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Audi Marin
San Rafael, CA
593 Reviews
Audi Marin delivers a luxury automotive experience designed for drivers throughout Marin County, San Francisco, and the greater Bay Area. Our team is committed to providing a transparent, personalized approach to every interaction, whether you’re exploring the latest Audi models, shopping certified pre-owned vehicles, discovering Audi Sport performance, or servicing your vehicle with factory-trained technicians.
We take pride in building lasting relationships through professionalism, attention to detail, and exceptional client care. From Mill Valley and San Rafael to Tiburon, Sausalito, and Napa, Audi enthusiasts choose Audi Marin for a modern retail experience that reflects the innovation and sophistication of the Audi brand.
As part of indiGO Auto Group, Audi Marin is proud to represent a collection of world-class luxury automotive retailers dedicated to delivering elevated ownership experiences.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 593 reviews
October 12, 2022
The service representative was friendly, professional, and a clear communicator. The car was brought in for an emergency service late on a Friday afternoon, and yet the service was done by end of day M and a clear communicator. The car was brought in for an emergency service late on a Friday afternoon, and yet the service was done by end of day Monday. More
by emikosono
Employees Worked With
Elijah, Audi Marin
August 29, 2022
Buyer beware. I ‘purchased’ a car on Friday, completed preliminary paperwork, and offered a deposit (they declined and said not necessary). Was told the car woul I ‘purchased’ a car on Friday, completed preliminary paperwork, and offered a deposit (they declined and said not necessary). Was told the car would now be detailed and could collect Sunday. As we drove to Marin full of expectation got a call saying ‘sorry’ car sold to someone else by mistake. You would think customer service would kick in and they would try to right their gross incompetence. Nope. They (managers) didn’t care and offered nothing remotely substantial - just sorry. Be very careful of this dealership. Sleek look g facility but everything that glitters isn’t gold. More
by Andrew
Employees Worked With
Audi Marin
March 24, 2022
Zac Fitzgerald was a superlative person to work with at Audi Marin. Not only did we find the perfect car, we found it quickly! He was professional, precise and gracious. Audi Marin. Not only did we find the perfect car, we found it quickly! He was professional, precise and gracious. More
by Elizabeth Clark
Employees Worked With
Zac Fitzgerald
February 16, 2022
Wonderful sales staff. Polite, knowledgeable, honest, and nice to work with . Beautiful cars. My family plans to purchase many more cars here in the future. Polite, knowledgeable, honest, and nice to work with . Beautiful cars. My family plans to purchase many more cars here in the future. More
by Alicar
Employees Worked With
Audi Marin
January 04, 2022
This is my third Audi and I have nothing but rave reviews for my sales consultant Ricky Quintana and more importantly my service coordinator, Gene Frank. When work was necessary Gene has always greeted me w for my sales consultant Ricky Quintana and more importantly my service coordinator, Gene Frank. When work was necessary Gene has always greeted me with a smile, kept me apprised as to the status of my vehicle and gave me alternatives as to the best way to repair the vehicle. Gene is the reason I keep returning to Audi Marin. I highly recommend asking for Gene as your consultant and Ricky as your sales person. More
by kmorgan
Employees Worked With
Gene Frank, service coordinator, Audi Marin
September 23, 2021
I am very impressed with Audi Marin's sales consultant, Tyler Toler. Like many people, I am wary of any car salesman. Especially, given that my father-in-law is in the business and told me to be careful. P Tyler Toler. Like many people, I am wary of any car salesman. Especially, given that my father-in-law is in the business and told me to be careful. Plus, I am an attorney who is pessimistic about anyone trying to sell me anything. Yet, Tyler was top-notch. I never felt like he was selling me on a car or pushing me into purchasing. Instead, he worked with me and gave me all of my options. No pressure. Tyler is honest, knows what he is doing, and put me at ease. It was a joint partnership in determining what vehicle to purchase with Tyler's assistance and guidence. More
by Paul Nathan
Employees Worked With
Audi Marin
August 15, 2021
Cory was without a doubt the nicest, most informative, most helpful car salesman I’ve ever dealt with. He made us feel comfortable to ask every question under the sun and carefully explained the entire pr most helpful car salesman I’ve ever dealt with. He made us feel comfortable to ask every question under the sun and carefully explained the entire process. Even with our 10 year old running around like a maniac. We can’t say enough about him, with his no pressure vibe, he should be training everyone else. We will definitely be coming back to the dealership as a result of his exceptional service. Thank you again Cory! We love our new Q5 sports back and feel great about it thanks to you! Diane More
by diane
Employees Worked With
Cory, Audi Marin
August 02, 2021
It’s taken me some time to write this review as I am still in shock, I purchased an Audi. I was in the market for a new car and I never thought I would end up in an Audi dealer. After all I wasn’t reall still in shock, I purchased an Audi. I was in the market for a new car and I never thought I would end up in an Audi dealer. After all I wasn’t really interested in a luxury vehicle. My first day at Audi Marin on 7/21 , I was greeted by a friendly Audi Brand Specialist named Ricky Quintana who immediately made me feel comfortable and took his time to get to know what my car needs were. We discussed a few models and eventually made an appointment for Saturday 7/23 to test drive a Q3 and the Q5 Plugin Hybrid. The test drive was amazing! Ricky is professional, friendly, patient and his guidance through the test drive made me experience the vehicle’s full potential. Ricky is the reason I decided to purchase the Q5 Plugin Hybrid. If all Audi Marin staff are as knowledgeable like Ricky, I will be in good hands as long as own my Q5. More
by Alejandro Gutierrez
Employees Worked With
Audi Marin
June 08, 2021
Worst service experience in a long time, looks like since it is Indigo Group it is getting worse. Premium car can't be fixed, for now over 10 days, because they can't get the part from Audi and can't track t it is Indigo Group it is getting worse. Premium car can't be fixed, for now over 10 days, because they can't get the part from Audi and can't track the part and have no idea when it will arrive. To make matters worse, no loaner car available or offered. Paying for a premium brand with subpar service? Not anymore! More
by GR
Employees Worked With
Audi Marin
