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Audi Marin - Service Center

San Rafael, CA

4.8
206 Reviews
Call Service Center (877) 289-1311

206 Reviews of Audi Marin - Service Center

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October 01, 2023

The service department is terrific - everything seamless, on time, and thorough. They go out of the way to help their customers, which is refreshing. More

by LORI34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2023 -

Audi Marin responded

We would like to express our heartfelt gratitude for taking the time to share your positive experience with Audi Marin. Your feedback is invaluable, and we are thrilled to hear about your satisfaction. We're delighted to hear that our service department provides a seamless, on-time, and thorough experience. Going the extra mile for our customers is our commitment.

October 01, 2023

Everyone worked together to get me into my new Audi Q5. Even when it didn’t look like it was going to work, they kept trying to make it happen. Eternally grateful for them! More

by caseygsmith9
Recommend Dealer
Yes
Employees Worked With
Shah Kangarani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Asma Maaroufi, Mohd Sammur
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Nov 15, 2023 -

Audi Marin responded

We would like to express our heartfelt gratitude for taking the time to share your positive experience with Audi Marin. Your feedback is invaluable, and we are thrilled to hear about your satisfaction. Thank you for acknowledging the teamwork and determination of our team to get you into your new Audi Q5. We're grateful for your trust, and it's our pleasure to serve you.

October 01, 2023

I’ve worked with Gene in Service several times. Gene has been kind, professional, and a good communicator. He has consistently gone above and beyond to make my experience at Audi Marin great! I’ More

by WENDYBARNES74
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2023 -

Audi Marin responded

We would like to express our heartfelt gratitude for taking the time to share your positive experience with Audi Marin. Your feedback is invaluable, and we are thrilled to hear about your satisfaction. Gene is grateful for your kind words. We're pleased to know that he consistently goes above and beyond to make your experience at Audi Marin great.

October 01, 2023

Best service, amazing staff, in and out at my appointment. Dealership is very clean and inviting. More

by kevinphuong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Also worked with Alma, she was amazing!
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Nov 15, 2023 -

Audi Marin responded

We would like to express our heartfelt gratitude for taking the time to share your positive experience with Audi Marin. Your feedback is invaluable, and we are thrilled to hear about your satisfaction. We're glad to hear that you've had very pleasant experiences at our dealership. Your satisfaction is important to us, and we appreciate your positive feedback.

Nov 15, 2023 -

Audi Marin responded

Thank you for describing our service as the best with an amazing staff. We're delighted to offer a clean and inviting dealership environment for your convenience.

September 30, 2023

The people at Audi Marin are friendly and helpful. I really appreciate their honesty and commitment. More

by PATTI.TOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2023 -

Audi Marin responded

We would like to express our heartfelt gratitude for taking the time to share your positive experience with Audi Marin. Your feedback is invaluable, and we are thrilled to hear about your satisfaction. Your appreciation for our friendly and helpful team is truly encouraging. We're committed to honesty and customer satisfaction, and we're grateful for your acknowledgment.

September 30, 2023

Gene Frank really cares about his customers and consistently delivers top customer service. He knows Audi cars. More

by JOANNEYAWITZ
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2023 -

Audi Marin responded

Thank you for recognizing Gene Frank's dedication to top customer service. We're grateful for your positive comments, and we'll continue to deliver the service you deserve.

September 30, 2023

Ian from service was great , definitely going back to him next time. Provided us feedback every step More

by DONALD.MANUEL.DM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian bass
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Nov 28, 2023 -

Audi Marin responded

We're pleased to hear about Ian's great service in the service department. Providing feedback at every step is a priority for us, and we appreciate your recognition.

September 30, 2023

Very professional, car was ready when they said it would be, All the work performed was explained, and questions answered. Tech sent a video of the underside of my vehicle. Car was dirty when I brought it More

by ASH11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian, don’t know last name, gets 5 stars, service dept
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Nov 28, 2023 -

Audi Marin responded

We're delighted to hear about your positive experience with our service team's and Ians professionalism and the video explanation of the work performed. Your feedback is invaluable.

September 30, 2023

Amy is amazing! Great customer service and helpful to explain what repairs were needing to be addressed. They made my car better!! More

by joweyo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2023 -

Audi Marin responded

We're thrilled to hear that Amy provided amazing customer service and explained the necessary repairs. Your satisfaction is our priority, and we're grateful for your feedback.

September 30, 2023

Always knowledgeable and punctual. I really enjoy having them taking care of my car. Thank you. More

by cynwoods
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Proctor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Poarch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Arnold
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Nov 28, 2023 -

Audi Marin responded

Thank you for your kind words about our service team's knowledge and punctuality. We're committed to providing top-notch service and are grateful for your trust.

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