Audi Lehi - Service Center

Rich did a fantastic job getting my car in and out quickly for my repair. Thank you Rich! quickly for my repair. Thank you Rich! More

Excellent Service but need more Loaners to get in sooner! The Service Advisors are Excellent! The Service Advisors are Excellent! More

Took 3 separate appointments to fox the check engine light for my car. Should have been one and done. Communication was poor and phones calls for my car status were ignored. light for my car. Should have been one and done. Communication was poor and phones calls for my car status were ignored. More

They disabled a safety feature of my car accidentally when they upgraded the software for the multimedia display. That update also resulted in the screen now switching to black in sunlight rather than go when they upgraded the software for the multimedia display. That update also resulted in the screen now switching to black in sunlight rather than going brighter, making the screen worthless. They can't roll the firmware back to a working version and said the only option is to pay $6700 to replace the unit. They do not take any responsibility for their mistakes. When I was initially describing the issue I was having regarding a "engine coolant level low" indicator, their service center wrote up that I stated the engine was overheating, leading the technician to think there was a leak and suggested replacing the thermostat. I never said the engine was overheating, I'd in fact stated the opposite, that once the warning about the coolant came on I carefully monitored the engine temp and it never overheated. That being incorrectly written up would have been a $2400 repair for a part that wasn't broken. More

I do a lot of DIY so I am always dealing with the parts department. Which is always a great experience. There have been a few times where something needs to be done by the dealer and they have always manag department. Which is always a great experience. There have been a few times where something needs to be done by the dealer and they have always managed to fit me in. I really appreciate the car was afterwards More

Addie was great. As far as the dealership, I didn’t care for how I felt I was treated by the service area as my car aged. At 90k miles on the cost on parts and ser As far as the dealership, I didn’t care for how I felt I was treated by the service area as my car aged. At 90k miles on the cost on parts and service got expensive and you the dealer really didn’t seem to be willing to work with me on mitigating costs. A diagnostic charge back in March just to look at the car purchased from, that’s and says you don’t want my repeat business. I have since flipped the car and bought a new car through the Larry H Miller group. More