How Audi North Atlanta (Also known as As ur Automotive or better known around Atlanta as Nalley) and their grossly negligent service department came within a mile from causing serious- or worse- injury to my family.
My wife and two 12 year old girls drive from Atlanta to Oklahoma City for a horse show. 16 hours of driving. The week before the trip, North Atlanta provided a mileage service and then changed the brakes and tires. Generally, you should feel very good about this before a long trip.
So, as my wife pulls off the interstate around 1030pm in OKC she brakes and the car violently lurches to one side. Loud noise and scares the xxxx out of them. I am away on business and expecting a call around this time telling me they made it. Instead I have three people in tears. You could hear the fear, the shaking, the terror in my wife’s voice as she described what happened. This is not the start to what is supposed to be a 12 day period that is “the best days” of my wife and daughters year. They love nothing more than to be doing what they are about to be doing.
A couple of hours later they have made the drops at the horse show and managed to get to the hotel. After no sleep they awake with the issue of figuring out a loaner car in a city they don’t know and what the xxxx just happened to their car. What a great way to start the week.
The OKC Audi folks look at the car and per the written up report “stated that the brake calipers came loose and that was why the car lurched violently and was making awful sounds”.
How does this happen? There are three things that cannot be screwed up- brakes, tires, and steering- and somehow our brakes just got completely screwed up. We called Audi North Atlanta and after speaking with them they agreed- in no the most forthright manner- to pick up the charges for the work that needs to be done. We also reminded them that they should pick up the work that was recently done given the issues it has caused us. At this point we are not pleased and want Audi North Atlanta to do something to make us happy. Not only does my wife own a Q7 but I own an A6. We have spent a lot of money at this dealer the past five or so years including all of our services.
We have been told this issue was serious but “we still had 75% of our brakes”. Are you bleeping kidding me. One mile. One mile earlier and they would have been going miles an hour. If they needed to brake hard lord only knows what would have happened, but two mechanics have told us that my wife would have had a near impossible time controlling the car and it likely would have rolled. Quite frankly 75% brakes don’t do much when/if the wheels are not on the ground. The other viewpoint was that the car would have lurched into another lane of traffic and that likely would not go well either.
OKC Audi is repairing the car and after having it for four days we get a call saying that the suspension is also damaged. Ok, so the mindset on our end is what will they find next? What else is damaged? Then we are told by Audi North Atlanta that the suspension was never damaged that OKC Audi was trying to over repair the vehicle since they are charging North Atlanta for the service. Seriously? What does that do for our confidence? Why are we pawns in this game of one dealer making money off another and especially after all we have been through.
With regards to the suspension issue, we are also told by both North Atlanta and OKC that neither respond to phone calls nor emails. Again, we suffer from the lack of communication when we should be the ones that- especially- North Atlanta should be bending over backwards for. Their negligence could have very easily killed my family.
Fast forward to what we are now dealing with. My wife is terrified to drive this car and neither of the kids want to get in it again. Ever. Audi has- thankfully- provided us with a Q7 to get back home and will tow her car home. Great, but I don’t think they get that she if terrified to drive that car again. Ever.
Audi told us let’s get the car back here (Atlanta) and go from there. Fine. Of course, we are now four texts and a message in and have heard not a single peep from them. I have dealt with companies that have disappointed me before. Never with one that damm near killed my family and never one that has so poorly handled the aftermath of an issue. I have heard that “these things happen” and that we still had “75% braking power” and that the OKC mechanic was “over repairing the car”. Cavalier attitude and, again, now totally unresponsive.
Given that Audi North Atlanta is Asbury Automotive (AKA Nalley), you would think they would understand the statistic about how many people you tell when things go bad and set things right. Keep this in mind when looking at any of the Nalley dealerships with any of the various brands.