Audi Lynbrook

Great hard worker ever Best man I've seen in my life that takes care of me and my car. Always on point. This guy should be a boss because how hard he works and put his time Best man I've seen in my life that takes care of me and my car. Always on point. This guy should be a boss because how hard he works and put his time on his customers, plus he has an amazing personally. He makes me laugh while waiting on my car. Keeps me busy that I even forget my car was done. Hahahaha What a great guy. Keep up the good work David Bitterhoff. More

Outstanding Service - Loaner Department Lynbrook's service center has some of the most attentive and friendliest service professionals I've met. The loaner manager, RAYMOND THOMPSON, is an a Lynbrook's service center has some of the most attentive and friendliest service professionals I've met. The loaner manager, RAYMOND THOMPSON, is an absolute pleasant professional to work with - a very proactive individual who goes out of his way to help customers. Every instance I've required a loaner car for my service appointment, he always gets me a car very similar in size and performance to my current car. He makes the entire process seamless. As soon as I drop off my car for service, he's got my loaner agreement ready and all I need to do is review, sign and drive away. Hands down knowledgeable, helpful and gem of person! He's a great asset to Lynbrook service center. More

Awesome service David in service was amazing really exceptional should be promoted and given a raise cares about us customers. Jonathan the manager helped me as well David in service was amazing really exceptional should be promoted and given a raise cares about us customers. Jonathan the manager helped me as well and the loaner manager Raymond was very polite and helped me with getting me in and out. Would recommend to anybody 5 stars More

Exceptional Sales Rep My husband and I recently leased a 2017 Audi A5 cabriolet. Believe it or not I have worked in the car business for over 30 years and this is my fir My husband and I recently leased a 2017 Audi A5 cabriolet. Believe it or not I have worked in the car business for over 30 years and this is my first brand-new car purchase. Jennifer Dicola our saleswoman was really exceptional. We called around to some local dealers looking for the vehicle and Jennifer was the only sales person that was willing to locate the vehicle. The entire experience from start to finish was wonderful and I definitely will be recommending Jennifer and the dealership. More

Exceptional customer support & service  I give Audi of Lynbrook's Service Department at 11563 5 stars! They have an amazing team, that truly understand customer service and what it mean  I give Audi of Lynbrook's Service Department at 11563 5 stars! They have an amazing team, that truly understand customer service and what it means to go above and beyond for their customers. I brought my car in for service yesterday and even while I was waiting to be helped I observed Paul Hossman handle other clients with such professionalism and care, that I was blown away! Thats why it came as no surprise when I  too, received the same consistent level of service.     My car was purchased by an independent seller and it was having some mechanical difficulties. I was in tears when I found out my car was no longer under warrantee and how much money I was going to have to pay. But, Paul went above and beyond by escalating the issue to his management team. His initiative to escalate the matter and their willingness to work with me to get my car repaired was incredible!     I would recommend this dealership to anyone. Finally a dealership with a heart! More

Outstanding Service Department My husband and I recently leased a 2017 Audi A8L. Due to the high technology of the car we needed someone to explain and demonstrate the many feature My husband and I recently leased a 2017 Audi A8L. Due to the high technology of the car we needed someone to explain and demonstrate the many features of the car. Paul Hoffmann, Service Writer, willing offered his services. We scheduled an appointment, figuring that he would be brief and just explain the overall workings of the vehicle. To our great surprise Paul spent 2+ hours explaining and demonstrating the features and workings of the equipment. He made sure to ensure that we understood how to operate the features, our way. Despite his very busy and intense schedule, Paul definitely did not rush the process and gladly offered to assist in the future if we thought of another feature where we needed help. Paul made sure we "learned the complexities" of the car. No task was too small or time consuming for him. He is an asset to the company-his understanding of the customers' needs is remarkable. Our high recommendation of this dealership is due in no small way to Paul's efforts to "make us happy" and knowledgeable. We also had the pleasure of meeting the Service Manager, Jonathan, who was also most accommodating and caring. More

Service with personality I've only had my A3 for a few months and of course after winter there's tons of pot holes and I happen to hit one. Thankfully I got the tire and rim c I've only had my A3 for a few months and of course after winter there's tons of pot holes and I happen to hit one. Thankfully I got the tire and rim coverage. Which was great. I went in just to fix the one tire but Paul Hoffman asked be if I wanted them black. Now I know very little about cars but his idea got me so excited. Not to mention when I came to pick up my car he change the settings of my sound system around, and made it sound more amazing then before. (For the music lovers).Every time I get my car or my moms car serviced there I go straight to Paul he's great. He makes everything feel so welcoming, not to mention his honesty. He's great! In addidtion the whole place is great, everyone is welcoming. I've been to other dealers for choosing Audi lynbrook not everyone treated as they did. I'm glad this is my dealership/car of choice. More

Fabulous Service with that personal touch! I've had my Audi Q5 for 5 years and brought it in for the recalls and recalibration of my back up camera. Paul Hoffman helped me and was so friendly I've had my Audi Q5 for 5 years and brought it in for the recalls and recalibration of my back up camera. Paul Hoffman helped me and was so friendly right from the start that even the torrential downpour and gray skies didn't seem so bad. The potential for an expensive repair on the recalibration was a bit mind boggling but right from the start - Paul said he would work with me. I was supposed to get a loaner car but the one they had for me wasn't an SUV and I really needed one. Paul and Tyrell did their best to accommodate and instead of rescheduling or me waiting, which I was ready to do, they arranged for a lift home and back. Paul called with the good news that my "Recalibration" issue wasn't an issue at all and I had somehow changed the settings. I didn't even know I had settings for the back up camera. When I picked up the car Paul went through a whole new tutorial and I felt like I was getting a new car! Paul is really delightful and knows what he's doing. I didn't leave there feeling snowed or pressured. More

Best Audi folks to deal with in the northeast! I've been having major issues with my 2008 A4 and dealt primarily with Paul Hoffman and Raymond Thompson in the service center. Although getting my ca I've been having major issues with my 2008 A4 and dealt primarily with Paul Hoffman and Raymond Thompson in the service center. Although getting my car fixed has been a fairly lengthy and costly process, Paul and Raymond have been extremely friendly and helpful. You can clearly tell that customer service and doing the right thing for their customers is of the utmost importance to them. I've dealt with a number of different Audi dealership service centers in the area and it is clear that these guys stand far apart from the rest. If ever I need to make a stop at the Audi service center, best believe that I wouldn't consider seeing anyone but them. More

Excellent service, Great people Carlton sold me the car. i did not feel pressured at all. He also followed up to see how the car was working. Paul took care of me right away when i c Carlton sold me the car. i did not feel pressured at all. He also followed up to see how the car was working. Paul took care of me right away when i came in for service. Everyone was very helpful and friendly. More