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Audi North Atlanta
Roswell, GA
314 Reviews
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Showing 314 reviews
February 06, 2013
Stephan, Greg and Rene could not have been better to work with.. they all did an outstanding job assisting me trading in a car and buying a used VW. My transaction was not on the high end but they treaded with.. they all did an outstanding job assisting me trading in a car and buying a used VW. My transaction was not on the high end but they treaded me as if I was buying one of the showroom floor models! I will return when I need to buy another car! Wayne Pike More
by wayne09
Employees Worked With
Also Rene Hesse
Helpful January 17, 2013
Audi north Atlanta can not be trusted. I Live out of state and saw that the dealership had a car for sale that I was interested in. I contacted the dealership on a Friday and talked to them about settin state and saw that the dealership had a car for sale that I was interested in. I contacted the dealership on a Friday and talked to them about setting up a test drive for that Sunday. I confirmed with one of their sales agents that the car was still available. I asked him specifically what was needed to make sure that the car would still be there on Sunday when I was able to come for a test drive and to purchase the vehicle. He told me specifically that a deposit was not required and that if there was any interest on the car he would let me know. At this point I thought that the idea of not needing a deposit to keep a car held sounded crazy, however, I thought this dealership surely are people of their word and can be trusted. Over the next two days I was contacted by Audi North Atlanta 8 times to confirm the test drive on Sunday. This was absurd, why did they feel they needed to call 8 times, however, each time I confirmed that the car was still available and each time I was told that the car was still available. On Sunday I called the dealership again before driving from out of state with my wife and young son. Again they confirmed that the car was still available and that they were looking forward to the scheduled test drive. My wife, son, and I drove to the dealership and started to look at the car. Everything was going good with the inspection when the sales agent went to go get the keys. He came back 10 minutes later and told me that the car had been sold already on FRIDAY MORNING prior to me calling the first time. As can be expected I was furious, I had spoken to them a total of 10 times in the past two days about the car being available. The manager at the time was very apologetic and asked what he could do to resolve the situation. I told him pure and simple find me a similar car In a similar price range. He informed me that he had many contacts at other dealerships and many resources that he could check. He took down my information and he specifically asked me to allow him time to find another car and resolve the situation. He finally told me that he would be checking in with me weekly with how his search was going. After 10 days passed I had not heard from the manager. At this time I decided I would call him and check on what was going on with the search. I was unable to reach him but left a voicemail on his phone asking to return my call. A week later I still had not heard from him so I called back again, same scenario no answer and voicemail on his phone. Two days later a sales associate called me and told me that the manager was looking but had found nothing. I asked to speak with him the manager and was informed that he could not talk to me at this time. Again a period of time passed and I had to call him back. this time I did not even get a return phone call just an email saying we are still looking. I allowed another 2 weeks to pass without contact and called the dealership asking for the manager. FINALLY, he picked up. He informed me that in the past two months he had not only found one other similar car that was not in the same price range. I could immediately tell that he had not been looking and was not planning on it. I spoke with the store general manager and she was able to find 3 cars within 10 minutes. I was able to find 11 in the same time frame. She had no further plan. This dealership can not be trusted and does not adhere to normal business practices. If you are considering buying a vehicle from this dealership STOP and run away. More
by Dnesmith
Employees Worked With
Greg Townsend
January 09, 2013
This is a very professional, educated and customer service oriented dealership. Very easy to work and negotiate with. The two people I worked closely with to secure a great luxury used car deal were service oriented dealership. Very easy to work and negotiate with. The two people I worked closely with to secure a great luxury used car deal were Joe Williams and Greg Townsend. There was no pressure, they were hugely informative and willing to go more than half-way when negotiating a few minor issues that came up on a third-party pre-purchase inspection of the car I ultimate bought from them. A true executive-class experience. After having worked with them through this purchase, I would have no hesitation what so ever recommending them to my friends and neighbors and hope to purchase my next car (hopefully a new Audi) from them. The best dealership experience I've had in years. BTW, Joe is a great Jazz aficionado, so if you love Jazz and you love cars and want a down to earth, straight-up, classy dealership experience he's your guy. More
by boband1
Employees Worked With
Joseph Williams
January 08, 2013
Audi North Atlanta provided a very good sales experience. We worked with Jong, Stephan and Dominic to purchase our Audi A4 CPO. We received a fair price and the sales staff continued to work with us despite We worked with Jong, Stephan and Dominic to purchase our Audi A4 CPO. We received a fair price and the sales staff continued to work with us despite our many questions and visits to the dealership. More
by dfwatlga
Employees Worked With
Dominic Dorn, Jong Kim
December 29, 2012
The experience that I had with this dealership was fantastic. I found the pre-owned vehicle that I was interested in on the website, and stopped by for a test drive. Stephan and Ren were great to wo fantastic. I found the pre-owned vehicle that I was interested in on the website, and stopped by for a test drive. Stephan and Ren were great to work with, and I know that as long as I am living in Atlanta, I will recommend this dealership to anyone that I know who is interested in purchasing an Audi. More
by pjf87
December 27, 2012
The customer service was excellent. I would like to give Michael Sandborn a special thank you for making my car purchase such a great experience. I would definitely recommend friends and family to come Audi Michael Sandborn a special thank you for making my car purchase such a great experience. I would definitely recommend friends and family to come Audi North Atlanta and especially Micheal Sandborn he know exactly what kind of care I wanted and made sure I completely satisfied with the car. More
by khalid.allbban
Employees Worked With
Michael Sandborn
December 18, 2012
Like most dealerships this time of year, Audi North Atlanta was very busy. Unlike other dealerships I visited, Audi North Atlanta was responsive and made sure someone was available to help me soon aft Atlanta was very busy. Unlike other dealerships I visited, Audi North Atlanta was responsive and made sure someone was available to help me soon after entering. I found my salespeople, Sandra Parks and Greg Savitt to both be very knowledgable and professional. The negotiation process was straightforward, and without a lot of the dramatics I've experienced at other dealerships. Greg was particularly thorough and great about encouraging me to contact him with any questions or concerns. Overall, I would recommend Greg, Sandra, and Audi North Atlanta. More
by josef.bittner
Employees Worked With
Greg Savitt, Sandra Parks
December 04, 2012
Went in to test drive an A4 and A6 as I had been eyeing both for several months. Experience was great. Worked with both Rod and Matt. They worked with me to give me a very, very, very good deal on a lease. both for several months. Experience was great. Worked with both Rod and Matt. They worked with me to give me a very, very, very good deal on a lease. Absolutely went out of their way to make sure I got what I wanted at a price I could afford. Great experience. Although this dealer is a 45 minute drive and further than other Audi dealers in my city, I'd drive past the others to get to this one. More
by mlanton
Employees Worked With
Matt Frier
