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Audi North Atlanta

Roswell, GA

4.6
528 Reviews

11505 Alpharetta Highway

Roswell, GA

30076

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Showing 528 reviews

October 01, 2024

I have enjoyed my relationship with the Audi dealership in Roswell since our purchase of our Audi C7 in 2016… The real star of the Audi service and scheduling group is Amy… And Audi should be proud to have More

by tiawalttgwpep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy
September 29, 2024

Airbag light on dash. Dealer had vehicle for half day, charged me over $300 to “diagnose” the problem and said I needed to replace the passenger seat sensor module for $2, More

by BigRob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Technician
Oct 02, 2024 -

Audi North Atlanta responded

I’d like to discuss this matter further to ensure we address your concerns properly and prevent this from happening again. Please reach out to me directly so we can work toward a resolution. Kenny Snyder, Service Manager Audi North Atlanta (678) 352-3439

September 27, 2024

I’ve always had great service at this dealership. My service advisor. Amy is excellent. Never hesitate to bring my car here. More

by dfiesty1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy in Service Dept
September 26, 2024

Q7 oil change with coupon - good deal. Quoted 2 hours wait even with appt. Asked for a ride home 10miles away, denied - “too far” and “you didn’t spend enough on service for a ride” - fail More

by Neal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor.
September 25, 2024

Richard was a great salesman. He was very personable and straight forward. Several others in the dealership spoke with us at different times and offered beverages or snacks. This More

by Erlight
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Richard Yam
September 25, 2024

Has to the worst car buying experience I have ever had. Purchased 6/25/2024 and still don't have plate. Never return phone calls and paper plate expires tomorrow again. Was told they were going to send a t More

by Bill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Erwin Wilson, Andre Young, Kevin Kim
Oct 02, 2024 -

Audi North Atlanta responded

This is not the level of service we strive to provide, and I understand your frustration. Please reach out to me directly so I can look into this matter urgently and ensure it’s resolved for you. Andre Young, General Manager Audi North Atlanta (678) 352-3439

September 24, 2024

Their service is not as it used to be. I’m with them since 2018 and their customer service is getting worse. More

by Joseph B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Blalock, Hobbie Demissie
September 23, 2024

My experience is always great. Kate is amazing; she goes above and beyond to assist. More

by cece
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kay Khim
September 22, 2024

Typically the app tracks their service progress, this time the app was not working well. More

by jimreich72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RJ the Service Coordinator and Robert the SC. The service tech found the issues and solve the problem.
September 22, 2024

Service was not completed as requested. There was a big disconnect between what services I requested over the phone and what was provided. More

by RC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert
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