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Audi Marin
San Rafael, CA
593 Reviews
Audi Marin delivers a luxury automotive experience designed for drivers throughout Marin County, San Francisco, and the greater Bay Area. Our team is committed to providing a transparent, personalized approach to every interaction, whether you’re exploring the latest Audi models, shopping certified pre-owned vehicles, discovering Audi Sport performance, or servicing your vehicle with factory-trained technicians.
We take pride in building lasting relationships through professionalism, attention to detail, and exceptional client care. From Mill Valley and San Rafael to Tiburon, Sausalito, and Napa, Audi enthusiasts choose Audi Marin for a modern retail experience that reflects the innovation and sophistication of the Audi brand.
As part of indiGO Auto Group, Audi Marin is proud to represent a collection of world-class luxury automotive retailers dedicated to delivering elevated ownership experiences.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 593 reviews
June 04, 2015
Avoid these sharks at all cost Offered $1500 trade-in on a car valued at Kelly Blue Book between $3300-4700. Wanted a commitment on the spot. When we said we'd have to shop around, Offered $1500 trade-in on a car valued at Kelly Blue Book between $3300-4700. Wanted a commitment on the spot. When we said we'd have to shop around, the salesman became downright rude, saying he'd wasted three hours talking to us. RUN from these people...buy anywhere but here. More
by Sttenvybum
Employees Worked With
salesperson
May 26, 2015
Dishonest and incompetent! I recently bough a 2012 Audi Q7 from Audi Marin via the internet and had a number of problems: Inaccurately advertised: The vehicle was photograph I recently bough a 2012 Audi Q7 from Audi Marin via the internet and had a number of problems: Inaccurately advertised: The vehicle was photographed and described inaccurately. Several of the wheels had been curb-damaged but only the one good wheel was photographed and depicted on the website. Additionally, the rear bumper was cracked with a puncture hole. Bait and switch loan: My contact was Amal, whose title is, "Lease/Maturity Manager." He tried to get me into a higher APR loan than was advertised on their website despite my high FICO score. I got the right rate after pointing out the advertised rate, but then he switched me to a Bank of America loan instead of Audi Financial Services, which I didn't appreciably. Finally, he tried to hide the prepayment penalty, which was not disclosed. Incompetence: Their "New Contracts/DMV manager," Bianca, was totally incompetent about getting the vehicle titled. She and Amal dragged this out for several weeks, arguing with me about how to get it titled in Oregon and withholding the documents despite this being an easy and straightforward process. One month later, the vehicle is still not titled or plated. Misc.: Despite the claim that the CPO process includes a "rigorous 300+ point dealer inspection," the vehicle arrived with an engine light on, a non-working key fob and all of the previous owner's personal information including their home address, address book, etc. I attempted to contact their General Sales Manager, Rod, to ask for help getting the vehicle titled and never heard back from him. There are a lot of great Audi dealers out there, so save yourself some headaches by avoiding this one. More
by abeles
Employees Worked With
Amal Bouhmouch. Bianca Reyes, Rod Helaire
October 24, 2014
Awful Awful! They are very pricey! They are really only interested in your money.... Check out their Yelp reviews.... They have sooo many 1 or 0 star ratings! They are very pricey! They are really only interested in your money.... Check out their Yelp reviews.... They have sooo many 1 or 0 star ratings! AVOID THIS PLACE11 More
by googy
Employees Worked With
Dan McNamee
