Audi Meadowlands - Service Center

This dealership's service center is one of the best that I have had the pleasure to encounter. The staff are knowledgeable about the vehicles and are ready and equipped to help. I would definitely recommend I have had the pleasure to encounter. The staff are knowledgeable about the vehicles and are ready and equipped to help. I would definitely recommend this dealership to anyone who wants great service. More

Brian and the others at Audi Meadowlands always try to please and make everything as easy for me as possible. I always get a lift right away to my office, which is most helpful and a prompt pick up for r please and make everything as easy for me as possible. I always get a lift right away to my office, which is most helpful and a prompt pick up for return. Madeline Kuflik More

I purchased my Audi A8 back in February, and since purchasing I have been blown away by how amazing the service at Audi Meadowlands is. I've owned Porsches, I've owned BMWs and a host of American cars purchasing I have been blown away by how amazing the service at Audi Meadowlands is. I've owned Porsches, I've owned BMWs and a host of American cars. One particular service rep, Blanca Simpson, stands out as she has gone above and beyond the call of duty. She's friendly, responsive and I never feel like she's trying to up-sell me something I do not need. The Meadowlands Audi dealership makes me feel appreciated by doing the little things. Each time I've gone in for service whether it be warranty service or a tune-up, the car is completed in the time I'm told it will be, the car is freshly cleaned, and they keep me constantly updated as to progress. Blanca manages my expectations. Lastly, the challenge I had in the past with other dealerships was that Enterprise Rent-a-car handled the loaner vehicles. When dropping off my car at the Dodge dealership, I was presented with a Toyota Yaris. That's pathetic. What that dealership didn't consider was that if they offered the latest version of the same car I had for a loaner, or even one at a higher price point, it was essentially acting as a test drive for me to see if I liked the car and motivate me to perhaps purchase that car. Having an Audi loaner motivated me to talk about the Q5, the A4 turbo, the newest A8 to my friends, colleagues and family both about both the service from Meadowlands and also the high quality and feature set of those vehicles. Blanca Simpson always makes sure a loaner is available for me the moment I arrive and I'm out the door a few moments after arrival. Dodge gave me a Yaris to test drive for a week which is both poor taste and bad business. I hold Meadowlands in the highest regard and will continue to be a faithful Audi customer because of the service I receive. More

Right in the middle of running my errands, my Audi A6 2.7T began to sputter and the check engine light came on. Here we go again with faulty ignition coils!!! I thought I was heading for a total loss 2.7T began to sputter and the check engine light came on. Here we go again with faulty ignition coils!!! I thought I was heading for a total loss of a day at a dealership service department. How wrong I was!!! Let me tell you, the service department at Audi of Meadowlands had me in and out with keys in hand within 2 hours without an appointment. This service department was incredible. It was clean, very spacious, fully stocked beverage station and computer internet access (not just Wifi on your device). I've been to service departments were they stick you in a small room with a samll TV, a vending machine and a drip coffee machine. Not here. I could have easily spent the whole day there. Now let me get to the Service Advisor. Her name is Blanca Simpson. One of the most professional, knowledgeable and polite persons I have ever met in the car service department. I would like to thank her for my painless experience. I would also like to thank the service mechanic that worked on my car. I believe his name is Pablo. My car was worked on very quickly and returned to me in the same exact way I left it. There were no fingerprints, no smudges and my steering wheel, seat and floor mats were not dirty. Even the station on my radio and the volume were unchanged. Thanks again Audi of Meadowlands for the extrodinary service. More

While the experience in obtaining the car was very good, the experience in returning a lease was perhaps one of the reasons that I decided not to continue with the dealership. I fully expected that ther the experience in returning a lease was perhaps one of the reasons that I decided not to continue with the dealership. I fully expected that there would be some inconvenience in retuning the car, I did not however expect the extreme rudeness by the individual at Audi. When I had advised that while I loved the car it simply did not meet my needs, and was looking for an SUV he replied well good luck getting one of ours, we only have one on the lot. I told him that while I really liked Audi I did not like the styling or options that came in the SUV's, so it would not be likly that would purchase the Q5 or Q7.. His comment to that: "What ever, go buy someplace else". Riverside/ Meadowland’s believes that this is how to keep customers I have a word of advice. It does not matter how good the product is if the service is bad. More