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Audi Marin

San Rafael, CA

Overview
Employees
Reviews
Vehicles
4.8
499 Reviews
Audi Marin is a premier Audi dealership in Marin County, serving San Rafael, Mill Valley, and the greater Bay Area with new Audi vehicles, certified pre-owned Audi models, and expert Audi service. Backed by indiGO Auto Group, our team is committed to a transparent, client-focused experience, from sales and financing to factory-trained maintenance, delivering the performance and luxury you expect from Audi.
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700 Francisco Blvd W

San Rafael, CA

94901

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Showing 500 reviews

August 23, 2023

I want to express my heartfelt appreciation to Shahin and Mo at the dealership for providing me with exceptional service. Their professionalism, knowledge, and dedication made my car shopping experience trul More

by Ali KESHANIAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shah Kangarani - Mohd Sammur, Josh Smylie
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Oct 17, 2023 -

Audi Marin responded

Thank you for your kind review! Shahin and Mo's dedication to providing exceptional service and guiding you through your car shopping experience is truly commendable. Their professionalism, knowledge, and friendly demeanor create a comfortable and welcoming atmosphere for our customers. We're thrilled to have been a part of your journey to your new car, and we thank you for choosing Audi Marin.

August 23, 2023

Very professional and proactive with updates on car maintenance schedule. Very pleasurable experience working with the Marin team More

by RYAN@RYANIVERS.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Smylie
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Oct 17, 2023 -

Audi Marin responded

We greatly appreciate your feedback and are delighted that our team has been professional and proactive in keeping you updated on your car's maintenance schedule. Your satisfaction is our top priority, and it's fantastic to know that you had a pleasurable experience working with us.

August 22, 2023

My service provider, Ian Bass, was incredible. He was communicative, friendly, knowledgeable, and patient. My car's service was done impeccably and I was able to get a brand new courtesy car for t More

by Sonali Kamath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Bass
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Aug 31, 2023 -

Audi Marin responded

Thank you for taking the time to review your experience with us at Audi Marin. It's wonderful to hear of the excellent service you received from our colleague, Ian Bass. We value customer satisfaction and will always strive to exceed expectations in service quality and delivery. I'm glad that not only was your Audi serviced impeccably but also able to provide you with a courtesy car for the night. It is customers like you that make us proud every day, and we are so happy that your experience has been positive! We look forward to seeing you again soon for any of your Audi servicing or related needs.

August 22, 2023

The service team is great. Very clear communication with updates throughout the day, and I was in and out on time. More

by SCOTTMROBERTSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Smylie
Report | Print
Aug 31, 2023 -

Audi Marin responded

Thank you for your feedback! We deeply appreciate that you took time to share your positive experience at Audi Marin. Our team is dedicated to providing the best possible customer service, and we're delighted to hear our efforts paid off. It's wonderful to know that our communication and timing lived up to your expectations; that means a lot! We look forward to having you back again soon. Thank you for choosing us!

August 22, 2023

Adel and Nathan were excellent to work with. They listened to my requests and worked hard to deliver the perfect car. More

by ELSLAVIN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adel, Nathan, Mo
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Aug 31, 2023 -

Audi Marin responded

Thank you for taking the time to leave us a review. We are delighted to hear that Adel and Nathan did a great job in helping you find the perfect car. At Audi Marin, our goal is always to make sure customers have the best car buying experience, so we are grateful and appreciative of your kind words! We know that it was no small task finding the perfect car and it means so much to us that our team was able to provide you with this type of service. Thank you again and please feel free to reach out if there's anything else we can do for you!

August 22, 2023

My service provider Amy was very helpful, responsive and attentive to my service needs and questions More

by mypitabella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy
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Aug 31, 2023 -

Audi Marin responded

Thank you for the outstanding review of our service provider Amy and Audi Marin. We are glad to hear that her attentiveness to your needs and questions helped make your experience exceptional! Thank you for taking the time to share your feedback with us, we sincerely appreciate it. Our team continues to strive to meet and exceed customer's expectations each and every day, so it's very rewarding when we hear back from our customers like yourself who have had a great experience. We hope to welcome you back soon!

August 20, 2023

We had a pleasant experience working with Abraham and the team at Audi Marin. Thank you! More

by lizs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abraham Ahmady, Josh Smylie
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Aug 31, 2023 -

Audi Marin responded

Thank you for leaving a review and for your kind words. We are glad to hear that you have had a pleasant experience working with Abraham and the team at Audi Marin! We pride ourselves on offering quality customer service and it makes us proud to know that we achieved our goal with you. Our team will continue to strive towards making sure every customer has a great experience here at Audi Marin. Thank you again for taking the time to talk about your experience!

August 20, 2023

I have a great relationship with my service person…it keeps me coming back I haven’t bought a car from this dealership More

by JPEARL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany
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Aug 31, 2023 -

Audi Marin responded

Thank you for taking the time to share your recent experience with us at Audi Marin, and for awarding us a 5-star rating! We're thrilled that Brittany provided a top notch service during your appointment. That means a great deal to us. We strive to provide top quality customer care at all times, and we are so glad that we could do that for you. If there is anything else we can do for you in the future, please let us know. Thanks again for your kind words!

August 20, 2023

Amy was very accommodating and she provided a top notch service. I was satisfied with the overall service. More

by RSARGISS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy
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Aug 31, 2023 -

Audi Marin responded

Thank you for taking the time to share your recent experience with us at Audi Marin, and for awarding us a 5-star rating! We're thrilled that Amy provided a top notch service during your appointment. That means a great deal to us. We strive to provide top quality customer care at all times, and we are so glad that we could do that for you. If there is anything else we can do for you in the future, please let us know. Thanks again for your kind words!

August 20, 2023

I have had 5 different Audi Leases from this dealership and this new car will be my 6th. Everyone has always made my experience so comfortable. This was a little different because my 5th Q5 hybrid has some More

by SJEANPAINTER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler and Nathan, Josh Smylie
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Aug 31, 2023 -

Audi Marin responded

Thank you for your positive review and for entrusting us with 6 leases in the last few years! We strive to provide each of our customers with the most comfortable and enjoyable experience possible, so it's wonderful to hear that we managed to do this yet again. We are also grateful for your kind words regarding Ian in service as well as Tyler and Nathan in sales. We can ensure that they will be delighted upon receiving your appreciation. Once again, thank you for choosing Audi Marin and we hope your newest Q8 Etron serves as a reliable companion on all of your journeys.

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