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205 Reviews of Audi Marin - Service Center
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January 03, 2022
This is my third Audi and I have nothing but rave reviews for my sales consultant Ricky Quintana and more importantly my service coordinator, Gene Frank. When work was necessary Gene has always greeted me w for my sales consultant Ricky Quintana and more importantly my service coordinator, Gene Frank. When work was necessary Gene has always greeted me with a smile, kept me apprised as to the status of my vehicle and gave me alternatives as to the best way to repair the vehicle. Gene is the reason I keep returning to Audi Marin. I highly recommend asking for Gene as your consultant and Ricky as your sales person. More
by kmorgan
Employees Worked With
Gene Frank, service coordinator, Audi Marin
Helpful June 08, 2021
Worst service experience in a long time, looks like since it is Indigo Group it is getting worse. Premium car can't be fixed, for now over 10 days, because they can't get the part from Audi and can't track t it is Indigo Group it is getting worse. Premium car can't be fixed, for now over 10 days, because they can't get the part from Audi and can't track the part and have no idea when it will arrive. To make matters worse, no loaner car available or offered. Paying for a premium brand with subpar service? Not anymore! More
by GR
Employees Worked With
Audi Marin
August 01, 2019
I'd give zero stars if I could Super disappointing service experience and no response after attempting to contact them. They were late with a simple service - oil change. Did not le Super disappointing service experience and no response after attempting to contact them. They were late with a simple service - oil change. Did not let me know that it wouldn't be ready. Destroyed the drain plug. Service rep resisted rotating the tires for me - said tires don't need rotating on the manufacturer schedule. Then they forgot to put air back in one of the tires. I got on the fwy and tire light went on. Stopped and called - service rep response was that there was nothing they can do to help me out. There was 15# of air in my tire. LM for service mgr and no response. More
by ccm
Employees Worked With
Audi Marin
November 23, 2018
Audi 2011 Q5 I took my car to Marin Audi with a warning sign of "switch off engine, Oil pressure too Low" they diagnosed it as a faulty oil pressure sensor. They r I took my car to Marin Audi with a warning sign of "switch off engine, Oil pressure too Low" they diagnosed it as a faulty oil pressure sensor. They replaced the sensor and then had a concierge, not a technician test drive the car on the freeway and the engine seized forcing them to tow it back to the shop. you would think that with a very serious message they would of kept the vehicle in the stall until they were 100% certain that the engine could handle the pressures of a test drive on the freeway. I am out of pocket 7k for a used engine and for the labor removing old and installing new used engine. Just had a call from the service manager who basically told me that its not their fault and they have no culpability. Do not take your vehicle to this service facility More
by sunsetdistrict
Employees Worked With
Audi Marin
October 24, 2014
Awful Awful! They are very pricey! They are really only interested in your money.... Check out their Yelp reviews.... They have sooo many 1 or 0 star ratings! They are very pricey! They are really only interested in your money.... Check out their Yelp reviews.... They have sooo many 1 or 0 star ratings! AVOID THIS PLACE11 More
by googy
Employees Worked With
Dan McNamee
