Audi Natick

The sales staff was attentive, and extremely friendly. I am a return customer at Bernardi, and I feel that they really made an effort - both in their service and in their pricing/amenability to working down am a return customer at Bernardi, and I feel that they really made an effort - both in their service and in their pricing/amenability to working downwards - to show their appreciation of that fact. Although Audis "sell themselves", the guys at Bernardi make the experience very comfortable and, frankly, exciting. I would definitely recommend this dealership to any prospective purchasers. More

Just for a Q5. Working with Diego and Manny was a wonderful experience. They were professional, answered all my questions (and I had many) and gave me my time and space. I appreciate not being hassl wonderful experience. They were professional, answered all my questions (and I had many) and gave me my time and space. I appreciate not being hassled and hounded about my thoughts and my final decision. Overall great experience and would highly recommend them. More

I bought my 2000 A4 back in the fall and was nervous about coming in for my first service because my ABS light came on just a few days before I was due to come in. I was afraid service might not be the about coming in for my first service because my ABS light came on just a few days before I was due to come in. I was afraid service might not be the same as my sales experience which was awesome. So first I called my sales rep Bobby Ollari and told him I was coming in. He made time to meet me and walk me over to service. It took about an hour to find out I needed an antilock brake module and oil change and regular check up. The service department told me they could get the part and finish the work by the end of the day and offered me a loaner car like they promised when I bought my car. Then they also said the Natick Mall was right next door and if I didn’t want to deal with driving and parking they would take me over there in the shuttle and pick me up when I was ready. What a perfect location! I got to go shopping at a bunch of really nice stores and have lunch at the Cheesecake factory. When I called for the shuttle, they met me at the exit to the mall in 20 minutes and brought me and my bags back to the store. My car was done, and cleaned! I am sooooooooo glad I bought my car here, and excited my sales person remembered me and didn’t just brush me off. I am totally amazed at the service department and how orderly and straight forward everything is there. Every time I have visited a service department including with friends and family, it scares me when they give you a $3,000 bill that you know is bogus and you have to guess what you should and shouldn’t pay for. And then you end up going back for the same problem over and over again. I really thought they were going to laugh at my 10 year old car, and I ended up chauffeured around town!!!!! They checked my tires, brakes, and told me all the things were fine that were fine and only the things I actually needed to fix. Mr. Bernardi: This is a great place to be a customer! Thank you, Sherry More

In addition, being a working young single mom trying to balance my time and budget, I am finishing my Master’s in Nursing at Northeastern University. I was really glad to have the sales people at Bernardi balance my time and budget, I am finishing my Master’s in Nursing at Northeastern University. I was really glad to have the sales people at Bernardi Audi help me beginning with my first phone call to driving many cars, and helping me get a loan with a good rate, and finally actually getting my Certified Pre-Owned A4. It has taken me two months to find a wagon, and Dan and Diego, Max, Steve and Dave understood this was a very big investment for me. They walked me through all my options from leasing to financing. Steve even showed me how to calculate a lease by hand because it was really hard for me to understand how leasing works, like what the idea is behind it. They spent all this time educating me about car buying even though they new I could not afford a new A4 wagon or Q5 wagon right now. They made me feel so at home it was like buying a car from my brother. They ended up helping me get a lower interest rate than my own bank. Thank you guys for putting up with me and my sometimes loud son, and for helping me. More

This Audi A4 is the 6th Audi we have purchased/leased from Bernardi Audi. The quality, the looks, and the dependability are topnotch. The price of each Audi obtained at Bernardi Audi has always been ex from Bernardi Audi. The quality, the looks, and the dependability are topnotch. The price of each Audi obtained at Bernardi Audi has always been exceptional. The Service Department at Bernardi Audi is the best. Any work, routine maintenance, warranty, or special, was done expertly, and on time. The servie hours are convenient and a loaner or other alternative transportation has always been provided as a matter of course. The latest purchase, from selection, to order, to delivery went, as was the case in all prior purchases, went without any hangups. The people at Bernardi Audi are expert at what they do, take great pride in what they do, and in our experience, treat their customers like family. I would defiinitely recommend the Audi product and Bernardi Audi as the dealer of choice for anyone contemplating a new or used Audi. More

WORST EXPERIENCE OF MY LIFE!!!!!!!!! I normally dont ever write reviews but I felt it was absolutely necessary. First off, I am a young professional who at the time, was looking for an new AUDI A4 (that I r write reviews but I felt it was absolutely necessary. First off, I am a young professional who at the time, was looking for an new AUDI A4 (that I recently just purchased from ANOTHER dealer who treated me much better). I simply requested a quote online and was responded-to by a sales associate, Dan. I have nothing bad to say about Dan, he was actually really friendly, it is just unfortunate that he works for such poor management. I called Dan after work as he requested and he suggested I pass by to speak with him before close of business that day. I got there about a half hour before close and about Three hours after my first email to Dan. It was within this half hour that I was literally YELLED at for not making up my mind, this was a large puchase ($37,500.00) to be exact and quite difficult to be made in half hour when I had zero information about the car or its finance options). As I sat there speaking to Dan, contemplating on what I should do, I was being pressured into buying the car, Dan was saying things like "c'mon I am staying here late for you, you made me do all this work" (I was there for barely 20 mins at this time). After being told over and over that this "deal" would expire that day, I simply asked for another 12 hours to think about it. Still unsure, I continued to speak with Dan, I even asked for a brochure because I knew nothing about this car he was pressuring me into purchasing. As i was still sitting there, another associate STEVE (whom I suspect to be in management) came out of his office and starting YELLING. He started by saying "C'MON do we have a deal or what???" and "Why are you wasting our time if you aren't going to buy the car?!" I simply replied that I had been there for 20 minutes and have not made up my mind. I also told him that I didnt appreciate being spoken to like that and he continued YELLING at me and saying he had to go home (this was about 5 minutes after they were to close). I felt bombarded and assaulted as he started walking towards me, a few other men came out of their offices as well. I am a young woman and having a older man come at me like that is just offensive! Dan, whom I was working with, didnt say a word, I think he was shocked and probably upset at STEVE because I was about to buy the car from him and STEVE clearly ruined the deal. STEVE approached me and said "Get out of here" and escorted me by the arm and said "let me not keep you any longer." I was simply shocked and so offended, I barely spoke as he shoved me out the door. This was by far the worst experience of my life, not only was I humiliated but I was verbally assaulted by someone who is supposedly in the customer service business. If this is Bernardi Audi's way of doing business, I would like to know how they sell anything at all. Im sure STEVE didnt think I was going to purchase anything from them nor did he think I would write a review and so on.... I purchased an Audi from another dealer who was wonderful and treated me with respect and professionalism, the way an auto dealer should respect its potential clients. I really hope this helps save anyone out there from the AWFUL customer service I experienced at Bernardi Audi in Natick, MA. *** More

I received a recall notice for the ignition coils for my 2004 Audi A4. Bernardi Audi was happy to schedule service for the next day. I arrived, was thanked for coming and it was explained to me what would 2004 Audi A4. Bernardi Audi was happy to schedule service for the next day. I arrived, was thanked for coming and it was explained to me what would be done. I was asked when I needed my car and they had it ready when promised, and it was washed and vacuumed as well. I work nearby and they gave me a ride to work and offered to pick me up when the car was ready. This kind of cheerful attention goes a long way in cultivating repeat customers. Bernardi Audi gets the gold star from me. More

Everyone was terrific. Bobby was as professional and friendly as one could want. The manager and CEO went out of their way to introduce themselves and make me feel comfortable. The car is great and I'm friendly as one could want. The manager and CEO went out of their way to introduce themselves and make me feel comfortable. The car is great and I'm very pleased. I most definitely recommend this dealership to anyone interested in an Audi. The A3 TKI gets over 40 mpg and drives like 6 cylinder cars I've had in the past. More

Bernardi Audi has treated me very well. It's a pleasure dealing with everyone there in the service department. I purchased my second Audi there due in part to the positive experience that I have had with t dealing with everyone there in the service department. I purchased my second Audi there due in part to the positive experience that I have had with that dealership. Steve Ross has been great and I always enjoy working with him. More

A few weeks ago I leased a 2010 A4 6-speed manual from Bernardi Audi. I spoke with the GM, Bob Grelotti, before my first visit, tested several cars with Dan and Diego, and in short order connected with Sa Bernardi Audi. I spoke with the GM, Bob Grelotti, before my first visit, tested several cars with Dan and Diego, and in short order connected with Sales manager Steve Shenouda. Knowing what I wanted, he went out of his way to find me a 6-speed manual that had originally been designated for a NY-area dealer, and proposed a very attracive deal. We negotiated the details, and worked the numbers associated with buying and leasing over several conversations and emails before settling on terms. At all times Steve and his colleagues were pleasant, responsive, and candid. Steve in particular took pains to work out the financial arrangements, show me different options, and suffered through my desire to negotiate every last item. The car was ready when promised (freshly detailed - a nice touch). Diego, one of the pleasant and capable salesmen with whom I interacted at length, spent the better part of an hour with my wife an me, setting up the garage door opener and Bluetooth functions, showing us the various interior controls, introducing us to the Service personnel and discussing whatever remaining issues required explanation. I visited several other dealers, considered several private sellers' cars, and test-drove a total of 6 A4s. Having done my homework, I am confident that I end up with a better deal than I could have secured at any of Bernardi's competitors. I recommend them without reservation. More