Audi North Atlanta

Horrible customer service Scheduled to have a windshield replaced, not only did they forget to schedule me they forgot to order the windshield. Roy and his service manager neve Scheduled to have a windshield replaced, not only did they forget to schedule me they forgot to order the windshield. Roy and his service manager never apologized until I went to pick up my car to take it somewhere else to get the windshield replaced. Unfortunately for me they made me wait 15 minutes until telling me my car was taken apart and I couldn't take it back. I had a similar experience when I bought new tires here as well. Audi of North Atlanta reinforces all stereotypes about car dealerships....... More

Find you car elsewhere and keep your peace of mind This was truly the worst car buying experience that I have ever been through. We were looking for a very particular certified pre-owned Audi A8, and u This was truly the worst car buying experience that I have ever been through. We were looking for a very particular certified pre-owned Audi A8, and unfortunately the exact car with the right colors and packages that we wanted ended up being at Audi North Atlanta. We are happy with our car, but we expected a better experience from one of the premier luxury brands and premier dealerships in the area. My suggestion to you is to take your business and peace of mind elsewhere. From filing paperwork properly to keeping basic contact with us, this dealership dragged their feet once we agreed to the sale. We agreed to the sale on 6/9 and were only able to pick up our vehicle on 6/27, almost 3 WEEKS later. The majority of that delay was due to having to redo the contract 3 times due to clerical errors and forgotten paperwork by the finance office at Audi North Atlanta. Even worse was the condescending and overly aggressive tone of the dealership’s general manager, Billy Bearden, who oversaw this sale. Never have I been more infuriated than when he called to speak with my son instead of me because he and his finance associate “had a difficulty understanding (my) accent;” in over 30 years working as a physician my ability to communicate with patients and hospital staff has never been an issue. I can only believe that this was another low tactic of the Audi North Atlanta sales team to avoid direct contact with me and my frustrations. Outside of rudeness, carelessness was the norm at this dealership. We came to know from our salesperson that paperwork that was painstakingly notarized and Fedexed as soon as we received them was returned to the dealership only to sit unopened in the finance office until we would call to ask for status updates. Even though the dealership continued to make errors in my paperwork, every call I made to try and verify the contents of the documents was meet with incredulity. I was told by the GM that I was making unrealistic demands when we requested a scanned proof of the sales contract to review for errors before the third and final version was mailed out. While our salesperson, Maurice, was truly helpful, always available to us, and always genuine with us, the poor management structure above him failed all parties miserably. Only after dozens of frustrated calls and days of delay did the finance manager and other members of the dealership begin to sort out the issues. To add insult to injury, when the vehicle was finally delivered the car’s interior console was still dirty and there was a faulty piece of equipment that had to be replaced at another dealership. It was almost comical when the $300+ Audi Advanced Keys were handed over in a tiny brown envelope; go to any other Audi dealership and the keys, even for used cars, are presented in a gift box as if it were fine jewelry. This is the quality of service and care that I received at Audi North Atlanta when purchasing the flagship Audi sedan, a vehicle and ownership experience valued at over $100K. I truly do enjoy my vehicle, but I will never be able to wash the bad taste of this purchasing experience out of my mouth. The excitement of owning the exact Audi that I wanted after searching for months was ruined by Audi North Atlanta. If you want to have a hassle-free sales experience with attentive, respectful, and genuine salespeople I would suggest visiting any of the other Atlanta-area Audi dealerships. More

Very Bad Experience On a Tuesday, I found two cars that met my specs, so I drove up to test drive both of the - so far so good. On Wednesday, I communicated which one On a Tuesday, I found two cars that met my specs, so I drove up to test drive both of the - so far so good. On Wednesday, I communicated which one I was interested in, completed their online paperwork for Pre-Approval and made an appointment for that evening to drive up and close the deal. Upon arriving, we reviewed the Car-Fax for the car. It was listed online as a "one-owner", and verbally communicated as such the day before during test drive. The Car-Fax showed 5 OWNERS! I realize that car-fax isn't always accurate on these things, so we went through the detailed information. Best case scenario, it had 3 owners - but was listed as 1. I was very uneasy with this deal and held off to sleep on it and do some more research. On Friday after a few phone conversations to discuss the car in more details and settling in on a price that I was comfortable with, I emailed an offer. Saturday morning, I received a call that the dealership agreed to meet the offer halfway, which I accepted. I gave my CC# as a deposit at their request and made an appointment for 1:00 to close the deal. I received a call just before leaving for the dealership that another buyer put a deposit on the same car from out of state and that they could not honor the agreement we made earlier that day. I conveyed my disappointment and walked the sales manager through my history with this car over the course of the week to no avail. They would not sell me this car unless the out of state buyer passed during their appt later that afternoon. I decided to go ahead and make my original appointment @ 1:00 PM to discuss in person since I was confused and candidly shocked that they wouldn't sell me the car after all of what happened over the course of the past 4 days. Long story short, I was there with check in hand as per our agreement earlier that morning, but they would not sell me the car. I am only assuming, but I'm sure they accepted a higher offer and took the risk that they would close that deal since they took two deposits on the same car. Waste of precious time and in my opinion Audi North Atlanta treated me unethically and objectively doesn't make good business decisions. Listing the car with incorrect specs/# of drivers, making agreements and backing out, and treating a local customer worse than an out of state one. I followed through on all of my commitments and acted in good faith - they did not and that is why a deal fell through with them. Side Note - this review requires listing the name of who I worked with. Matt and Maurice are the only name listed that I worked with and they treated me with respect. A gentleman that is not listed whose name escapes me called me to tell me they couldn't follow through on the deal, and who I also spoke with in person when I arrived on that Saturday to discuss in person. I believe his title was General Sales Manager and got the sense that he oversaw the sales operation and that is why he broke the bad news to me both times. Not surprising his name and picture are not listed. My experience with Matt and Maurice was good and had rational explanations during some of the bumpy parts of the process. The other gentleman essentially told me that it was best for the dealership to prioritize to the out of state driver and put the blame back on me because I had an opportunity earlier in the week to buy the car but didn't. He acknowledged that they listed the car incorrectly as one owner and that it was understandable that I would need more time to consider the purchase - but his position did not change even though I was there in person to buy the car based on our agreement earlier that morning. The end result of my experience with this dealership was bad to say the least which is the reason for this review, but Maurice and Matt both did their job of providing good sales service. At the end of the day the business made bad decisions all along the way in my opinion, most of which were out of Maurice or Matt's hands. More

Untrustworthy Made the deal over the phone, was told the Certified Allroad was in "GREAT SHAPE!" Did all the paperwork via mail, and then drove 5 hours to pick this Made the deal over the phone, was told the Certified Allroad was in "GREAT SHAPE!" Did all the paperwork via mail, and then drove 5 hours to pick this car up only to find it had been keyed badly on almost every panel of the car as well as other damage around the car. We backed out of the deal. Before making this deal we asked two times if there was any body damage big or small,.....they said NO. It was a 10 hour drive round trip and they never even offered to pay for our gas or take us to lunch. They could care less that we got suckered by the sales person on this car. Joe Williams (Our Sales Person) was unable to be there when we got there, we was past on to 3 other people. Joe has yet to call us and apologize after finding out we were very unhappy. I worked for a Toyota Dealer for 8 years,......this would have never happened there! More

Awesome customer service Mr. LeRoy Slater was an awesome help in the purchase of my Audi. Just an enjoyable time and great experience! Wow moment and time here Mr. LeRoy Slater was an awesome help in the purchase of my Audi. Just an enjoyable time and great experience! Wow moment and time here More

Excellent Sales Experience Steve helped me find the specific pre-owned Audi that I was looking for. He spent hours assisting me and walking me through the process. It was a grea Steve helped me find the specific pre-owned Audi that I was looking for. He spent hours assisting me and walking me through the process. It was a great experience. More

Pleasant Experience, Met our Needs We used the Consumer Reports car auto search and located a used 2009 Honda Accord Sedan at Audi North Atlanta. We called to set up a time to see the We used the Consumer Reports car auto search and located a used 2009 Honda Accord Sedan at Audi North Atlanta. We called to set up a time to see the car, test drove it, and bought it the same day. They gave us the time we needed to make our decision, including repeated looks at the car and private discussions and internet searches. We felt very comfortable and were pleased to give them our business. More

Service needs oversight Brought my A3 cabriolet in for 5,000 mile service. Requested a headlight adjustment, wheel balance, and repair of ignition which was acting up. Upon a Brought my A3 cabriolet in for 5,000 mile service. Requested a headlight adjustment, wheel balance, and repair of ignition which was acting up. Upon arrival, I asked for a loaner as promised when I made the appointment. First answer was they didn't provide them for a 5K service. I was ready to leave when they found they could provide a loaner. They repaired the ignition (failed a week later), but could not adjust the headlights. The invoice indicated the wheel balancing was not done. The inspection sheet was blank, but maybe they were too busy to check off. A week later, the low tire inflation light appears as all four tires were 10 plus pounds below specification. I now wonder what the inspection covered. I won't drive 100 miles round trip for sloppy service. More

Great experience in purchasing my Audi Q5 Ron Collins made my experience in purchasing my car a delightful one! He was professional, friendly and very informative! I would definitely recommend Ron Collins made my experience in purchasing my car a delightful one! He was professional, friendly and very informative! I would definitely recommend Ron & the Audi dealership when looking for a new car! More

Poor Service and Non-responsive to Customer Needs I have reached out to the management at this deanship multiple times without any return emails or calls. I have filled out extremely truthful reviews I have reached out to the management at this deanship multiple times without any return emails or calls. I have filled out extremely truthful reviews about the service departments willingness to serve the customer and to my surprise, they haven't made a single attempt to resolve the issues. I have sent Audi North America, and the dealership management emails weeks ago and they seem to ignore me as a customer. Considering we purchased $160K in vehicles from them, I am shocked to say the least. So the moral of this review, do your homework, and select a better deanship, and brand that focus' on repeat business and customer satisfaction. More