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Audi Marin

San Rafael, CA

Overview
Employees
Reviews
Vehicles
4.8
727 Reviews
Audi Marin delivers a luxury automotive experience designed for drivers throughout Marin County, San Francisco, and the greater Bay Area. Our team is committed to providing a transparent, personalized approach to every interaction, whether you’re exploring the latest Audi models, shopping certified pre-owned vehicles, discovering Audi Sport performance, or servicing your vehicle with factory-trained technicians. We take pride in building lasting relationships through professionalism, attention to detail, and exceptional client care. From Mill Valley and San Rafael to Tiburon, Sausalito, and Napa, Audi enthusiasts choose Audi Marin for a modern retail experience that reflects the innovation and sophistication of the Audi brand. As part of indiGO Auto Group, Audi Marin is proud to represent a collection of world-class luxury automotive retailers dedicated to delivering elevated ownership experiences.
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700 Francisco Blvd W

San Rafael, CA

94901

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Showing 727 reviews

August 12, 2023

good experience w/ Emily S. in sales -- she helped make the experience of buying a car much less miserable than normal! drop the "star guard" gimmick of trying to make people pa More

by kmh7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emily S.
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Aug 31, 2023 -

Audi Marin responded

Thank you for taking the time to share your experience with us. We're delighted to hear that Emily S. in our sales team helped make your car-buying experience a positive one. Providing exceptional service is at the heart of what we do, and we're glad Emily was able to assist you. Your feedback regarding the "star guard" offering is greatly appreciated. We're always striving to improve and provide the best experience for our customers. Your suggestion to either include it in the list price or reconsider its availability is valuable, and we'll certainly take it into consideration as we continue to refine our offerings. Once again, thank you for choosing Audi Marin. We're grateful for your business and look forward to serving you in the future. If you have any further feedback or questions, please feel free to reach out to us. Best regards, Audi Marin

August 12, 2023

Asma was great and that is the only reason I am putting five stars. The management was not. The finance team was playing games and giving me a bit of run around about the car possibly not being certified s More

by georgiann.baran
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Asma
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Aug 31, 2023 -

Audi Marin responded

Thank you for sharing your feedback with us. We truly appreciate your insights, as they help us improve our services. We're delighted to hear that Asma provided you with great service during your visit. We're sorry to hear about your less than satisfactory experience with our management and finance team. We apologize for any inconvenience or frustration you encountered during the process. Your concerns are important to us, and we take them seriously. Please know that your comments have been shared with the relevant teams, and we will work diligently to address the issues you've raised. We aim to provide a seamless and transparent experience for all our customers, and we apologize for falling short of your expectations on this occasion. If there's anything specific you'd like to discuss or if you have further feedback, please don't hesitate to reach out to us directly. We value your input and would welcome the opportunity to make things right. Thank you once again for choosing Audi Marin, and we hope to have the chance to serve you better in the future. Best regards, Audi Marin

August 12, 2023

This was a major service and I have insurance coverage - and they didn't find anything wrong with the car. This may be because it's a good car and I drive well and carefully, or they didn't want to find an More

by PMMGOLDENS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany C. Myers
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Aug 31, 2023 -

Audi Marin responded

Thank you for taking the time to review your recent visit with us at Audi Marin! We are pleased that your service visit did not identify any malfunction with the car. Our goal is to provide a superior level of customer satisfaction and we strive to do so by providing you with an excellent and thorough service experience that features diagnostic video images and sounds. It appears that this part of your service did not meet our high standards, and we apologize for any inconveniences it may have caused. We will be sure to share your feedback with our team here to ensure this does not happen again in the future. Thank you again for sharing your concerns with us and for good care of your Audi vehicle!

August 12, 2023

Amy is a pleasure to work with and even better able to expedite completion of work earlier than expected. Wonderful! Thank you! Rob More

by CARBERRYCREATIVEGROUP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy in Service
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Aug 31, 2023 -

Audi Marin responded

Dear Rob, We are pleased to hear that you had a wonderful experience with our service technician Amy. We strive for excellence during every interaction and customer service is always our highest priority. We are committed to providing all customers the best possible experience, so it is very rewarding to know Amy was able to exceed your expectations. Thanks again for choosing Audi Marin! We hope you have a great day. Sincerely, Audi Marin Team

August 11, 2023

Long term customer, service has always been great. Easy in easy out, scheduling is usually not too difficult More

by STEVERZEPIELA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Bass
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Aug 31, 2023 -

Audi Marin responded

Thank you for being a long-term customer at Audi Marin. I'm glad to hear that our service has always been great for you and that scheduling is usually easy. We're glad we can provide a seamless experience where you can get in and out quickly. We aim to give our customers the best experience possible here at Audi Marin - from superior customer service to expert repairs & maintenance. Thank you so much for your business and kind words!

August 11, 2023

I had a great experience with Amy at Audi. She went the extra mile to make sure my work was covered under my warranty plan that was expiring at the end of the month. She made it her mission to More

by GMYERS122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy
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August 10, 2023

My car was done on time as promised. It was an easy process beginning to end. More

by kwhorton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Any
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Aug 22, 2023 -

Audi Marin responded

We're delighted to hear that your service experience was seamless and hassle-free! Meeting our promised timelines and ensuring a smooth process from beginning to end is important to us. If you ever have more feedback to share or need assistance in the future, please feel free to reach out. Thank you for taking the time to share your positive experience with us. Your support is much appreciated!

August 10, 2023

Amy my service advisor was outstanding in all aspects and always kept me updated!!! You need more Amy's. She absolutely cares about the customer. More

by STEVENASH415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Odetto outstanding work
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August 10, 2023

I think the people here are great - I travel 70 miles to get my Audi serviced here. this time they gave me a new Q8 to drive for the two days they had my car and I love it...maybe my next one! The only co More

by Stacy17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany
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Aug 31, 2023 -

Audi Marin responded

Thank you for giving Audi Marin 5 stars! We are delighted to hear that you chose us for your service needs and appreciated the opportunity to loan you one of our new Q8s. We want to apologize for your unpleasant car washing experience and take full responsibility. Our technicians take a great deal of pride in keeping our customers' vehicles clean in all areas and we are sorry this was not up to their usual high standards. We will be sure to pass your feedback along to them so we can ensure this does not happen again. Should you ever need help with the exterior of your vehicle, please let us know and we will be happy to provide complimentary detailing services at a convenient time.

August 10, 2023

Care for their clients is great. Gary Poach is one in a million. I have been a customer for 18 years. More

by BRKEARNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Poach
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Aug 22, 2023 -

Audi Marin responded

We truly appreciate your loyalty and support as a customer for the past 18 years! It's wonderful to hear that you've had a great experience with our care for clients and that Gary has made a positive impact. Providing exceptional service is what we aim for, and your feedback encourages us to continue doing so. If you ever have any questions or need assistance, please feel free to reach out. Thank you for being a valued member of our community and for taking the time to share your thoughts!

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