More

I went to look at a new Audi A5. Deeno, my sales guy was awesome. He was informative, quick and easy to work with. No huge pressure but enough interest that he seemed to truly care about me. The sales ma awesome. He was informative, quick and easy to work with. No huge pressure but enough interest that he seemed to truly care about me. The sales manager worked quickly to get me approved and my trade came in at a fair value. The finance guy, Patrick, was efficient, informative and while he offered me several products there was no uncomfortable pressure to buy any of them ( I bought 1 out of 5). I would definately recommend these guys if you have interest in an Audi. Erica Arthur More

Does not follow through with agreement. Poor service and follow up. They get the sale done but then don't follow through with items needing to be taken care of. Don't return phone calls. You will find yours follow up. They get the sale done but then don't follow through with items needing to be taken care of. Don't return phone calls. You will find yourself making many calls to them and they still don't follow through. It is a joke dealing with them, they are far from delivering just average Sevice. More

There is such thing a buyer beware but when you buy a car from a dealer like this you expect everything to work. I didn't test out the navigation system before I bought it and as I drove it away I realized from a dealer like this you expect everything to work. I didn't test out the navigation system before I bought it and as I drove it away I realized it didn't work. Immediately brought it back and they told me they would have to take it to the Porsche dealer. Two days later I received a call saying it would cost $600 to fix it and desert Audi would only play half. They sold me a car with navigation that didn't work and were not willing to fix it. I would not trust these people. If you can't help yourself and really want to buy a car from them do yourself a favor and make sure everything works or it will cost you. More

Worst experience imaginable,,, Purchased pre owned BMW,, Was told. It required minor repairs and told it would be repaired right away. Leterally, one week later I'm still here waiting for 'minor' repairs,,! Was told. It required minor repairs and told it would be repaired right away. Leterally, one week later I'm still here waiting for 'minor' repairs,,!! Service department claimed not to know what needed to be fixed, Salesman said he doesn't know what happen. They took my money right away but couldnt deliver car as promoted. Got the run around for days. I would never trust this dealer ever again. Stay Away if you value customer service,,!!! More