Audi North Atlanta

We found a good price on a nice used SUV at Audi North Atlanta. The negotiation and purchase was very easy. Everything was smooth. They treated me and my family with courtesy and friendliness. The car Atlanta. The negotiation and purchase was very easy. Everything was smooth. They treated me and my family with courtesy and friendliness. The car we bought (from out of state) exceeded our expectations. We could not have been happier. More

Jon knows everything there is to know about the vehicles. Easy, low pressure purchase. Mike Hecht is the world's greatest finance guy. Great experience! Easy, low pressure purchase. Mike Hecht is the world's greatest finance guy. Great experience! More

Jon Bush was incredibly accommodating and worked hard to try and get me the best deal the dealership would allow. I always felt as though he was on my side and he was able to answer every question I had. Pr try and get me the best deal the dealership would allow. I always felt as though he was on my side and he was able to answer every question I had. Professional courtesy and kindness are among his top values. Thank you for a great experience and a great car Jon! Brian Hamel More

Great experience.. John Bush was super low key and patient and after the sale gave me an enormous amount of time showing me all the features of my new car.. Totally will recommend to friends and famil patient and after the sale gave me an enormous amount of time showing me all the features of my new car.. Totally will recommend to friends and family More

Jon Bush and the Audi North Team were a pleasure to work with. Debbie the GM and Don the Finance Representative also did a great job with a no nonsense approach. Jon was very knowledgeable on all features with. Debbie the GM and Don the Finance Representative also did a great job with a no nonsense approach. Jon was very knowledgeable on all features of the Q5 we purchased while representing the Audi brand very well. We will definitely recommend this Audi dealer to friends as the buying experience was very straight forward and we look forward to continuing the experience with future service visits. More

I had an incredible experience purchasing a pre-owned Q5 from this group of professionals yesterday!! I worked most closely with John Bush who was AMAZING. What a great "consultant". He was far more than from this group of professionals yesterday!! I worked most closely with John Bush who was AMAZING. What a great "consultant". He was far more than a sales person; highly knowledgable, patient and accommodating. As a single woman, the process can be a bit intimidating but, I felt like I was with family throughout the experience. Everyone was so genuine and clearly had the customers best interests in mind. I met people in the service department, managers and other team members. Although it was very busy, they took the time to make me feel special. I am confident that I received a fair price on my vehicle, and they showed me documentation from VAuto to back up the reason for the price. The trade process was extremely easy using "Trade-in Marketplace". They allotted more for my trade than I had originally anticipated. The car was exactly as it had been described on AutoTrader.com. I literally found the vehicle that I wanted on AutoTrader.com, went to the dealership, test drove the Q5, traded in my vehicle and purchased the next one within 3 hours. Incredible experience.....I would highly recommend this dealership and working with: John Bush, Matt Frier, Michael Hecht and Sandra Parks. More

Initially, I bought a car from a BMW dealership two weeks ago. I spent an aggravating 8.5 hours at this dealership securing a contract with this company. After 11 days, they called me to tell me that I neede ago. I spent an aggravating 8.5 hours at this dealership securing a contract with this company. After 11 days, they called me to tell me that I needed to put cash down on my vehicle and the contract needed to be rewritten. In essence, this dealership lied to me and based on this alone, I had no desire to do business with them. I then called Matt Hamby who is the Service Manager for Audi North Atlanta. He told me that if I decided to take BMW back their car, let him know and come up to Audi and he would direct me where I needed to go for assistance. I decided to take BMW back their car basically after I received their initial phone call. The next morning, I took their car back and told them that I needed to have my car back. All of a sudden, BMW was NOW more than willing to rewrite my contract without money down and a lower car payment to boot. I said, "No, I am done, I will need my car back." Financial came out to speak to me and she was trying to get me to agree to her speaking with the general manager to see if we could do a better deal. What she was not aware of is that the sales manager already told me he spoke to his boss and his boss told him that this was a very good deal already. In my opinion, BMW tried to do a "bait and switch". With my car back, 30 minutes later and the manager clearly unhappy I headed to Audi North Atlanta, furious and even more aggravated. I arrived at the dealership. Matt Hamby introduced me to Nick Watterson in sales. I brought Nick up to speed on my experience with BMW and I told him that my financials needed to be done first before I look at one car; I am not going to have a repeat of my last experience. How Nick handled my car buying experience was absolutely flawless. I told him the characteristics I am looking for in a car, he takes my financials to the financial director Michael Hecht. Nick then picks out a few cars for me to look at. Nick anticipated my requirements and needs extremely well. Nick made my experience fun, easy and it was in no time I quickly forgot what I had just experienced with BMW. Out of the number of dealerships I have ever dealt with, I have never had fun buying a car in my life and this experience was exactly what it ought to have been; these individuals at Audi North Atlanta demonstrated a high sense of ethics, integrity, honesty, treated me with first class service and their first priority was me, not themselves. Before I knew it, Michael Hecht had all of the paperwork figured out. He was tapping his fingers waiting on me to decide on a car. All in all, I was the one holding up the process due to making a decision. As soon as I made the decision, they gave me the financial numbers on the vehicle and I could not refute the numbers, it was an exceptional deal from the beginning. I was back on the road within 2 hours in my new car, paperwork signed, car detailed and home with my son when I needed to be. I highly recommend this dealership and I would definitely do business here again. Overall, I like that Audi stands behind their product unlike other manufacturers. What is expected from these individuals were already high in standards; however, everyone went beyond what was expected of them. A superb business model, not only in customer service, but within all aspects of their business that many other dealerships could learn from. Audi North Atlanta and the individuals themselves demonstrated how business ought to be done. Jennifer Booker More

I visited Jim Ellis and Gwinnett Audi before coming to this dealership. I tried to buy a S4 from Gwinnett but had such a poor experience I had to walk out. I was blatantly lied to on multiple points. I e this dealership. I tried to buy a S4 from Gwinnett but had such a poor experience I had to walk out. I was blatantly lied to on multiple points. I even wrote the sales manager with no reply. Jim Ellis was only interested in new car sales. Jon Busch at Audi in Roswell was extremely professional. I visited him based on his persistence without being pushy. He had great product knowledge and provided a great balance of salesmanship with customer service. My overall purchase experience was great. I do not enjoy buying a car but Jon made the experience a good one. I love my S4 and hope to upgrade someday. I would highly recommend giving him a call. He's a good customer-focused salesman. More

Its always a pleasure working with Roy & Craig, Amy took over Becky, but she helped me setup while Roy went out for lunch, so the team really works together and always place customer first. I would def took over Becky, but she helped me setup while Roy went out for lunch, so the team really works together and always place customer first. I would definitely recommend audi owners to get their car serviced and experience the excellent customer service and quality workmanship. Thanks guys! More

Bait & switch, highly unethical. I utilized the Bait & switch, highly unethical. I utilized the online chat and detailed my requirements. I was then contacted by Jong Kim via email stating that Bait & switch, highly unethical. I utilized the online chat and detailed my requirements. I was then contacted by Jong Kim via email stating that he had two vehicles that fit my requirements and an invitation to come in for a test drive. I live an hour and a half from the dealership and arrived on time for my appointment. In fact, Jong Kim did not have any vehicles that met my requirements and he tried to upsell me into something more expensive. He then brought Dominic Dorn to meet me and I was told they would work with me on price. Again, I was very specific on my requirements including price. The new price was not close to what I asked for and the other vehicle did not have a required option. This dealership wasted my time and was insulting. Check the other Audi dealerships in the Atlanta area. I went to all 4 and had a great experience at each, except for Audi of North Atlanta. More