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Audi Marin

San Rafael, CA

Overview
Employees
Reviews
Vehicles
4.8
727 Reviews
Audi Marin delivers a luxury automotive experience designed for drivers throughout Marin County, San Francisco, and the greater Bay Area. Our team is committed to providing a transparent, personalized approach to every interaction, whether you’re exploring the latest Audi models, shopping certified pre-owned vehicles, discovering Audi Sport performance, or servicing your vehicle with factory-trained technicians. We take pride in building lasting relationships through professionalism, attention to detail, and exceptional client care. From Mill Valley and San Rafael to Tiburon, Sausalito, and Napa, Audi enthusiasts choose Audi Marin for a modern retail experience that reflects the innovation and sophistication of the Audi brand. As part of indiGO Auto Group, Audi Marin is proud to represent a collection of world-class luxury automotive retailers dedicated to delivering elevated ownership experiences.
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700 Francisco Blvd W

San Rafael, CA

94901

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Showing 727 reviews

August 10, 2023

Gene knows Audi. 11 out of 10 for him. Always happy with the service. 100% Audi A4 fan. 90K on 2019 A4. Car has been problem free. More

by KEN@SAUSALITOFERRY.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Frank
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Aug 22, 2023 -

Audi Marin responded

We're thrilled to hear about your positive experience with Gene and our service team! It's fantastic that Gene's expertise and service have exceeded your expectations. We're also glad to know that you're a dedicated Audi A4 fan and that your 2019 A4 has been problem-free for you. If you ever need assistance or have more feedback to share, please don't hesitate to reach out. We're here to provide you with the best service possible. Thank you for your support and for being a part of our Audi family!

August 10, 2023

I went into Audi Marin with no expectation to leave with a car. Paul was excellent and got me into a q5 hybrid that day! Team was great and easy to work with. Thank you! More

by ADAMLS5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Lommen, Josh Smylie
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Aug 22, 2023 -

Audi Marin responded

We're thrilled to hear about your positive experience at Audi Marin! It's wonderful that Paul was able to assist you in getting into a Q5 hybrid on the same day, exceeding your expectations. We're glad to know that the team made the process easy and enjoyable for you. If you have any questions or need further assistance, feel free to reach out. Thank you for choosing us, and we appreciate your feedback and support!

August 10, 2023

Great service start to finish! Thank you so much for all your hard work and dedication. More

by dowlit2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Smylie
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Aug 22, 2023 -

Audi Marin responded

Thank you for your kind words! We're delighted to know that you had a great service experience from start to finish. Your appreciation for our hard work and dedication means a lot to us. If you ever need assistance or have more feedback to share, please don't hesitate to reach out. We're here to help and appreciate the opportunity to serve you. Thank you for your support!

August 10, 2023

Greeted professionally when I arrived, service completed on time, excellent customer service and follow up by Gary Poarch, my Service Advisor. More

by PETERSARIDIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Poarch
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Aug 22, 2023 -

Audi Marin responded

Thank you for sharing your feedback! We're glad to hear that you had a positive experience from the moment you arrived and throughout the service process. Delivering excellent customer service and ensuring timely completion is important to us. We appreciate your recognition of Gary Poarch, your Service Advisor, and his efforts in providing you with a great experience. If you have any more feedback or need assistance in the future, please don't hesitate to reach out. Your support is much appreciated!

August 09, 2023

Emily was absolutely terrific. She made the process easy and, in my opinion, most importantly, fun. I would absolutely recommend working with her. More

by rgomez06
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emily Sinkford
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Aug 22, 2023 -

Audi Marin responded

We're thrilled to hear that Emily made your experience absolutely terrific! Making the process easy and enjoyable is something we strive for, and we're glad Emily could provide that for you. Thank you for recommending her – your feedback means a lot. If you ever need assistance or want to share more about your experience, feel free to reach out. We appreciate your support and look forward to any future opportunities to serve you!

August 09, 2023

Every one from start to finish was was very professional and helpful. On time as well. More

by ANSANDHIR
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Person outside who received my car and end of the day gave it to me was very polite and professional. , Josh Smylie
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Aug 22, 2023 -

Audi Marin responded

Thank you for sharing your positive feedback! We're pleased to know that our team provided you with a professional and helpful experience from start to finish. Being punctual is important to us, and we're glad we could meet your expectations in that regard as well. If you ever need assistance or have more feedback to share, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future!

July 30, 2023

Excellent service . Got the best deal . All the staff was very friendly . Explained all the features of car before I left More

by sal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carter , Josh Smylie
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Aug 22, 2023 -

Audi Marin responded

We're thrilled to hear that you had an excellent experience with us! Providing exceptional service and ensuring you get the best deal is what we aim for. We're glad that our staff was friendly and took the time to explain all the features of your new car before you left. If you have any further questions or need assistance in the future, don't hesitate to reach out. Thank you for choosing us, and we appreciate your feedback!

July 26, 2023

The service staff are polite and attentive. They do a great job with updates and notifications using text messaging. I also really like the new video summary of work done by the technician work More

by wkomoto@comcast.net
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany
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Aug 22, 2023 -

Audi Marin responded

We're delighted to hear about your positive experience with our service staff! Polite and attentive service is what we strive for, and we're glad to know we met your expectations. We're also thrilled that our text messaging updates and the new video summary feature have been valuable to you. Your feedback is greatly appreciated and motivates us to continue providing top-notch service. If you ever have more feedback or need assistance in the future, feel free to reach out. Thank you for your support!

July 12, 2023

Great people. I was given an appointment and my service person new it would be an all day service so he reserved a courtesy car for me. Very professional, always k More

by ericadurley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Smylie
Print
Aug 22, 2023 -

Audi Marin responded

Thank you for your kind words! We're thrilled that you had a positive experience with our team. Providing excellent service and ensuring your convenience is our top priority. We're glad to hear that your service person scheduled a courtesy car and kept you informed throughout the process. If you ever need assistance in the future, don't hesitate to reach out. We appreciate your feedback and look forward to serving you again.

May 31, 2023

Great service as always, and Amy went out of her way to arrange for me to have a loaner car while my car was having routine service. She also found a new service package for the car which was much apprecia More

by timrturpin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy
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Jun 27, 2023 -

Audi Marin responded

Hi Tim, we are delighted to hear that you had a great experience at Audi Marin and that Amy was able to extend our services beyond what you initially expected. We really appreciate your kind words and valuable feedback – it is always our goal to go the extra mile! We’re so pleased you are happy with the new service package and made sure your needs were appropriately met. Thank you for choosing us as your car care provider, and we look forward to meeting your automotive needs in the future.

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