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Audi Marin

San Rafael, CA

Overview
Employees
Reviews
Vehicles
4.8
727 Reviews
Audi Marin delivers a luxury automotive experience designed for drivers throughout Marin County, San Francisco, and the greater Bay Area. Our team is committed to providing a transparent, personalized approach to every interaction, whether you’re exploring the latest Audi models, shopping certified pre-owned vehicles, discovering Audi Sport performance, or servicing your vehicle with factory-trained technicians. We take pride in building lasting relationships through professionalism, attention to detail, and exceptional client care. From Mill Valley and San Rafael to Tiburon, Sausalito, and Napa, Audi enthusiasts choose Audi Marin for a modern retail experience that reflects the innovation and sophistication of the Audi brand. As part of indiGO Auto Group, Audi Marin is proud to represent a collection of world-class luxury automotive retailers dedicated to delivering elevated ownership experiences.
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700 Francisco Blvd W

San Rafael, CA

94901

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Showing 727 reviews

August 16, 2023

Great service and quick response. Smooth process and all questions answered. Excellent associate for my service. More

by SUDJOSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
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Oct 17, 2023 -

Audi Marin responded

Thank you for your generous review! Providing a seamless experience and addressing all your questions is our goal, and it's fantastic to hear that you found our associates to be excellent. Your time is valuable, and we aim to provide efficient and responsive service. Your feedback reaffirms our commitment to delivering exceptional service at Audi Marin. If you ever have more questions or need further assistance, please don't hesitate to reach out. Your trust in us is greatly appreciated, and we look forward to serving you for all your Audi needs. Thank you once again for choosing Audi Marin.

August 16, 2023

Really appreciated the care and above and beyond provided by Brittany and other staff when I couldn’t arrive by 6pm to pick up my car. More

by TRAHANFAMILY4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany
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Oct 17, 2023 -

Audi Marin responded

Thank you for your generous review! We understand that life can be unpredictable, and we're glad to have been able to accommodate your schedule by providing care and support beyond regular hours.

August 16, 2023

Brittany is the best! Very communicative about all issues, timing and resolving on my behalf. Never have a worry that I will not be treated fairly and professionally. More

by ddphilp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany in Service
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Oct 17, 2023 -

Audi Marin responded

Thank you for your kind review! Brittany's dedication to clear and timely communication is a testament to our commitment to professionalism. We're pleased to hear that she has consistently provided you with the quality service and support you deserve.

August 15, 2023

Fantastic customer service! Amy was incredible and listened to all Of my concerns and helped me out with making sure my car would make it for a long drive to a different state. More

by VALLIEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy
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Oct 17, 2023 -

Audi Marin responded

Thank you for your kind review! We are thrilled to hear about the fantastic customer service you received from Amy and our exceptional technicians. Ensuring your car is in optimal condition for a long drive is a top priority, and it's fantastic to know that Amy listened to your concerns and provided the assistance you needed.

August 15, 2023

Ian was very efficient and attentive. My car was finished early. Much appreciated.thanks Ian More

by MIKEYBUCKLEY2005
Recommend Dealer
Yes
Employees Worked With
Ian
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Oct 17, 2023 -

Audi Marin responded

Thank you so much for you kind review! We're glad to hear that Ian provided efficient and attentive service and that your car was completed ahead of schedule. Your time is valuable, and we aim to provide timely service to minimize any inconvenience.

August 15, 2023

Amy was excellent as usual. She explained clearly what was going to be done for the 75000mile service and attended to the additional work that I requested. A pleasure to work wit More

by WCR0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy
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Oct 17, 2023 -

Audi Marin responded

Thank you so much for you kind review! Amy's consistent excellence and clear communication are qualities that we greatly value. We're pleased to have been of service for your 75000-mile maintenance and the additional work you requested. It's always a pleasure to work with you, and we look forward to your next visit.

August 15, 2023

Amy Stoica was great. Car was clean. She kept me informed to the status of the car. Thank you More

by EVSHIOTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
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Nov 28, 2023 -

Audi Marin responded

We're delighted to hear that Amy provided you with a great experience. It's wonderful to know that she kept you informed about the status of your car, and we'll be sure to pass along your appreciation.

August 14, 2023

Good communication with Gary Porch in service dpt. Seems to have fixed the warrantee NOX sensor issue. More

by spectrumwaterjon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Porch
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Oct 17, 2023 -

Audi Marin responded

We're delighted to hear that you had good communication with Gary in the service department, and that he successfully addressed the warranty NOx sensor issue. Your satisfaction is our top priority, and it's wonderful to know that we could resolve your concerns.

August 14, 2023

Excellent customer service. They were very helpful and got us in and out at a reasonable time. Also, there was no pressure into purchasing a vehicle. More

by yyangflp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Leeman
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Aug 31, 2023 -

Audi Marin responded

Thank you so much for taking the time to share your positive experience at Audi Marin. We're absolutely thrilled to read your feedback and learn that you found our customer service to be excellent and our team helpful. Efficiency and timely service are of the utmost importance to us, and we're delighted that we were able to get you in and out in a reasonable time frame while still providing the assistance you needed. We're especially pleased that you felt no pressure when it came to making a purchase decision. At Audi Marin, we firmly believe in offering a relaxed and comfortable environment where our customers can explore their options without any undue influence. Your satisfaction is our ultimate goal. Thank you once again for choosing us and for sharing your positive experience. If you ever have any questions or require further assistance, please don't hesitate to reach out. We look forward to the opportunity to serve you again in the future. Best regards, Audi Marin

August 13, 2023

Yuvraaj Madra, the Director of Sales and our point of contact through Audi Marin was accommodating and transparent throughout the entire purchase process. However, post purchase there was poor communicat More

by sean123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
YuvRaaj Madra
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Aug 31, 2023 -

Audi Marin responded

Thank you for taking the time to share your detailed feedback regarding your experience at Audi Marin. We greatly value your insights as they help us improve and ensure a better experience for all our valued customers. We're pleased to hear that Yuvraaj Madra, our Director of Sales, was accommodating and transparent throughout your purchase process. Your satisfaction with his assistance is exactly the kind of experience we strive to deliver. However, we sincerely apologize for the lapses in communication and the inconvenience you experienced post-purchase. Your feedback about feeling rushed and the unexpected activation process is invaluable, and we understand your frustration. We take your concerns seriously, and we're actively working to address these issues to prevent such occurrences in the future. We also apologize for any confusion regarding the PPF installation process. We understand the importance of clear and accurate communication, and we're taking steps to ensure better coordination within our team to provide a seamless experience for all our customers. We truly appreciate your recommendation despite the challenges you faced. Please know that we're committed to resolving the outstanding matters and providing you with the seamless purchasing experience you deserve. If you have any further concerns or questions, please don't hesitate to reach out to us directly. Thank you for choosing Audi Marin, and we look forward to serving you better in the future.

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