Audi New Rochelle

Review is for their new service facility and the newly renamed Audi of New Rochelle located at 2 Harrison Street. None of the staff from their North Macquesten Pkwy in Mount Vernon NY appear to have move renamed Audi of New Rochelle located at 2 Harrison Street. None of the staff from their North Macquesten Pkwy in Mount Vernon NY appear to have moved into this new facility behind NewRoc, which is very unfortunate. It is currently staffed by poorly trained individuals who over-promise and mis-communicate. I was told that a simple oil change and factory safety recall would be done within 2 1/2 hours. I didn't leave their facility for 5 hours! They were also supposed to do our vehicle's annual inspection, and inexplicably "ran out of NY state inspection stickers". Then, when I went to our local gas station to have it done, our vehicle FAILED INSPECTION since Audi reset all the data during our service. Shouldn't they have told me that might happen? AVOID THIS FACILITY! More

I had a good experience with Ivan buying my A6. Thanks. New facility is a great improvement New facility is a great improvement More

Nice new facility to service my Audi, still need to complete some construction issues and you need to have loaner cars available. This is the first time in 3 years that I couldn’t get a loaner car. Nev complete some construction issues and you need to have loaner cars available. This is the first time in 3 years that I couldn’t get a loaner car. Never had an issue when the service center was in Mt Vernon More

Chris was great! Great service and communication. Overall happy experience. The new shop is amazing! happy experience. The new shop is amazing! More

Edgar was excellent and made the entire process seamless. I’ve bought several car but Edgar was the best we’ve dealt with. Transparent, knowledgeable and all round great person. I’ve bought several car but Edgar was the best we’ve dealt with. Transparent, knowledgeable and all round great person. More

Our salesman (Edgar Gonzalez) was fantastic. He made for a very smooth, easy and successful surprise for my wife during a time of exceptionally low inventory. I recommend the dealership and the salesman! a very smooth, easy and successful surprise for my wife during a time of exceptionally low inventory. I recommend the dealership and the salesman! More

I found working with Ivan Boris a very easy and honest relationship. We have dealt with him in the past for two other vehicles and this third contract went as smooth as the other two. Both educational an relationship. We have dealt with him in the past for two other vehicles and this third contract went as smooth as the other two. Both educational and honesty existed without heavy pressure. Something that l wish more salesman’s followed. More

Great experience. Ed Gonzalez ,the sales associate ,made the whole process smooth and stress free. the whole process smooth and stress free. More

Purchased used vehicle that needed rotors and had a slow leak in tire that they wouldn't do anything about. leak in tire that they wouldn't do anything about. More

people quite nice car was there a while because I think they’re backed up very busy but they wash clean your car and I was able to get a loaner as well which was very helpful they’re backed up very busy but they wash clean your car and I was able to get a loaner as well which was very helpful More