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Audi New Rochelle

New Rochelle, NY

4.5
744 Reviews
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2 Harrison Street

New Rochelle, NY

10801

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Showing 744 reviews

November 13, 2014

Sold Me a Car That Wasn't Available Ivan and others promised me an Audi A6 in a particular color was available and so I drove 1 hour to secure it. I paid my deposit and expected the car More

by pschuss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ivan Boros
Dec 17, 2014 -

Audi New Rochelle responded

Hi Adam, I am very familiar with this transaction and I can see why this was confusing. My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. I hope you accept my apology. As it turns out when we communicated with the other dealer about trading for the car you requested. we erroneously gave them the wrong commission number. When my dealer trade manager sent the request to the dealer who actually had the vehicle, he entered some of the numbers that are used in identifying one vehicle from another erroneously. When the other dealer told us that the car was available and we could have it, it was not the car we intended to inquire about but did not immediately realize it. In fact, it wasn't even an A6. Once the error was discovered, we went through an exhaustive search to secure a car for you but there simply was not another Daytona Gray with a Nougat Brown interior available in stock anywhere in the east that showed as available. To illustrate what transpired, please check your inbox, I have sent you our email to the originating dealer and their response telling us that the car was not available for trade. You will also notice that your buyers order is dated October 20th. The email we eventually sent with the correct commission # did not go out until the 24th when we discovered we had gotten the wrong vehicle. After we informed you of the mishap, we were under the impression that you agreed to consider one of the other color choices you gave us (Quartz Gray) and, for your inconvenience, we adjusted the price as a gesture of goodwill. We then went and bought that car specifically for you (it is still here). As I am writing to you I searched again and confirmed that there are still no Daytona Gray with Nougat Brown A6 3.0's that are unsold and immediately available. The search DOES indicate that the dealer you are speaking of has one in stock, but it is now marked as sold. Apparently purchased by you. That was not the case when you initially visited us. We clearly made an error, but it was just that, an error. I assure you there was no deliberate intent to mislead you. Ivan is a commissioned salesperson and derives no benefit from an unsatisfied customer. In fact, in this case, the exact opposite resulted. The saddest part is that HE did not even make the error, he was simply the messenger. While Ivan has been in the industry for many years, he is only in America a little over a month. As you already know, he feels terrible about this and he genuinely hopes one day to have the opportunity to win back your confidence. Once again I apologize for our error. Sincerely, Tim Shishko General Sales Manager

November 05, 2014

No pressure Though I was a bit indecisive and had lots of questions, Peter was patient with me and explained my options clearly. I never felt pressured. A much mo More

by jhall357
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Antonio Civale
November 05, 2014

leased an A6 Peter was beyond knowledgeable and comforting as to what I was looking for. I love my A6 and make sure to send any friends/family that are intereste More

by angelamakemeup
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Antonio Civale
November 04, 2014

So grateful for my experience I had a really great experience when I came to this dealership. Pete answered all of my questions and concerns making my visit a really positive expe More

by Cynthia Farina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Antonio Civale
November 04, 2014

Great service and very attentive staff I worked with Pete and he was honest and accomodating. After sitting down to discuss my needs he made great suggestions on which car would best fit me More

by Gretchen Walker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Antonio Civale
Nov 04, 2014 -

Audi New Rochelle responded

Thank you for the kind words Gretchen, I have already shared them with Peter. It's been our pleasure to serve you and we look forward to working with you again in the future. Please tell your friends about Pete. Warmest Regards, Tim Shishko General Sales Manager

November 04, 2014

Great experience! What a great experience - peter was very knowledgable and not at all pushy. He took his time with is and made us feel very comfortable in making a de More

by silvana37
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Peter Antonio Civale
April 08, 2014

Awesome experience picking up my 2014 A4 Premium Plus MT6, Brian was extremely helpful over the phone, and ensured everything went smooth. Kenny took care of me when I was at the dealership to pick up my More

by RaymondC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
March 16, 2014

Excellent in every aspect...especially after coming from Audi Manhattan...where you just pay extra money to be treated like a number. Melissa offered a much better deal on the same car with the same specs b More

by alextor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Deitmaring
March 07, 2014

I and a friend inquired over the phone about a CPO vehicle and negotiated with the salesperson. We came to an agreement finally and I was happy. So we notified that we would be there in 45 minutes t More

by umphreak
Customer Service
Friendliness
Recommend Dealer
No
January 02, 2014

I strongly recommend this dealership. These guys are the real deal. I am located a bit outside of their geography but they made the deal happen. No surprises. Clean and easy deal. Great pricing. Outsta More

by sgkatcher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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