Audi Millburn

Great experience Customer service was very professional what is treated very courteously my repairs were done in a timely fashion and everybody at the dealership wa Customer service was very professional what is treated very courteously my repairs were done in a timely fashion and everybody at the dealership was very well-trained and professional !! More

Failed NY State inspection -Frustrated! I initially had my independent mechanic check why my check engine light was on. I have a 2012 Q7 TDI. He was able to assess my catalytic converter ne I initially had my independent mechanic check why my check engine light was on. I have a 2012 Q7 TDI. He was able to assess my catalytic converter needed to be replaced. It took him within 30 minutes to figure it out. He said to bring it to the dealer since it was under warranty. I live in Staten Island and I had bad experiences with Brooklyn Audi so I got a couple of recommendations to DCH. On purpose I did not tell them the problem. DCH said the car was ready after a few hours and the check engine light was due to a ECU recall. OK I thought maybe my mechanic was wrong but within 2 weeks the light came on again. This time I told them my mechanic said it was the cat.conv. and it took them 2 weeks just to diagnose it when it took 30 minutes for my guy to figure it out! So after a couple of days getting our car back it failed NY state inspection. I called our service rep. and he said to drive the car at least 150 miles to recycle the ecu. After 500 more miles it failed again. Brought the car back to DCH and they said the only way to clear the cycles was to drive it and they were going to use our vehicle! It's been over a month now they have had our car with no updates. I called today and spoke with service receptionist about trading our A4 loaner for a new Q7 loaner. It's the least they can do. She said she would have the loaner manager call me back but no calls so far! We just want our car to pass inspection and have it back! More

Leased an A6 Natallia was excellent. Easy to work with. Made sure everything was taken care of. Worked with my specific needs. Knowledgable about the car and o Natallia was excellent. Easy to work with. Made sure everything was taken care of. Worked with my specific needs. Knowledgable about the car and options. More

Everyone was truly professional and courteous. I walked out with the car that I wanted. Everyone was extremely courteous and professional. I can see why this dealership has been in business for s I walked out with the car that I wanted. Everyone was extremely courteous and professional. I can see why this dealership has been in business for so long. For anyone interested in an Audi , I highly reccomend DCH Millburn. More

Joe Sasso Super Salesman. Joe Sasso made the end of lease, to the new lease a seamless even an enjoyable transaction. My wife bought a new car years ago, and refused to step in Joe Sasso made the end of lease, to the new lease a seamless even an enjoyable transaction. My wife bought a new car years ago, and refused to step in a new car showroom again, she came home crying. But Joe had all the discounts, and Audi incentives figured out, and a great lease rate. The F&I guy had all the dealer insurance and programs ready and described in little packages to choose from. They stayed late and went out of there way to deliver the car even after hours. They went above and beyond, exceeding my expectations which is rare in today's world. They even got a remote starter installed for my wife which they could not do in 2014, when we got the other car. You know the old saying happy wife happy life. More

Don Kim made buying an Audi a plesant experience! Automobile buying can be a distasteful experience, but not at DCH Audi with Don Kim. I made a "sight unseen" purchase from a dealer located over 200 m Automobile buying can be a distasteful experience, but not at DCH Audi with Don Kim. I made a "sight unseen" purchase from a dealer located over 200 miles from me, due to the telephone experience I had with the Sales representative, Don Kim. Have handled me professionally with polite understanding of my questions and concerns. More

Very good experience We have returned again and again to this dealership because of Joe Sasso, our salesman. He listens, he's flexible and he is able to work with you to g We have returned again and again to this dealership because of Joe Sasso, our salesman. He listens, he's flexible and he is able to work with you to get the right car for the right price. Thank you Joe! More

Leasing an A3 The Millburn Audi Dealership is exceptional. The staff is knowledgeable, accommodating and personal. We have recommended customers to this dealership The Millburn Audi Dealership is exceptional. The staff is knowledgeable, accommodating and personal. We have recommended customers to this dealership because we are so impressed. More

A+ Salesman Leo Most knowledgeable Audi sales person Leo & best price anywhere in the Tristate area. Got me the car i wanted at the best price and explained how to op Most knowledgeable Audi sales person Leo & best price anywhere in the Tristate area. Got me the car i wanted at the best price and explained how to operate. More

Excellent Working with Joe Sasso over the years at DCH has always been a great experience. Joe has been very truthful and there is never even a hint of pressure Working with Joe Sasso over the years at DCH has always been a great experience. Joe has been very truthful and there is never even a hint of pressure. I will always choose DCH...and Joe, as long as they keep selling such high end luxury cars! I love my Audi dealer as much as I love my Audi! Susan G. More