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206 Reviews of Audi Marin - Service Center
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April 30, 2025
Incompetent from top to bottom, worst service department I've ever encountered. Audi of Marin issued a $ 13,765.84 diagnostic so off the rails it mislead another competent mechanic until the actual issue I've ever encountered. Audi of Marin issued a $ 13,765.84 diagnostic so off the rails it mislead another competent mechanic until the actual issue was corrected at 1/10th the price. I brought in my 2014 R8 convertible with a top that wouldn't operate at 17k miles. I clearly described per the owners manual I had locked the top up with 2 vehicle provided plastic blocks bolted into the mechanism, and stored two open top trim mechanisms in the front trunk. After the first week, I was told there were parts missing, which turned out to be the trim above. I repeated my description. After two more weeks, I was given the repair price above. I was told without any documentation the entire roof mechanism had been tested, but the roof would not operate. Audi said the pump and valve block needed replacing, another month. I took the car to my independent mechanic. After a documented recheck of the components, he found the locking blocks were still in place. He removed them, cleared the code, and the top worked perfectly. The computer had become confused and shut down the roof because I flubbed the open/close switch back and forth while the battery was failing with low voltage. Battery replaced, issue resolved. Yep, Audi had never taken the locking blocks out. I explained this incredible failure in detail to the Service Adviser and demanded my money back. After another month, the Service Manager replied he understood my position, but still felt his department had earned the diagnostic fee. Now, I'm insulted. Dealerships get to charge big bucks because this is their vehicle and they are supposed to know what they are doing. This service department didn't know the car or it's emergency process, miscommunicated critical information multiple times, and issued a diagnosis that was dead wrong. Everyone makes mistakes. How far do they have to blow it to admit they failed to serve me? You have better options. More
by DanViele
Employees Worked With
Other Employees :
Unknown Diagnostic Mechanic, did not know this car
November 10, 2023
Mr. Frank provided my wife and myself with absolutely great service. Our 2004 Audi A4 Avant 3.0 incurred a engine cooling system failure; the repair was very difficult. It took 10 days to get all the nee great service. Our 2004 Audi A4 Avant 3.0 incurred a engine cooling system failure; the repair was very difficult. It took 10 days to get all the needed parts, install them and test the car. Mr. Frank continued to daily inform us in detail about the progress in repairing the car. The car feels and drives again like new. I wish the world had more dedicated, knowledgeable and caring service people in any industry like Mr. Frank. -- Prof. Dr. Vladimir Bazjanac More
by vbazjanac
Employees Worked With
October 31, 2023
Car broke down in less than 4 hours after picking it up from 130k maintenance service . Had car towed on a Friday night and no service team available in weekends. Had to incur in extra costs renting a car from 130k maintenance service . Had car towed on a Friday night and no service team available in weekends. Had to incur in extra costs renting a car. When I picked up car, your agent tried to imply the beak down after the service may not have been caused by Audi… the entire experience was not good. And Audi said it will cover for my car rental charges, and nothing has occurred More
by WAIMAN_CHO
Verified CustomerEmployees Worked With
Ian from Service team
October 18, 2023
The service team at Audi Marin was great. I was in and out as quickly as possible and I appreciate the video they provided me to explain the work and show what they found in the inspection. I was in and out as quickly as possible and I appreciate the video they provided me to explain the work and show what they found in the inspection. More
by ALEXSUTTON
Employees Worked With
October 15, 2023
Friendly greeting, good listening,respectful polite interested in fixing problems efficient at getting car back to owner interested in fixing problems efficient at getting car back to owner More
by CDUCKJR
Employees Worked With
October 15, 2023
Excellent communication. They handled my situation well. I was impressed with their professionalism and the ease in picking up my car They handled my situation well. I was impressed with their professionalism and the ease in picking up my car More
by RLOGGINS
Employees Worked With
October 15, 2023
Audi Marin has been treating me well for over 18 years - and Amy is really great to work with. and Amy is really great to work with. More
by JKRTLAND
Employees Worked With
October 14, 2023
Excellent service - easy drop off and pick up. Accurate estimate of total time. No issues! Accurate estimate of total time. No issues! More
by DDOSSEY
Employees Worked With
October 14, 2023
Friendly. On time, thorough. Exceeded expectations. I appreciated the service recap video and was happy to have my car washed and floor mats cleaned. On time, thorough. Exceeded expectations. I appreciated the service recap video and was happy to have my car washed and floor mats cleaned. More
by SCOTTM1100
October 14, 2023
Quick work. Good communication. Work done well. A little more waiting on intake, and pickup, than I would have liked. Good communication. Work done well. A little more waiting on intake, and pickup, than I would have liked. More
by bill@gormans.org
Employees Worked With
