Audi Lehi

On one visit I could not get anyone to tell me whether my tires had been rotated. The NEVER LET YOU TALK TO A MECHANIC curtain was drawn. Despite the hokey cell phone video, no one knew and the mechanic, a tires had been rotated. The NEVER LET YOU TALK TO A MECHANIC curtain was drawn. Despite the hokey cell phone video, no one knew and the mechanic, allegedly, could not be reached. Recently, I had a question about the warranty on my tires. The service department will NOT let you talk to anyone knowledgeable about your issue. The very nice young ladies who answer the phone can book an appointment or, if really pressed, promise to take a message. I left a message No one ever calls back. This is either an incompetent or over-whelmed organization hiding the ball. More

Don't go to this dealer you can no get through to Service Department and when leaving a message you will not get call back. Service Department and when leaving a message you will not get call back. More

trash dealership, sleazy, horrible experience, DO NOT GO!!! Where do I begin. I was so excited about my new to me (used) 2018 Audi Q5, up until I went in person to Audi Lehi. My previous vehicle was valued $2,0 Where do I begin. I was so excited about my new to me (used) 2018 Audi Q5, up until I went in person to Audi Lehi. My previous vehicle was valued $2,000 higher at another Audi dealership, but they did not consider that pricing. I also received free roof racks from another Audi dealership after they heard I wasn’t given them upon purchase from Audi Lehi. The other dealership, also trying to make up for my horrific experience installed a trailer hitch FOR FREE. Something that Greg (the manager at the time who appraised my previous vehicle) insisted they could not do for me without an obscene charge. This was my first car purchase by myself, so I phoned in help, Greg rolled his at person on the phone and in front of me. He did not make eye contact with me, stared at his phone throughout our interaction and talked down to me. The salesperson I dealt with even commented and apologized for how rude Greg's interactions with me were. I found the previous driver’s lease agreement in the glove box which included their phone number and address, as well as their McDonalds trash under the seat. I paid for floor matts but did not get one with the trunk. The entire process of purchasing the vehicle took 7 hours. SEVEN WHOLE HOURS. I have tried calling to talk about my experience so that it doesn't happen again, 5 times since my purchase (starting again after the other dealership made moves to amend my experience) and each time have been told I will be called back but surprise! I haven't heard from these trash bags. More

Won't service Audi recalls!!!!!!!!!! We purchased a brand new Audi A4 in 2006 when their store was located in Orem. For 2 years we have received notifications of air bag recalls from Aud We purchased a brand new Audi A4 in 2006 when their store was located in Orem. For 2 years we have received notifications of air bag recalls from Audi. Ken Garff Audi has refused to honor the air bag recall giving us nothing but the run-around how they don't have parts and we have been put on a list. Audi makes a great car. Ken Garff service sucks. More

We won't call you when your car is ready I dropped my A6 off today for an appointment, two hours before my appointment at 11:45 so they had all day to replace the Takata airbag (a service tha I dropped my A6 off today for an appointment, two hours before my appointment at 11:45 so they had all day to replace the Takata airbag (a service that is estimated at one hour). After I dropped it off at 9:00ish I took an Uber to my work since the complimentary shuttle was out on a customer run. My service technician, Hendrick, called an hour later asking if I still needed a ride. I politely told him that I did not, but appreciated his concern. Work got the best of me and consumed my day; I left my office at 6:30 thinking I was done for the day and headed to a friend's birthday. I got out to the parking structure and realized my car was still at the dealership. Knowing what time it was, I quickly called the dealership and was told that nothing could be done and my car would have to be at the dealership until early Saturday morning when service was open again. I told the polite receptionist that that would not work and asked for a service loaner. The receptionist said that was out of his power. I asked him to sympathize with me being stranded at work without a phone call or text telling me my A6 was ready after the Takata service had been done. The receptionist tried to contact Hendrick to see if he had set up a service loaner, he had not. One hour later I took another Uber back to the dealership, waiting for Hendrick to arrive. Once he did, he had the worst attitude one could imagine at 8:00 PM on a Friday and curtly explained that I had ignored a phone call and text advising me of a recommended windshield wiper fix, even though I brought the car in for an airbag recall. I pulled out my phone to show him I hadn't received a text or call from the dealership. Hendrick's attitude quickly changed and he showed me his chat software that had not relayed a text to my phone. We found my car and I left. I spend some good money at the Ken Garff Audi Lehi store keeping my A6 maintained and I don't think I deserve the service that was provided to me. I apologized to Hendrick for him having to come back to work and sympathized that his weekend was being spent trying to correct this error. In the end, all I got was attitude. #thankskengarff More

Was told didn't have time I am curious about Audi Lehi's thoughts on this. I went in there today as I am considering buying a car in the near future. Testing all of my options I am curious about Audi Lehi's thoughts on this. I went in there today as I am considering buying a car in the near future. Testing all of my options in the high end luxury class of vehicles. In this search, so far, I have test driven Maseratis and Range Rovers to name a few. Today, I decided to look at Porsche and Audi, starting at your Audi dealership. I was very up front with your salesperson, Joel, telling him that it would be a little while before I was ready to purchase, but that I wanted to look at and test drive the S6 (bright blue) and the A7 or something similar. We started talking about the options and how it stacked up against the competition. After talking about 5-10 minutes, I asked if we could take one for a spin. Imagine my surprise, when Joel told me that he was commissioned sales and didn't have time to take me for a test drive on a Saturday, if I wasn't ready to buy that day. My girlfriend and I were flabbergasted and disappointed that this is how Ken Garff has trained their employees to treat prospective buyers who are potentially looking to spend over between $50,000 and $100,000 on a vehicle. I have worked commissioned sales in the past, and people got the same customer service, regardless of if they were about to purchase or not. I understand employees on commission need to focus on trying to find the right customers. However, because of the treatment we received, the exact opposite has now happened, and I will tell my friends who are considering Audi or Porsche to search elsewhere. More

One of the best!!! I am a car person and who does research and buys a new car every 2-3 years I have worked with numerous dealers in the valley for years The way this I am a car person and who does research and buys a new car every 2-3 years I have worked with numerous dealers in the valley for years The way this dealership does the buy a car experience is different and was refreshing The sales person-to-person my case Brittanie-was customer centered and stress-free I was impressed They had both men and women sales staff--I was so happy with Brittanie as she worked hard to finish a sale that I felt was fair--in fact she asked me if this was a sale I felt good about Clearly it was and the audi-my 3rd- is amazing Brittanie conducted the whole process with me and I was not shuffled off to finance etc She and I even did test ride of my trade in Also Rusty the Used car manager complimented Brittanie and helped make all so positive They have both been gracious since I feel confident that working with these 2 will be a new approach More