Audi Natick

Escellent Service, always finishes ontime - Parker is Great When I scheduled my appointment for my 20,000 mile check up, I needed to be done within 2 hours while I waited to make an appointment. Parker told me When I scheduled my appointment for my 20,000 mile check up, I needed to be done within 2 hours while I waited to make an appointment. Parker told me he would have it done in time and in fact it was early. Highly recommend Audi Natick and Parker when you need service More

Great services The service department was not pushy to push service that I don't need. The service consultant was very helpful and recognized that the client's time The service department was not pushy to push service that I don't need. The service consultant was very helpful and recognized that the client's time is very valuable and offered to provide a loaner instead of having me wait around. When I received my car, it was clean, vacuum and appeared to have been waxed. I can't tell you how happy I was to have a nice clean car to drive home. More

Excellent Service experience I would like to highly commend Audi Natick especially Mr. Ross Kowalik my Service advisor and the techs who did a great job on my Audi Q7. The servic I would like to highly commend Audi Natick especially Mr. Ross Kowalik my Service advisor and the techs who did a great job on my Audi Q7. The service was excellent. Mr. Kowalik was courteous, professional and very nice to work with. The car was returned sparkling clean with a detailed service report. My overall experience was very positive. More

How it should be done My 2014 Q7 broke down while out of state. Audicare was great and quickly towed it to the local dealership, where my car proceeded to sit for days with My 2014 Q7 broke down while out of state. Audicare was great and quickly towed it to the local dealership, where my car proceeded to sit for days without anyone even taking a look at it. As someone who wouldn't be a repeat customer, it was beyond clear that I wasn't a priority. I reached out to Ross Kowalic at Audi Natick whom I have worked with frequently in the past. I even had him on a conference call with the Service Manager at the other dealership - which I am confident taught that Service Manager a thing or two about how his job is supposed to be done. Audicare eventually towed my car back to Audi Natick as the other dealership believed the car needed a rare and extremely expensive part from Germany that would take 10+ days to arrive. Once the car was at Audi Natick under Ross' care, I could relax. A loaner was available if I needed it and I was kept informed daily or twice daily. In the end, after only 3-4 days and a fraction of the expense, they discovered a much smaller issue and resolved it. I was thrilled. Ross was supportive, professional and a pleasure to work with. His high-quality customer service turned a terrible experience into a positive one. More

Best Dealer Experience Hands Down I have purchased two CPO vehicles here, after really only planning to buy one. They are great - no BS, no pressure, always professional, very real pe I have purchased two CPO vehicles here, after really only planning to buy one. They are great - no BS, no pressure, always professional, very real people. Very fair prices, they stand behind their products. Service department guys are awesome. I can't recommend Audi Natick enough. More

Great Service Service was comprehensive, complete, and on time. Pleasant team who addressed all questions in a competent fashion. Waiting room had internet access, Service was comprehensive, complete, and on time. Pleasant team who addressed all questions in a competent fashion. Waiting room had internet access, so we were able to be productive during our visit More

Love this dealer! I wouldn't take my Audi anywhere else! The showroom and waiting room area is wonderful. I could hang out in there all day. I will buy my next car I wouldn't take my Audi anywhere else! The showroom and waiting room area is wonderful. I could hang out in there all day. I will buy my next car here for sure. More

A+, Fantastic Service Parker Cavanaugh was my service rep. He took care of ensuring every detail I raised during my first service visit at Audi Natick was taken care of. Un Parker Cavanaugh was my service rep. He took care of ensuring every detail I raised during my first service visit at Audi Natick was taken care of. Unlike some terrible experiences I've had at other dealerships, Peter was great with being proactive and communicative, keeping me updated on the service progress of my vehicle. I look forward to bringing back my vehicle for service at Audi Natick. More

Best Service Ever Received by an Audi Site/Dealership I recently moved to the area and chose this dealership based on its rating. I was not disappointed! They provided the standard mileage service interva I recently moved to the area and chose this dealership based on its rating. I was not disappointed! They provided the standard mileage service interval but also listened carefully to what I had to say and looked into some minor problems I was experiencing. Everything was working well when I picked up my car. A special thanks goes to my service representative- Alex who did an excellent and very professional job As my service advisor! More

On the ball! Parker Cavanaugh at the front desk is outstanding. My A4 sounded a bit loud. Your service department said the noise was coming from a front right whe Parker Cavanaugh at the front desk is outstanding. My A4 sounded a bit loud. Your service department said the noise was coming from a front right wheel bearing which they replaced. The car is driving perfectly now. More