Audi Marin

I'd give zero stars if I could Super disappointing service experience and no response after attempting to contact them. They were late with a simple service - oil change. Did not le Super disappointing service experience and no response after attempting to contact them. They were late with a simple service - oil change. Did not let me know that it wouldn't be ready. Destroyed the drain plug. Service rep resisted rotating the tires for me - said tires don't need rotating on the manufacturer schedule. Then they forgot to put air back in one of the tires. I got on the fwy and tire light went on. Stopped and called - service rep response was that there was nothing they can do to help me out. There was 15# of air in my tire. LM for service mgr and no response. More

Great place to do business! After searching for weeks finally decided to lease the 2018 Q5. I was surprised by the level of service and professionalism that was given during the After searching for weeks finally decided to lease the 2018 Q5. I was surprised by the level of service and professionalism that was given during the entire process. I was by no means an easy customer as I wanted to keep the best poker face. Gabriel and Indy did a fantastic job of putting my family at ease. Great place to do business. Thank you, D.S. More

Honest and responsive I was looking to purchase a used Bmw ,,,I found my car in their dealership and they were working with me to give me the best possible sales experience I was looking to purchase a used Bmw ,,,I found my car in their dealership and they were working with me to give me the best possible sales experience ,,,,,AMAL was my sale rep ..he was so responsive and professional ,,,I highly recommend this dealer to have a hassle free and smooth car shopping experience More

Avoid these sharks at all cost Offered $1500 trade-in on a car valued at Kelly Blue Book between $3300-4700. Wanted a commitment on the spot. When we said we'd have to shop around, Offered $1500 trade-in on a car valued at Kelly Blue Book between $3300-4700. Wanted a commitment on the spot. When we said we'd have to shop around, the salesman became downright rude, saying he'd wasted three hours talking to us. RUN from these people...buy anywhere but here. More

Dishonest and incompetent! I recently bough a 2012 Audi Q7 from Audi Marin via the internet and had a number of problems: Inaccurately advertised: The vehicle was photograph I recently bough a 2012 Audi Q7 from Audi Marin via the internet and had a number of problems: Inaccurately advertised: The vehicle was photographed and described inaccurately. Several of the wheels had been curb-damaged but only the one good wheel was photographed and depicted on the website. Additionally, the rear bumper was cracked with a puncture hole. Bait and switch loan: My contact was Amal, whose title is, "Lease/Maturity Manager." He tried to get me into a higher APR loan than was advertised on their website despite my high FICO score. I got the right rate after pointing out the advertised rate, but then he switched me to a Bank of America loan instead of Audi Financial Services, which I didn't appreciably. Finally, he tried to hide the prepayment penalty, which was not disclosed. Incompetence: Their "New Contracts/DMV manager," Bianca, was totally incompetent about getting the vehicle titled. She and Amal dragged this out for several weeks, arguing with me about how to get it titled in Oregon and withholding the documents despite this being an easy and straightforward process. One month later, the vehicle is still not titled or plated. Misc.: Despite the claim that the CPO process includes a "rigorous 300+ point dealer inspection," the vehicle arrived with an engine light on, a non-working key fob and all of the previous owner's personal information including their home address, address book, etc. I attempted to contact their General Sales Manager, Rod, to ask for help getting the vehicle titled and never heard back from him. There are a lot of great Audi dealers out there, so save yourself some headaches by avoiding this one. More

Awful Awful! They are very pricey! They are really only interested in your money.... Check out their Yelp reviews.... They have sooo many 1 or 0 star ratings! They are very pricey! They are really only interested in your money.... Check out their Yelp reviews.... They have sooo many 1 or 0 star ratings! AVOID THIS PLACE11 More