Audi Marin

Audi Marin responded

We're delighted to hear that you had good communication with Gary in the service department, and that he successfully addressed the warranty NOx sensor issue. Your satisfaction is our top priority, and it's wonderful to know that we could resolve your concerns.

Audi Marin responded

Thank you so much for taking the time to share your positive experience at Audi Marin. We're absolutely thrilled to read your feedback and learn that you found our customer service to be excellent and our team helpful. Efficiency and timely service are of the utmost importance to us, and we're delighted that we were able to get you in and out in a reasonable time frame while still providing the assistance you needed. We're especially pleased that you felt no pressure when it came to making a purchase decision. At Audi Marin, we firmly believe in offering a relaxed and comfortable environment where our customers can explore their options without any undue influence. Your satisfaction is our ultimate goal. Thank you once again for choosing us and for sharing your positive experience. If you ever have any questions or require further assistance, please don't hesitate to reach out. We look forward to the opportunity to serve you again in the future. Best regards, Audi Marin

Audi Marin responded

Thank you for taking the time to share your detailed feedback regarding your experience at Audi Marin. We greatly value your insights as they help us improve and ensure a better experience for all our valued customers. We're pleased to hear that Yuvraaj Madra, our Director of Sales, was accommodating and transparent throughout your purchase process. Your satisfaction with his assistance is exactly the kind of experience we strive to deliver. However, we sincerely apologize for the lapses in communication and the inconvenience you experienced post-purchase. Your feedback about feeling rushed and the unexpected activation process is invaluable, and we understand your frustration. We take your concerns seriously, and we're actively working to address these issues to prevent such occurrences in the future. We also apologize for any confusion regarding the PPF installation process. We understand the importance of clear and accurate communication, and we're taking steps to ensure better coordination within our team to provide a seamless experience for all our customers. We truly appreciate your recommendation despite the challenges you faced. Please know that we're committed to resolving the outstanding matters and providing you with the seamless purchasing experience you deserve. If you have any further concerns or questions, please don't hesitate to reach out to us directly. Thank you for choosing Audi Marin, and we look forward to serving you better in the future.

Audi Marin responded

Thank you for taking the time to share your experience with us. We're delighted to hear that Emily S. in our sales team helped make your car-buying experience a positive one. Providing exceptional service is at the heart of what we do, and we're glad Emily was able to assist you. Your feedback regarding the "star guard" offering is greatly appreciated. We're always striving to improve and provide the best experience for our customers. Your suggestion to either include it in the list price or reconsider its availability is valuable, and we'll certainly take it into consideration as we continue to refine our offerings. Once again, thank you for choosing Audi Marin. We're grateful for your business and look forward to serving you in the future. If you have any further feedback or questions, please feel free to reach out to us. Best regards, Audi Marin

Audi Marin responded

Thank you for sharing your feedback with us. We truly appreciate your insights, as they help us improve our services. We're delighted to hear that Asma provided you with great service during your visit. We're sorry to hear about your less than satisfactory experience with our management and finance team. We apologize for any inconvenience or frustration you encountered during the process. Your concerns are important to us, and we take them seriously. Please know that your comments have been shared with the relevant teams, and we will work diligently to address the issues you've raised. We aim to provide a seamless and transparent experience for all our customers, and we apologize for falling short of your expectations on this occasion. If there's anything specific you'd like to discuss or if you have further feedback, please don't hesitate to reach out to us directly. We value your input and would welcome the opportunity to make things right. Thank you once again for choosing Audi Marin, and we hope to have the chance to serve you better in the future. Best regards, Audi Marin

Audi Marin responded

Thank you for taking the time to review your recent visit with us at Audi Marin! We are pleased that your service visit did not identify any malfunction with the car. Our goal is to provide a superior level of customer satisfaction and we strive to do so by providing you with an excellent and thorough service experience that features diagnostic video images and sounds. It appears that this part of your service did not meet our high standards, and we apologize for any inconveniences it may have caused. We will be sure to share your feedback with our team here to ensure this does not happen again in the future. Thank you again for sharing your concerns with us and for good care of your Audi vehicle!

PMMGOLDENS responded

You have my response; would be glad to discuss with Audi agent. One called but I was busy and asked her to call back which she never did. I would welcome a call to discuss further 415 519-2491 Peter

Audi Marin responded

Dear Rob, We are pleased to hear that you had a wonderful experience with our service technician Amy. We strive for excellence during every interaction and customer service is always our highest priority. We are committed to providing all customers the best possible experience, so it is very rewarding to know Amy was able to exceed your expectations. Thanks again for choosing Audi Marin! We hope you have a great day. Sincerely, Audi Marin Team

Audi Marin responded

Thank you for being a long-term customer at Audi Marin. I'm glad to hear that our service has always been great for you and that scheduling is usually easy. We're glad we can provide a seamless experience where you can get in and out quickly. We aim to give our customers the best experience possible here at Audi Marin - from superior customer service to expert repairs & maintenance. Thank you so much for your business and kind words!

Audi Marin responded

We're thrilled to hear about your wonderful experience with Amy at Audi! It's fantastic that she went above and beyond to ensure your warranty coverage was utilized before it expired, ultimately saving you a significant amount. Your appreciation for her efforts is well-deserved, and we'll be sure to pass along your kind words to her. If you have any more feedback or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us, and we're here to support you whenever you need us!

Audi Marin responded

We're delighted to hear that your service experience was seamless and hassle-free! Meeting our promised timelines and ensuring a smooth process from beginning to end is important to us. If you ever have more feedback to share or need assistance in the future, please feel free to reach out. Thank you for taking the time to share your positive experience with us. Your support is much appreciated!