Audi North Atlanta

Repeat Customer I have bought multiple vehicles and keep coming back. They look for what I want and call me when they find it! I also love their service department. I have bought multiple vehicles and keep coming back. They look for what I want and call me when they find it! I also love their service department. More

They dont look out for the customer we had brought our Audi in for service which they offered a loaner car, we dropped off the loaner and picked up our car that same day when the work w we had brought our Audi in for service which they offered a loaner car, we dropped off the loaner and picked up our car that same day when the work was done. a hour later we got a call from the service department stating that the front headlight was damaged and will be charging us $1500. I believe the person moving the car must of hit something and then blamed us. We had purchased the maintenance plan which was the only reason why we went back, but never again used the loaner care program. Once the maintenance program is over we will never use this dealership again. We also called up complaining about the brakes squeaking, there explanation was that it was normal. Ive never heard a Audi squeak before? Not happy with this dealership at all. the only thing was our maintenance support advocate was always nice and helpful. More

Don't trust this dealership at all I bought a 2013 Audi Certified A5 convertible in May of 2016. Within one week the inner liner of the convertible top started sagging and I noticed s I bought a 2013 Audi Certified A5 convertible in May of 2016. Within one week the inner liner of the convertible top started sagging and I noticed straps hanging out when I closed the top. I took the car to my local dealership in Greenville, SC to only hear the words, "this car should have never passed the certification process" After several frustrating phone calls involving the service department and the sales manager the Audi North Atlanta dealership agreed to replace the top and did so on July 16, 2016. On August 31 2016 (pictured proof) the top started coming apart by the back window. The Greenville service department slid the material so that it didn't gap open. I thought that was all it needed. In May of 2017 the gap came back, but due to a busy schedule I couldn't get it into the Greenville Service department until August. Come to find out the inner line was gaping open because of improper installation. Now I have to pay for the top to be fixed when the cause was because of improper installation by this dealership. Do not trust their Audi Certified vehicles. Do not trust this dealership to do the right thing and definitely do not trust this dealership with fixing their own mistakes. More

Service Dept. Not Honest I work at an independent collision repair shop. We needed to have the front camera recalibrated after replacing the front bumper cover on an Audi S7. I work at an independent collision repair shop. We needed to have the front camera recalibrated after replacing the front bumper cover on an Audi S7. The service advisor told me that it would cost about $600.00 to do that. We dropped it off and she called me and said that they needed to take the bumper cover off and the price went from $600.00 to over $1700.00. I told her that we would pick up the vehicle and take it somewhere else. After paying about $157.00 diagnostic charge to Audi North Atlanta, we took the vehicle to Jim Ellis Audi to reset the camera. The service advisor called me the same day and told me it was done. The bill was less than $400.00 and they did not need to remove the bumper cover. More

Can not even get appt to evaluate broken a/c for 7 days! I just tried to ask the service dept to do an evaluation on my college daughters 2008 A6 a/c that is blowing warm air. She just got home and is leavi I just tried to ask the service dept to do an evaluation on my college daughters 2008 A6 a/c that is blowing warm air. She just got home and is leaving for one week with car to Texas where she needs a/c. I explained our need for quick idea of what we needed to do to fix it. 6 months ago we put over $5000 in this car with this service department. Reasonable request for a one hour evaluation quotes at $149? I thought so honestly expected them to say "just bring it by and we can take a look". So , today is Wednesday May 10th. AND he offered me an appointment in 7 days -- on Tuesday May 16th. I expressed my shock and he said "Sorry we have a lot of recalls so we are really busy." But he was definitely not sorry. He could have cared less and seemed rather bored with my request and had no interest in trying to help me. I am positive you can get better customer service at any other Audi dealer. So disappointed at the cavalier attitude and complete lack of customer service. More

Fantastic cars, but service dept. could be better. For me 'Excellent Service' is not a measure of smiles, coffee, donuts, nice car loaners, water, comfortable chairs, or wi-fi access while you wait. For me 'Excellent Service' is not a measure of smiles, coffee, donuts, nice car loaners, water, comfortable chairs, or wi-fi access while you wait. For me 'Excellent Service' is when you show up, leave your car for a repair, and there is no reason for you to go back again, because they took full care of it. Unfortunately the approach they follow is: Let's apply this Audi Repair Guide and see if it fixes it - Return the car to the customer - If that did not work, let's repeat the process. I am too busy for this to be the approach. And if you do not come back right away, then you are in trouble because then it becomes a guarantee challenge. I felt even mistreated when I pointed out this was not right and was not willing to pay for a repair of something they did not fix right. They eventually came forward and fixed it, but the process was extremely stressful. Not a good customer service experience. In another situation, they scratched my car. Service department manager was so upset about me pointing it out that he did not even apologize. Hey! At the end I am the one that is walking away with a damaged car, and down the road, with a car that went through the body shop. Three issues here: 1. Why did that happen? 2. Why didnt the 'service consultant' checked the car and noticed that? (their inventory clearly showed the car had not damages when going in), and 3. Why did I have to feel like it was my fault? His comment, with me nearby, to a service consultant was a dismissive "if he says it happened here, we will fix it". With the car inventory on his hands! This is just one of multiple stories. I liked the sales people and I never had an issue under the original 'service management team' when I started working with this dealership many years ago. But lately, it is one thing or another that does not get taken care of properly. From silly things like giving me my car with the steering wheel and the inside door knobs dirty and greasy, to things not being taken care of properly. Do I need to change brands? With so many competing brands in the area.... why not? More

Terrible experience buying R8 From the beginning they were taking an extremely long time completing the sale, and wanted me to stay into the night for them to complete paperwork ev From the beginning they were taking an extremely long time completing the sale, and wanted me to stay into the night for them to complete paperwork even though I had prior arrangements. They tried to lie and say another person was buying the car if I didn't finish it immediately, whatever. Then they sold me a car advertised as having two keys, and only gave one. Then they sold me a warranty for the glass they assured I could cancel, which ended up being a warranty for the paint. Only problem? The car wasn't painted, it had vinyl wrap over it so they couldn't even physically apply the product for the warranty. Then I cancelled all warranties, and got confirmation from Marlon Hunt that all warranties were cancelled. However, they only cancelled two of the cheapest warranties. I called the warranty company around December, they confirmed that only two were cancelled. In addition, they confirmed they had paid the dealer but I didn't get the money back for one of the warranties until February. I asked the manager for a low 1.5K for the valet key, and some other issues that they did not describe properly in their inspection on a 100K~ total deal and he was completely unreasonable and unhelpful. By the way, do NOT trust their inspections. They didn't find something obviously, and then when I had gotten back home with the car I found out that their mechanics had left off the exhaust clamps from the exhaust! They had forgotten to just screw them back on, so that's another $200~ in parts and $500~ in labor to put them back on properly. Even their own employees dread them. The manager lied to my sales person saying that I would not purchase the car if they couldn't pick me up and drive me there to close before noon or something weird, so the sales numbers look good since I bought this on the 31st. I had no problem going myself, I just didn't have a ride until something like 2PM and was in no rush to close the deal. Everything could have been avoided had they had a competent management team that didn't consist of Neal Davis. I'm sure all the problems boil down to poor management to make a couple bucks, as the employees were probably forced to work in a toxic environment. All they had to do was do a proper inspection, and give me the second key they advertised, and maybe not sell a non-refundable 1K~ warranty for paint protection when they can't even apply it to the paint. Then they continued to be rude and unhelpful as well as straight up deceitful when cancelling warranties. Completely ignoring e-mails and calls to cancel warranties, I guess that's a method of customer retention? Make it physically impossible to cancel the products and ignore the contracts. Go with a better Audi dealership if you're purchasing an Audi R8 - it shouldn't be hard to find one. More

Do not internet purchase from them!!if you internet purchase if you internet purchase with Audi North Atlanta. You better reconsider. They misrepresented the car I purchased and will not make good on it. Specifi if you internet purchase with Audi North Atlanta. You better reconsider. They misrepresented the car I purchased and will not make good on it. Specifically the tire condition. Told tires were brand new. When car arrived they were 50%. They know they screwed me and just said sorry. Sorry doesn't replace $1200 in new tires. More

Best Dealership Recently I bought a new Audi A3 from Audi North Atlanta. The staffs in this dealership are extremely supportive. I was facing issue since being out of Recently I bought a new Audi A3 from Audi North Atlanta. The staffs in this dealership are extremely supportive. I was facing issue since being out of country, but the guys really made it smooth for me. The sales representative assisting me with the purchase is Tres. He was knowledgeable and really help me out with all my question till date. Appreciate your effort guys, specially Tres Russell. Thanks Ankit. More

Horrible customer service Scheduled to have a windshield replaced, not only did they forget to schedule me they forgot to order the windshield. Roy and his service manager neve Scheduled to have a windshield replaced, not only did they forget to schedule me they forgot to order the windshield. Roy and his service manager never apologized until I went to pick up my car to take it somewhere else to get the windshield replaced. Unfortunately for me they made me wait 15 minutes until telling me my car was taken apart and I couldn't take it back. I had a similar experience when I bought new tires here as well. Audi of North Atlanta reinforces all stereotypes about car dealerships....... More