Audi Millburn

By far the worst experience buying a car. They use ALL of the sleazy car sales tactics. They insist that you pay a $1,000 doc fee, which is outrageous. And claim that’s standard throughout th They use ALL of the sleazy car sales tactics. They insist that you pay a $1,000 doc fee, which is outrageous. And claim that’s standard throughout the state. Dude, google is free. And the average doc fee in NJ is less than $300. Then they try the old Nitrogen in your tires nonsense. Seriously!! You realize the air you’re breathing is roughly 78% Nitrogen. So you want to charge me $400 for AIR?!? Then after delaying submitting your application to the finance department. They finally get an approval, but only if you take their xxxxty extended warranty and gap insurance so that the finance manager gets his bonus. And if you decline, they try to strong arm you into a ridiculously high interest rate. Sounds like extortion to me. I’ve bought a lot of cars over my life. This was the absolute worst experience ever. Do yourself a favor and stay away. Don’t waste your time and energy like I did thinking I was dealing with honest brokers. More

Run, don’t walk away from this dealership they are the WORST - I have never in 30 years received such horrible service. They are beyond incompetent and I paid cash for my car!!!!! Worst place EVER WORST - I have never in 30 years received such horrible service. They are beyond incompetent and I paid cash for my car!!!!! Worst place EVER More

I brought my 2008 Q7 in for a recall on the fuel pump flange. My car had 0 issues when I brought it in. No leaks, no problems. When I picked up my car, by the time I got home, my power steering fluid had flange. My car had 0 issues when I brought it in. No leaks, no problems. When I picked up my car, by the time I got home, my power steering fluid had all leaked out! When I contacted them about the situation, all they could tell me was to bring the car back, which I did not because I did not trust them at that point. I also began to smell a strong smell of gas inside the cabin, as well as outside. When I tried to get the car inspected at Motor Vehicle, the inspector immediately smelled a strong odor of gas from the outside of the car, and deemed the car dangerous to drive. My experience with this dealer's service department was, to say the least, a nightmare. I wound up having to trade the car in for pennies on the dollar. More

Aubrey B. Thank You so much for making my purchasing process a success under such a short period of time. Thank You to Dave & the Finance manager for the trans Thank You so much for making my purchasing process a success under such a short period of time. Thank You to Dave & the Finance manager for the transparency as it relates to the vehicle final pricing! I really appreciate the fairness. I’m looking forward in working with DCH for years to come. More

Terrible post sales customer service. A lack of communications, attention to detail, and interest in addressing an issue before it became a problem left us 7 days with an expired temporar A lack of communications, attention to detail, and interest in addressing an issue before it became a problem left us 7 days with an expired temporary plate and unable to drive our new car. It wasn't until 3 days after our temporary tags expired that they noted there was an issue with the paperwork, which we remedied within hours. It's unbelievable it took 32 days for this to be brought to our attention. The dealership was unwilling to help arrange for a loaner car or assist with a car rental leaving us with a driveway ornament for a week and an inability to get to work. If you like to be ignored and for the Client Relations Manager and the General Manager to hide behind attorneys and dismiss the basic principles of customer service- head to Millburn Audi. More

This dealership was great. Johnathan Oliver was very pleasant to work with. Very patient, helpful and knowledgeable! Love my new Audi! Johnathan Oliver was very pleasant to work with. Very patient, helpful and knowledgeable! Love my new Audi! More

Very pleasant experience. Knowledgeable salesman. Johnathan Oliver was professional and helpful. I would absolutely recommend this dealership. Knowledgeable salesman. Johnathan Oliver was professional and helpful. I would absolutely recommend this dealership. More

They were willing to help me with my needs. I would recommend them to anyone. I would recommend them to anyone. More

Joe Sasso was wonderful! So helpful and responsive to all of our questions. Really appreciated the attention to detail and help on the process So helpful and responsive to all of our questions. Really appreciated the attention to detail and help on the process More

They are very upfront, informative and low pressure. I'd recommend Joseph Hodczak in particular. I'd recommend Joseph Hodczak in particular. More