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Audi Natick

Natick, MA

4.7
886 Reviews

549 Worcester Street

Natick, MA

01760

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886 Reviews of Audi Natick

June 30, 2017

Sold a Lemon Buyer beware! Was sold a lemon. Certified Pre-owned and was part of a large recall. Had to go back to the dealership many times just to have the O More

by Tennis24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Spoke with multi reps trying to fix my issue to no avail., . .
Jul 05, 2017 -

Audi Natick responded

In an effort to provide “Service Excellence”, Audi Natick will always do everything possible to serve our clients. In this case, your car has 126,306 miles and needed an engine replacement. As the car was out of warranty 26,000 miles ago, Audi Natick acted as your advocate by contacting Audi of America to request assistance. Audi of America generously offered to pay 50% of a new engine as they stand behind the brand better than any other company. You chose to decline the offer at this time. We are sorry this did not meet your request but we feel confident we did everything in our power to help. Seth Marshall General Manager Audi Natick

June 25, 2017

Another excellent experience at Audi I went to Audi for my 25,000 service appointment and to have my care detailed. Both appointments were excellent. The service team was professional, More

by Lulie428
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Dery
June 23, 2017

My kids said good snacks! I have always had through service with Audi accommodating. The team was expedient and thorough. Parker and Ben have been who I have worked with the l More

by Jennifer Fraser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parker Cavanaugh
June 23, 2017

great service The best aspect of my experience with Bernardi Audi was the friendly service and constant communication from my service associate, Ross. He really ke More

by Lionel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ross
June 18, 2017

I had a great buying experience at Audi Natick! My salesperson, Michael Pappano, was wonderful to work with, he made my buying experience hassle free and easy! Mike never pressured me, he allowed m More

by Kadlik,Maria 117
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Pappano
June 17, 2017

Amazing speed and service I was in for new break pads and I left on a red carpet! Alex had a sporty loaner for me and got everything including a new inspection sticker perfect More

by christine t
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
June 15, 2017

Buy a car elsewhere We recently purchase a Q7 from Audi of Shrewbury and after our experience with the Natick dealership, we would never purchse from them again. I had p More

by AudiNick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Pappano
Jun 20, 2017 -

Audi Natick responded

Dear AudiNick, We are sorry to hear that you had an unsatisfactory experience in our sales department. Your experience is not normal practice for us, and we apologize that you did not receive the level of service you deserve. Each and every one of our customers is the most valued part of our dealership, and should expect to be treated as such. We would truly appreciate the opportunity to speak with you in further detail about your experience, My name is Nick Dota, and I will gladly make myself available at your convenience to discuss by phone, or in person. I look forward to hearing back from you. Kind regards, -Nick Nick Dota General Sales Manager Audi Natick 549 Worcester St./ Natick, MA 01760 508-651-0388 Main 774-776-1301 Direct nick.dota@bernardiautogroup.com www.audinatick.com

June 15, 2017

Very good service for my Audi Q5 45,000 mile maintenance Sound service and everything went well for this service. Very impressive about the substitution while doing the maintenance-new Audi A4. The people in More

by qibin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Dery
June 07, 2017

perpetually great service Had my car in recently for what turned out to be a worn wheel bearing. The Bernardi team could not have been more helpful and courteous. More

by baudisch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Dery
June 04, 2017

Service The staff is very professional and polite. Service was done in time as they promised. I would highly recommend this dealership for service and sal More

by Erik 21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Dery
Jun 07, 2017 -

Audi Natick responded

Erik21, Thanks! Ryan is a great addition to our team and we are glad you r visit went so well! Seth Marshall General Manager Audi Natick

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