Audi North Atlanta

Service Dept. Not Honest I work at an independent collision repair shop. We needed to have the front camera recalibrated after replacing the front bumper cover on an Audi S7. I work at an independent collision repair shop. We needed to have the front camera recalibrated after replacing the front bumper cover on an Audi S7. The service advisor told me that it would cost about $600.00 to do that. We dropped it off and she called me and said that they needed to take the bumper cover off and the price went from $600.00 to over $1700.00. I told her that we would pick up the vehicle and take it somewhere else. After paying about $157.00 diagnostic charge to Audi North Atlanta, we took the vehicle to Jim Ellis Audi to reset the camera. The service advisor called me the same day and told me it was done. The bill was less than $400.00 and they did not need to remove the bumper cover. More

Can not even get appt to evaluate broken a/c for 7 days! I just tried to ask the service dept to do an evaluation on my college daughters 2008 A6 a/c that is blowing warm air. She just got home and is leavi I just tried to ask the service dept to do an evaluation on my college daughters 2008 A6 a/c that is blowing warm air. She just got home and is leaving for one week with car to Texas where she needs a/c. I explained our need for quick idea of what we needed to do to fix it. 6 months ago we put over $5000 in this car with this service department. Reasonable request for a one hour evaluation quotes at $149? I thought so honestly expected them to say "just bring it by and we can take a look". So , today is Wednesday May 10th. AND he offered me an appointment in 7 days -- on Tuesday May 16th. I expressed my shock and he said "Sorry we have a lot of recalls so we are really busy." But he was definitely not sorry. He could have cared less and seemed rather bored with my request and had no interest in trying to help me. I am positive you can get better customer service at any other Audi dealer. So disappointed at the cavalier attitude and complete lack of customer service. More

Fantastic cars, but service dept. could be better. For me 'Excellent Service' is not a measure of smiles, coffee, donuts, nice car loaners, water, comfortable chairs, or wi-fi access while you wait. For me 'Excellent Service' is not a measure of smiles, coffee, donuts, nice car loaners, water, comfortable chairs, or wi-fi access while you wait. For me 'Excellent Service' is when you show up, leave your car for a repair, and there is no reason for you to go back again, because they took full care of it. Unfortunately the approach they follow is: Let's apply this Audi Repair Guide and see if it fixes it - Return the car to the customer - If that did not work, let's repeat the process. I am too busy for this to be the approach. And if you do not come back right away, then you are in trouble because then it becomes a guarantee challenge. I felt even mistreated when I pointed out this was not right and was not willing to pay for a repair of something they did not fix right. They eventually came forward and fixed it, but the process was extremely stressful. Not a good customer service experience. In another situation, they scratched my car. Service department manager was so upset about me pointing it out that he did not even apologize. Hey! At the end I am the one that is walking away with a damaged car, and down the road, with a car that went through the body shop. Three issues here: 1. Why did that happen? 2. Why didnt the 'service consultant' checked the car and noticed that? (their inventory clearly showed the car had not damages when going in), and 3. Why did I have to feel like it was my fault? His comment, with me nearby, to a service consultant was a dismissive "if he says it happened here, we will fix it". With the car inventory on his hands! This is just one of multiple stories. I liked the sales people and I never had an issue under the original 'service management team' when I started working with this dealership many years ago. But lately, it is one thing or another that does not get taken care of properly. From silly things like giving me my car with the steering wheel and the inside door knobs dirty and greasy, to things not being taken care of properly. Do I need to change brands? With so many competing brands in the area.... why not? More

Terrible experience buying R8 From the beginning they were taking an extremely long time completing the sale, and wanted me to stay into the night for them to complete paperwork ev From the beginning they were taking an extremely long time completing the sale, and wanted me to stay into the night for them to complete paperwork even though I had prior arrangements. They tried to lie and say another person was buying the car if I didn't finish it immediately, whatever. Then they sold me a car advertised as having two keys, and only gave one. Then they sold me a warranty for the glass they assured I could cancel, which ended up being a warranty for the paint. Only problem? The car wasn't painted, it had vinyl wrap over it so they couldn't even physically apply the product for the warranty. Then I cancelled all warranties, and got confirmation from Marlon Hunt that all warranties were cancelled. However, they only cancelled two of the cheapest warranties. I called the warranty company around December, they confirmed that only two were cancelled. In addition, they confirmed they had paid the dealer but I didn't get the money back for one of the warranties until February. I asked the manager for a low 1.5K for the valet key, and some other issues that they did not describe properly in their inspection on a 100K~ total deal and he was completely unreasonable and unhelpful. By the way, do NOT trust their inspections. They didn't find something obviously, and then when I had gotten back home with the car I found out that their mechanics had left off the exhaust clamps from the exhaust! They had forgotten to just screw them back on, so that's another $200~ in parts and $500~ in labor to put them back on properly. Even their own employees dread them. The manager lied to my sales person saying that I would not purchase the car if they couldn't pick me up and drive me there to close before noon or something weird, so the sales numbers look good since I bought this on the 31st. I had no problem going myself, I just didn't have a ride until something like 2PM and was in no rush to close the deal. Everything could have been avoided had they had a competent management team that didn't consist of Neal Davis. I'm sure all the problems boil down to poor management to make a couple bucks, as the employees were probably forced to work in a toxic environment. All they had to do was do a proper inspection, and give me the second key they advertised, and maybe not sell a non-refundable 1K~ warranty for paint protection when they can't even apply it to the paint. Then they continued to be rude and unhelpful as well as straight up deceitful when cancelling warranties. Completely ignoring e-mails and calls to cancel warranties, I guess that's a method of customer retention? Make it physically impossible to cancel the products and ignore the contracts. Go with a better Audi dealership if you're purchasing an Audi R8 - it shouldn't be hard to find one. More

Do not internet purchase from them!!if you internet purchase if you internet purchase with Audi North Atlanta. You better reconsider. They misrepresented the car I purchased and will not make good on it. Specifi if you internet purchase with Audi North Atlanta. You better reconsider. They misrepresented the car I purchased and will not make good on it. Specifically the tire condition. Told tires were brand new. When car arrived they were 50%. They know they screwed me and just said sorry. Sorry doesn't replace $1200 in new tires. More

Best Dealership Recently I bought a new Audi A3 from Audi North Atlanta. The staffs in this dealership are extremely supportive. I was facing issue since being out of Recently I bought a new Audi A3 from Audi North Atlanta. The staffs in this dealership are extremely supportive. I was facing issue since being out of country, but the guys really made it smooth for me. The sales representative assisting me with the purchase is Tres. He was knowledgeable and really help me out with all my question till date. Appreciate your effort guys, specially Tres Russell. Thanks Ankit. More

Horrible customer service Scheduled to have a windshield replaced, not only did they forget to schedule me they forgot to order the windshield. Roy and his service manager neve Scheduled to have a windshield replaced, not only did they forget to schedule me they forgot to order the windshield. Roy and his service manager never apologized until I went to pick up my car to take it somewhere else to get the windshield replaced. Unfortunately for me they made me wait 15 minutes until telling me my car was taken apart and I couldn't take it back. I had a similar experience when I bought new tires here as well. Audi of North Atlanta reinforces all stereotypes about car dealerships....... More

Find you car elsewhere and keep your peace of mind This was truly the worst car buying experience that I have ever been through. We were looking for a very particular certified pre-owned Audi A8, and u This was truly the worst car buying experience that I have ever been through. We were looking for a very particular certified pre-owned Audi A8, and unfortunately the exact car with the right colors and packages that we wanted ended up being at Audi North Atlanta. We are happy with our car, but we expected a better experience from one of the premier luxury brands and premier dealerships in the area. My suggestion to you is to take your business and peace of mind elsewhere. From filing paperwork properly to keeping basic contact with us, this dealership dragged their feet once we agreed to the sale. We agreed to the sale on 6/9 and were only able to pick up our vehicle on 6/27, almost 3 WEEKS later. The majority of that delay was due to having to redo the contract 3 times due to clerical errors and forgotten paperwork by the finance office at Audi North Atlanta. Even worse was the condescending and overly aggressive tone of the dealership’s general manager, Billy Bearden, who oversaw this sale. Never have I been more infuriated than when he called to speak with my son instead of me because he and his finance associate “had a difficulty understanding (my) accent;” in over 30 years working as a physician my ability to communicate with patients and hospital staff has never been an issue. I can only believe that this was another low tactic of the Audi North Atlanta sales team to avoid direct contact with me and my frustrations. Outside of rudeness, carelessness was the norm at this dealership. We came to know from our salesperson that paperwork that was painstakingly notarized and Fedexed as soon as we received them was returned to the dealership only to sit unopened in the finance office until we would call to ask for status updates. Even though the dealership continued to make errors in my paperwork, every call I made to try and verify the contents of the documents was meet with incredulity. I was told by the GM that I was making unrealistic demands when we requested a scanned proof of the sales contract to review for errors before the third and final version was mailed out. While our salesperson, Maurice, was truly helpful, always available to us, and always genuine with us, the poor management structure above him failed all parties miserably. Only after dozens of frustrated calls and days of delay did the finance manager and other members of the dealership begin to sort out the issues. To add insult to injury, when the vehicle was finally delivered the car’s interior console was still dirty and there was a faulty piece of equipment that had to be replaced at another dealership. It was almost comical when the $300+ Audi Advanced Keys were handed over in a tiny brown envelope; go to any other Audi dealership and the keys, even for used cars, are presented in a gift box as if it were fine jewelry. This is the quality of service and care that I received at Audi North Atlanta when purchasing the flagship Audi sedan, a vehicle and ownership experience valued at over $100K. I truly do enjoy my vehicle, but I will never be able to wash the bad taste of this purchasing experience out of my mouth. The excitement of owning the exact Audi that I wanted after searching for months was ruined by Audi North Atlanta. If you want to have a hassle-free sales experience with attentive, respectful, and genuine salespeople I would suggest visiting any of the other Atlanta-area Audi dealerships. More

Very Bad Experience On a Tuesday, I found two cars that met my specs, so I drove up to test drive both of the - so far so good. On Wednesday, I communicated which one On a Tuesday, I found two cars that met my specs, so I drove up to test drive both of the - so far so good. On Wednesday, I communicated which one I was interested in, completed their online paperwork for Pre-Approval and made an appointment for that evening to drive up and close the deal. Upon arriving, we reviewed the Car-Fax for the car. It was listed online as a "one-owner", and verbally communicated as such the day before during test drive. The Car-Fax showed 5 OWNERS! I realize that car-fax isn't always accurate on these things, so we went through the detailed information. Best case scenario, it had 3 owners - but was listed as 1. I was very uneasy with this deal and held off to sleep on it and do some more research. On Friday after a few phone conversations to discuss the car in more details and settling in on a price that I was comfortable with, I emailed an offer. Saturday morning, I received a call that the dealership agreed to meet the offer halfway, which I accepted. I gave my CC# as a deposit at their request and made an appointment for 1:00 to close the deal. I received a call just before leaving for the dealership that another buyer put a deposit on the same car from out of state and that they could not honor the agreement we made earlier that day. I conveyed my disappointment and walked the sales manager through my history with this car over the course of the week to no avail. They would not sell me this car unless the out of state buyer passed during their appt later that afternoon. I decided to go ahead and make my original appointment @ 1:00 PM to discuss in person since I was confused and candidly shocked that they wouldn't sell me the car after all of what happened over the course of the past 4 days. Long story short, I was there with check in hand as per our agreement earlier that morning, but they would not sell me the car. I am only assuming, but I'm sure they accepted a higher offer and took the risk that they would close that deal since they took two deposits on the same car. Waste of precious time and in my opinion Audi North Atlanta treated me unethically and objectively doesn't make good business decisions. Listing the car with incorrect specs/# of drivers, making agreements and backing out, and treating a local customer worse than an out of state one. I followed through on all of my commitments and acted in good faith - they did not and that is why a deal fell through with them. Side Note - this review requires listing the name of who I worked with. Matt and Maurice are the only name listed that I worked with and they treated me with respect. A gentleman that is not listed whose name escapes me called me to tell me they couldn't follow through on the deal, and who I also spoke with in person when I arrived on that Saturday to discuss in person. I believe his title was General Sales Manager and got the sense that he oversaw the sales operation and that is why he broke the bad news to me both times. Not surprising his name and picture are not listed. My experience with Matt and Maurice was good and had rational explanations during some of the bumpy parts of the process. The other gentleman essentially told me that it was best for the dealership to prioritize to the out of state driver and put the blame back on me because I had an opportunity earlier in the week to buy the car but didn't. He acknowledged that they listed the car incorrectly as one owner and that it was understandable that I would need more time to consider the purchase - but his position did not change even though I was there in person to buy the car based on our agreement earlier that morning. The end result of my experience with this dealership was bad to say the least which is the reason for this review, but Maurice and Matt both did their job of providing good sales service. At the end of the day the business made bad decisions all along the way in my opinion, most of which were out of Maurice or Matt's hands. More

Untrustworthy Made the deal over the phone, was told the Certified Allroad was in "GREAT SHAPE!" Did all the paperwork via mail, and then drove 5 hours to pick this Made the deal over the phone, was told the Certified Allroad was in "GREAT SHAPE!" Did all the paperwork via mail, and then drove 5 hours to pick this car up only to find it had been keyed badly on almost every panel of the car as well as other damage around the car. We backed out of the deal. Before making this deal we asked two times if there was any body damage big or small,.....they said NO. It was a 10 hour drive round trip and they never even offered to pay for our gas or take us to lunch. They could care less that we got suckered by the sales person on this car. Joe Williams (Our Sales Person) was unable to be there when we got there, we was past on to 3 other people. Joe has yet to call us and apologize after finding out we were very unhappy. I worked for a Toyota Dealer for 8 years,......this would have never happened there! More