Audi Marietta - Service Center

Poor customer service, repair and no follow up Brought my vehicle here for routine maintenance. I was told that everything was fine minus a $500 headlight I needed....... around 5 days later, my c Brought my vehicle here for routine maintenance. I was told that everything was fine minus a $500 headlight I needed....... around 5 days later, my car would not start properly. I purchased my car from this dealership and never had a problem. I called the service department, I missed a return call. I called again and sent an email. No response. I scheduled an appointment. That initial service guy totally ignored me while I was there. I’m then told that I now need a $500 battery...... ok. Now my instrument panel does not light up properly. No follow up from the new service guy. Pattern??? My reason for visit was routine service. I had prepaid maintenance. I left with more issues and more charges than I came with. I was asked by the initial service guy to leave a review and I did, after he received that feedback, it appeared that he had no obligation to assist me any further. Very disappointed with this dealership More

Treated like royalty Had to take my Audi A3 in for a service and weird noise coming from the front of the car. The concierge staff got me checked in and right to my servic Had to take my Audi A3 in for a service and weird noise coming from the front of the car. The concierge staff got me checked in and right to my service advisor in less than a minute, no waiting around. The staff knew my name were very welcoming and cheerful - this is reason number one for me choosing to use this location for all my services. After explaining the noise I was invited to the lounge for some coffee - it's a typical waiting area with business tool and a honking great TV and really decent coffee - while my car was given a quick inspection, I had time to wait. Once my service advisor knew it was an issue that could take several hours to resolve he offered me an Uber or a courtesy car. I took the car since I wanted to test out the Q3. Around lunchtime I got a call and text to let me know the car was ready for pickup. When I got there I was greeted in the same manner as the morning time. My car was ready and in a much cleaner state than when I dropped it off. I was given full details of the service - and happy to hear the service was covered my my Audi warranty. Overall a tremendous experience, would highly recommend anyone with an Audi to consider this location due to the friendly & courteous staff. More

You can always expect the best from Audi Marietta! The customer service at this location is exceptional. I was greeted by name by valet when I pulled up, pointed to my advisor who was very pleasant to The customer service at this location is exceptional. I was greeted by name by valet when I pulled up, pointed to my advisor who was very pleasant to work with, and kept me updated about my vehicle's services. They had my vehicle washed and ready when I arrived to pick up. More

Horrible experience . We got TWO 2018 Q7s from here, but came for service and was treated like a guilty first grader by a young unprofessional teacher. Will never be bac . We got TWO 2018 Q7s from here, but came for service and was treated like a guilty first grader by a young unprofessional teacher. Will never be back to any Jim Ellis places. More

Great experience with quality work I was very pleased with David and how quickly he got my issues resolved. I definitely recommend him! He was so professional and determined to get the I was very pleased with David and how quickly he got my issues resolved. I definitely recommend him! He was so professional and determined to get the job done right the first time. More

Awesome Dealership I would highly recommend Audi Marietta to anyone looking for great service. Even though they are in a temporary and very small building they make the I would highly recommend Audi Marietta to anyone looking for great service. Even though they are in a temporary and very small building they make the experience what I’ve come to expect from Audi. More

Great service. It was easy to make a last minute appointment in order to have my tire repaired. They contacted my warranty company for me to ensure the work was cove It was easy to make a last minute appointment in order to have my tire repaired. They contacted my warranty company for me to ensure the work was covered and the work was compleyed in a reasonable amount of time. More

Better service then expected Previous experience with this dealership has not been positive. Anything from begging for a loaner car to feeling pressured to trade in or spend addi Previous experience with this dealership has not been positive. Anything from begging for a loaner car to feeling pressured to trade in or spend additional money not expected. Jayson was very pleasant when I came in for a safety recall. He pointed out a few repairs the car needed but did not pressure into fixing. He kept me updated on progress as I waiting and was very pleasant to work with. Will return based on this associate. More

Great care Ahamed Eboo the best of the bes. Randy Pullen is fantastic. Always given me the care I expect and more. I own multiple cars but this service cente Ahamed Eboo the best of the bes. Randy Pullen is fantastic. Always given me the care I expect and more. I own multiple cars but this service center is the best by far. More

60,000 service I called the morning of my service and they got me in within an hour. Very friendly and professional service. Highly recommend them when getting your I called the morning of my service and they got me in within an hour. Very friendly and professional service. Highly recommend them when getting your Audi service. David Kim was the gentleman that took care of me. 5 star service! More