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Audi Marin

San Rafael, CA

Overview
Employees
Reviews
Vehicles
4.8
500 Reviews
Audi Marin is a premier Audi dealership in Marin County, serving San Rafael, Mill Valley, and the greater Bay Area with new Audi vehicles, certified pre-owned Audi models, and expert Audi service. Backed by indiGO Auto Group, our team is committed to a transparent, client-focused experience, from sales and financing to factory-trained maintenance, delivering the performance and luxury you expect from Audi.
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700 Francisco Blvd W

San Rafael, CA

94901

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Showing 500 reviews

August 25, 2023

Amy is very friendly, helpful and prompt. My original appointment was to leave my car at service overnight. When I checked in, Amy was able to accommodate my need by getting my car ready in t More

by TAMJ27
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2023 -

Audi Marin responded

Thank you for your generous review! Amy's dedication to providing friendly, helpful, and prompt service is commendable. Accommodating your needs on the same day and arranging transportation during your visit reflects her commitment to outstanding customer service.

August 24, 2023

Friendly and attentive service. Clean and comfortable facility. A relaxed buying experience. Would recommend Audi Marin to others. More

by DDEDYO
Recommend Dealer
Yes
Employees Worked With
Paul Lommen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily - 5 stars. , Josh Smylie, Shah Kangarani
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Oct 17, 2023 -

Audi Marin responded

Thank you for your generous review! We are thrilled to hear that you found our team to be friendly and attentive, and your recommendation means a lot to us. A relaxed buying experience and a clean, comfortable facility are integral to our commitment to customer satisfaction.

August 24, 2023

Ian Bass from the service department went above and beyond to solve an unusual problem with my car! I'm very satisfied! More

by JOE@JOENEWMAN.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Bass
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Oct 17, 2023 -

Audi Marin responded

Thank you for your kind review! Solving unusual problems and exceeding your expectations is a priority, and Ian's dedication to solving the unusual problem with your car is commendable. Your satisfaction is our ultimate goal, and we're pleased that you are very satisfied with the outcome. Your feedback inspires us to maintain the highest level of service and continuously improve. If you have more questions or need further assistance, please do not hesitate to reach out. Your trust in Audi Marin is greatly appreciated, and we look forward to serving you for all your Audi needs. Thank you once again for choosing Audi Marin.

August 24, 2023

Amy was kind and efficient, and followed through! I appreciated her explanations and providing details for future service needs. More

by CLARAGOODSPEED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Audi Marin responded

Thank you for your kind review! Amy's kindness, efficiency, and follow-through in providing explanations and details for future service needs are greatly appreciated. We aim to ensure our customers are well-informed, and we're thrilled that Amy met your expectations.

August 24, 2023

Nathan was amazing to work with. He took care of the special order from start to finish. More

by JOHNLAGATTA2
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nathan Proctor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Arnold
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Oct 17, 2023 -

Audi Marin responded

Thank you for your kind review! Nathan's dedication to managing your special order from start to finish is commendable. We understand the importance of personalized service, and it's fantastic to know that your experience was seamless and efficient.

August 24, 2023

The sales management team at Audi Marin went out of their way to accommodate a long standing customer. There is no where else to shop for an Audi in the Bay Area other than Audi Marin. Thank you for demons More

by ETL
Recommend Dealer
Yes
Employees Worked With
The whole Sales Management Team
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Oct 17, 2023 -

Audi Marin responded

Thank you for your kind review! Creating repeat customers is our goal, and we're honored to have your loyalty. Our sales management team's commitment to accommodating long-standing customers is a reflection of our dedication to building lasting relationships. Thank you for choosing Audi Marin as your preferred Audi destination in the Bay Area.

August 24, 2023

I always experience outstanding service at Audi Marin from Amy Stoica and team !! This latest visit was "basically unscheduled" and Amy made a real effort to accommodate the repair on short notice -- I w More

by R Lewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Audi Marin responded

Thank you for your kind review! We greatly appreciate your continued trust in us and are thrilled that Amy and her team consistently provide you with outstanding service. Accommodating an unscheduled repair on short notice is a testament to our dedication to your satisfaction, and we're delighted that you were back on the road more quickly than expected.

August 24, 2023

Amy was able to get me in and out in one afternoon on late notice. Very helpful and communicated well. More

by JSTOYE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Audi Marin responded

Thank you for the 5-star review! We understand the importance of efficient and effective service, and we're delighted that Amy was able to accommodate your late notice and provide helpful and well-communicated assistance.

August 24, 2023

Great customer service! I highly recommend Audi of Marin for all of your service needs. More

by JLANCTOT4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Frank
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Oct 17, 2023 -

Audi Marin responded

Thank you for your generous review! We highly value your recommendation for Audi of Marin's customer service. It's a testament to our commitment to providing top-quality service, and we look forward to continuing to be of assistance for all your service needs.

August 23, 2023

Great service and we had a lot of fun during the transition of the A6. Was very happy with the treatment from the team.. More

by tayab.iftikhar94
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leo, Cam, Josh Smylie
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Oct 17, 2023 -

Audi Marin responded

Thank you for your kind review! We believe that a great car transition should also be an enjoyable experience, and we're glad to hear that you had fun during the process. The satisfaction of our customers is paramount, and we're pleased that you were happy with the treatment from our team.

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