Audi North Atlanta

THE WORST EXPERIENCE EVER My daughter found the exact used car she wanted at this dealership, so we drove 2 hours to look at the vehicle. After 4 hours (which should have taken My daughter found the exact used car she wanted at this dealership, so we drove 2 hours to look at the vehicle. After 4 hours (which should have taken 2 hours) we agreed on a price. We were to come back 2 days later with our trade in vehicle. Upon arrival, we were treated as if we were a burden to them instead of a customer. Nobody was interested in helping us, nor were they apologetic when it took half an hour for a salesperson to speak to us (or even recognize we were there). Not only were the salespeople extremely unprofessional in their manners, management was just as atrocious. The employees were not held accountable for anything because of the horrible attitude given off by management. It ended up taking us a total of 12 hours to complete the sale of the car due to the lack of communication between employees. After this unnecessary 12 hour experience, we drove off with our new vehicle only to find out that our new car was infested with ants, had no floor mats, and had not been detailed inside as we were promised. All of this was overlooked because the detail team did not bother to do the work they are suppose to. We contacted the dealership to inform them of the problems, and the manager on the phone directly lied and said they had never had a problem like that and for us to go to Target and "fix it". We returned to the dealership and demanded they kill the ants and clean the car. We were once again treated horribly as if this was all our fault and they had no knowledge of anything they had done wrong. I would never do business with this dealership again and warn anyone who is looking into purchasing an Audi to use the Audi Atlanta dealership in Chamblee or Audi South Atlanta in Union City instead. Both of these dealerships were awesome to deal with and they followed up with us about current vehicle stock. More

100% Customer Focused Paula is a pioneer in the car industry! I would say she is somewhat of an anomaly in that her passion for her customers is unparalleled. She goes Paula is a pioneer in the car industry! I would say she is somewhat of an anomaly in that her passion for her customers is unparalleled. She goes head on into the fire with any and every customer concern. She operates her dealership with integrity and full financial transparency. Paula believes in doing the right thing by her employees, and customers alike. If you are looking for a lifetime of customer service, well after the sale, then Audi North Atlanta is your best choice. More

Gross Negligence at Audi North Atlanta How Audi North Atlanta (Also known as As ur Automotive or better known around Atlanta as Nalley) and their grossly negligent service department came w How Audi North Atlanta (Also known as As ur Automotive or better known around Atlanta as Nalley) and their grossly negligent service department came within a mile from causing serious- or worse- injury to my family. My wife and two 12 year old girls drive from Atlanta to Oklahoma City for a horse show. 16 hours of driving. The week before the trip, North Atlanta provided a mileage service and then changed the brakes and tires. Generally, you should feel very good about this before a long trip. So, as my wife pulls off the interstate around 1030pm in OKC she brakes and the car violently lurches to one side. Loud noise and scares the xxxx out of them. I am away on business and expecting a call around this time telling me they made it. Instead I have three people in tears. You could hear the fear, the shaking, the terror in my wife’s voice as she described what happened. This is not the start to what is supposed to be a 12 day period that is “the best days” of my wife and daughters year. They love nothing more than to be doing what they are about to be doing. A couple of hours later they have made the drops at the horse show and managed to get to the hotel. After no sleep they awake with the issue of figuring out a loaner car in a city they don’t know and what the xxxx just happened to their car. What a great way to start the week. The OKC Audi folks look at the car and per the written up report “stated that the brake calipers came loose and that was why the car lurched violently and was making awful sounds”. How does this happen? There are three things that cannot be screwed up- brakes, tires, and steering- and somehow our brakes just got completely screwed up. We called Audi North Atlanta and after speaking with them they agreed- in no the most forthright manner- to pick up the charges for the work that needs to be done. We also reminded them that they should pick up the work that was recently done given the issues it has caused us. At this point we are not pleased and want Audi North Atlanta to do something to make us happy. Not only does my wife own a Q7 but I own an A6. We have spent a lot of money at this dealer the past five or so years including all of our services. We have been told this issue was serious but “we still had 75% of our brakes”. Are you bleeping kidding me. One mile. One mile earlier and they would have been going miles an hour. If they needed to brake hard lord only knows what would have happened, but two mechanics have told us that my wife would have had a near impossible time controlling the car and it likely would have rolled. Quite frankly 75% brakes don’t do much when/if the wheels are not on the ground. The other viewpoint was that the car would have lurched into another lane of traffic and that likely would not go well either. OKC Audi is repairing the car and after having it for four days we get a call saying that the suspension is also damaged. Ok, so the mindset on our end is what will they find next? What else is damaged? Then we are told by Audi North Atlanta that the suspension was never damaged that OKC Audi was trying to over repair the vehicle since they are charging North Atlanta for the service. Seriously? What does that do for our confidence? Why are we pawns in this game of one dealer making money off another and especially after all we have been through. With regards to the suspension issue, we are also told by both North Atlanta and OKC that neither respond to phone calls nor emails. Again, we suffer from the lack of communication when we should be the ones that- especially- North Atlanta should be bending over backwards for. Their negligence could have very easily killed my family. Fast forward to what we are now dealing with. My wife is terrified to drive this car and neither of the kids want to get in it again. Ever. Audi has- thankfully- provided us with a Q7 to get back home and will tow her car home. Great, but I don’t think they get that she if terrified to drive that car again. Ever. Audi told us let’s get the car back here (Atlanta) and go from there. Fine. Of course, we are now four texts and a message in and have heard not a single peep from them. I have dealt with companies that have disappointed me before. Never with one that damm near killed my family and never one that has so poorly handled the aftermath of an issue. I have heard that “these things happen” and that we still had “75% braking power” and that the OKC mechanic was “over repairing the car”. Cavalier attitude and, again, now totally unresponsive. Given that Audi North Atlanta is Asbury Automotive (AKA Nalley), you would think they would understand the statistic about how many people you tell when things go bad and set things right. Keep this in mind when looking at any of the Nalley dealerships with any of the various brands. More

Damaged my late husband’s car My husband died six weeks ago. Untruthful about repairs that should have before warranty expired. Damaged the exterior of the car and lied about it. My husband died six weeks ago. Untruthful about repairs that should have before warranty expired. Damaged the exterior of the car and lied about it. More

Horrible Service Experience On Wednesday May 22nd 2019, I took my Audi A6 in for a normal service and to get a new rear tire. I left the car Wednesday and came to pick to it up o On Wednesday May 22nd 2019, I took my Audi A6 in for a normal service and to get a new rear tire. I left the car Wednesday and came to pick to it up on Monday, when I got my vehicle inspection report it had NOTHING listed on it about a water pump leaking problem, so I approved the service that I needed and sent the information back to the service department. When I drove my car off the lot I immediately saw a “check engine” light come on. So on Memorial Day I had to return my car to the shop for service, again. I then waited an entire day to hear from the service department, they text me not call, to say that I needed to pay for a water pump replacement because it was on such bad shape that I shouldn’t drive it. My problem is how can my water pump erupt and leak on my cars wires etc without this being seen in my initial inspection? Also it is completely unfair for me to pay for something that was never a problem before I took my car in for service, which means something they did at the service department caused this issue. Also, the service manager Joey was completely unprofessional in helping me during this issue his department caused. I was threatened by him that he would tell the police I had the loaner and falsely report the car stolen when I signed an agreement to have the loaner until my car was ready for pickup. This is still an unresolved issue well over a month after it happened. More

Sandra is Awesome!!!! Did not get to visit the dealer specifically but worked with Sandra on finding a Jeep. She was absolutely amazing. Worked really hard to try and find Did not get to visit the dealer specifically but worked with Sandra on finding a Jeep. She was absolutely amazing. Worked really hard to try and find my perfect jeep. Was very professional and responsive. Very kind. Would highly recommend speaking and working with her on any of your car needs. More

After two inquiries no one called me back. I contacted the dealership to get a quote on buying a specific A6 Audi in inventory. The scheduler (Tiffani) emailed me promptly and said Sargis woul I contacted the dealership to get a quote on buying a specific A6 Audi in inventory. The scheduler (Tiffani) emailed me promptly and said Sargis would contact me. Never heard from Sargis. Tiffani followed up and asked if I had been contacted. I said no, she said she would have him contact me. never heard from him. bought from another dealership in the best buying experience I have ever experienced. Gerald Jones Audi Augusta. May be worth you Atlanta buyers driving to Augusta. More

Maurice Davis has exemplary customer service This young man us extremely polished and a consummate professional. I would recommend him as a sales car expert. He is truthful and trustworthy. I wou This young man us extremely polished and a consummate professional. I would recommend him as a sales car expert. He is truthful and trustworthy. I would definitely use him. More

Worked extremely hard to find the Q7 we were looking for When an Audi Q7 on the lot with the options we wanted had been recently sold, Moses led a non-stop effort to find a similar vehicle for us. He went to When an Audi Q7 on the lot with the options we wanted had been recently sold, Moses led a non-stop effort to find a similar vehicle for us. He went to great lengths to find us a Q7 that had only the additional options that we wanted to buy. He also stayed in touch with us to discuss progress and options along the way. In addition to make the effort to find this car, he also offered the vehicle at a very low price. I really appreciate the effort Moses went to for me and my wife to find us the Audi Q7 that she wanted. More