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Audi Natick

Natick, MA

4.7
855 Reviews

549 Worcester Street

Natick, MA

01760

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855 Reviews of Audi Natick

January 14, 2010

After driving BMW for years, I decided to try out Audi for a change. The dealership was a great experience. Folks there were very friendly and customer focused. Throughout the process we did not experi More

by jscho33hk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Zalewski
Jan 14, 2010 -

Audi Natick responded

Thank you jscho! We're doing our best to get the word out that Audi is the car to drive! Audi is enjoying all-time highs for Brand Awareness and Brand Consideration and during 2009 performed the best year over year in the Import High Group. We don't need to pressure customers, the product speaks for itself! Bob Grelotti, General Manager. 508-651-0388

January 14, 2010

A good selection of cars to choose from and competitive pricing with other Audi dealers and competitors. Very responsive sales team that listened carefully to both the features I needed in the car and the More

by simondavo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Collotta
Jan 22, 2010 -

Audi Natick responded

Thank you Simon! All dealers will say they offer Selection, Service, and Savings. We do too, but we strive to add Knowledge, Personality, and Commitment into each transaction as well! Thank you again for your comments and of course your business. Bob Grelotti, General Manager. 508-651-0388 http://www.bernardiaudi.com/

January 14, 2010

I could not recommend this dealership more highly. After buying my Audi here, I drive 20 miles out of my way to come back for service, even long after the warranty has expired. They are professional, court More

by JulieinA4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ross
Jan 22, 2010 -

Audi Natick responded

Hi Julie! Thank you very much for your repeated business. We know that people often do believe that dealer rates are higher, but I assure you we do our competitive shopping homework too. We truly strive to deliver not only the very best product and service possible by Factory-Trained Audi Certified Technicians, but also at a very fair and competitive price too! Bob Grelotti, General Manager. 508-651-0388 http://www.bernardiaudi.com

January 14, 2010

Overall, I had a very good experience buying my new car there with friendly staff and nice show room. I would recommend this dealership to my family and friends. I am considering to use this dealership als More

by zelmira
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
R. Ollari
Jan 14, 2010 -

Audi Natick responded

Dear Zelmira, Thank you very much for your review! If there is a single question that best defines a business' approach and attitude, I believe it's "Would you recommend a friend or family member?" We work to uphold and enhance our customer image each day in every aspect of vehicle ownership. Bob Grelotti, General Manager. 508-651-0388

January 13, 2010

I had a fantastic experience, a no pressure sale and I got just the car i wanted at a reasonable price. The follow up and attentiveness to all of my questions, and the post sale support has been fantastic More

by RichardK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Zalewski
Jan 14, 2010 -

Audi Natick responded

Thank you RichardK! I know it's a cliche to say "the service begins once you own the car." But in our case it is the truth. There are several of us who have 30+ years with Bernardi and many of us with over 20+ years. This is not a job for us, it is our life. And we treat it and our customers with that respect and dignity that it demands. Bob Grelotti, General Manager. 508-651-0388

January 04, 2010

I came to this dealership to purchase a new car because I have had a great experience servicing my car here for the last 4 yrs. The only reason I ended up buying a car here was because of what a great person More

by Wingsofsteel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danilo Tonel
Jan 14, 2010 -

Audi Natick responded

Thank you Wings! We strive to be that friendly and informative place of business everyday. Buying or leasing a car should be fun but can also be an unenviable task. We recognize we also need to be able to help people make it happen for themselves. Nothing is better for a new owner than to break out in a big smile going down a road and saying, "Am I glad I went there!" Bob Grelotti, General Manager. 508-651-0388

December 30, 2009

Dealer offered a very attractive price and quick delivery. The registration process was not straightforward as the car was a gift. But Bernardi handled it very smoothly. They dilivered what they More

by dougbrown54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Collotta
Jan 14, 2010 -

Audi Natick responded

Hi Doug, Thank you very much for your thumbs up! Whether it be a registration issue or an out of state delivery, we do our very best to sort it all out in a timely, straight forward and satisfying manner for the customer. We know what you might do once every few years we do every single day and thus you rely on us. As it should be! Bob Grelotti, General Manager. 508-651-0388

December 24, 2009

I came to the dealership because of proximaty, but purchased my car due to the professionalism and competitive nature of the experience. My sales representative was friendly and able to make me feel More

by garyhornung
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Ollari
Dec 24, 2009 -

Audi Natick responded

Thank you very much Gary! Come this May it will be 30 years that I joined Bernardi Auto Group. There are many of us in the company still with that kind of longevity. We've always strived to make ourselves the place where someone should and wants to do business. Obviously, I'm quite happy to see the younger guys carry that torch too. Bob Grelotti, General Manager. 508-651-0388.

December 22, 2009

I bought the car at Bernardi Audi because of Chris Collotta. He was not pushy, but was super helpful, informative, and just had a great approach on sales. I would definitely buy another car from this More

by bobbyd9184
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Collotta
Dec 22, 2009 -

Audi Natick responded

Thank you very much BobbyD! Chris just joined us after graduating UMass in May. He is doing a great job for us. He never sold cars before and therefore has the advantage of learning only the Bernardi way. It's more difficult than one would think. We actually have him thinking he's in grad school at Bernardi University! Bob Grelotti, General Manager. 508-651-0388

December 03, 2009

Everyone dreads purchasing new cars. Jonathan was friendly and honest. He made sure all of our questions were answered. He made the car buying experience OK! Love my Audi A4 and would definitely rec More

by SuzyD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Smith
Dec 21, 2009 -

Audi Natick responded

Hi SuzyD, Thank you for your response. The car buying experience should be exciting for everyone. Unfortunately, it is the venture into the unknowns of models and configurations and negotiation that can cause that dread for so many. Our staff in both sales and service knows that it is their duty to first remove that dread and make it what it should be! Bob Grelotti, General Manager. 508-651-0388

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