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Audi North Atlanta

Roswell, GA

Overview
Reviews
Vehicles
4.6
544 Reviews
Call Dealership (770) 618-9076
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11505 Alpharetta Highway

Roswell, GA

30076

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Showing 544 reviews

September 25, 2024

Has to the worst car buying experience I have ever had. Purchased 6/25/2024 and still don't have plate. Never return phone calls and paper plate expires tomorrow again. Was told they were going to send a t More

by Bill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Erwin Wilson, Andre Young, Kevin Kim
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Oct 02, 2024 -

Audi North Atlanta responded

This is not the level of service we strive to provide, and I understand your frustration. Please reach out to me directly so I can look into this matter urgently and ensure it’s resolved for you. Andre Young, General Manager Audi North Atlanta (678) 352-3439

September 25, 2024

Richard was a great salesman. He was very personable and straight forward. Several others in the dealership spoke with us at different times and offered beverages or snacks. This More

by Erlight
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Richard Yam
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September 24, 2024

Their service is not as it used to be. I’m with them since 2018 and their customer service is getting worse. More

by Joseph B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Blalock, Hobbie Demissie
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September 23, 2024

My experience is always great. Kate is amazing; she goes above and beyond to assist. More

by cece
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kay Khim
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September 22, 2024

Service was not completed as requested. There was a big disconnect between what services I requested over the phone and what was provided. More

by RC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert
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September 22, 2024

Typically the app tracks their service progress, this time the app was not working well. More

by jimreich72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RJ the Service Coordinator and Robert the SC. The service tech found the issues and solve the problem.
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September 19, 2024

A basic service took 3 weeks. The loaner car we received was damaged and stained. Very unhappy with this service. More

by kerri.woodward
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t recognize any of these names
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Oct 02, 2024 -

Audi North Atlanta responded

I apologize for the delays and the condition of the loaner vehicle. This is not the standard of service we strive to provide, and I understand your frustration. I’d like the opportunity to discuss your experience further and see how we can make things right. Please reach out to me directly at your convenience. Kenny Snyder, Service Manager Audi North Atlanta (678) 352-3439

September 15, 2024

$220 and 2. 5 hrs for an oil change (with appointment). Will try somewhere faster next time. More

by audiowner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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September 15, 2024

Called earlier in the week, and spoke to Svc Advisor regarding issue. No appointment scheduled. Walked in and service was provided, issue resolved, and I was on my way. Service visit was a total of 2 h More

by BondSQ5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RJ, Service Advisor
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September 12, 2024

Kay and team once again provided great service and on time. It is always a pleasure dealing with Audi North for service More

by dsolari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kay Khim, Andre Young
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