Audi North Atlanta

Jon was extremely patient and positive during the buying process. I felt like Mike Heck, in finance, was very direct and straight forward. The overall experience was a positive one and I would recommend th process. I felt like Mike Heck, in finance, was very direct and straight forward. The overall experience was a positive one and I would recommend this dealership to my friends and family. More

Companies in the business of providing Service should take some lessons from Matt Hamby, Service Director at Audi North Atlanta. It is a rare find when one can actually get "service" at the service depar take some lessons from Matt Hamby, Service Director at Audi North Atlanta. It is a rare find when one can actually get "service" at the service department of a dealership. Audi North Atlanta in Roswell has the staff that treats customers like valued clients. On my recent visit, I scheduled an appointment for a 65K miles service on an Audi I bought certified from a dealer in Jersey just months before at 55K miles. Once my car was taken in and checked thoroughly, I was informed that I need new brakes and rotors. Concerned with the unexpected expense, I asked whether I should be expecting to change my brakes every 10K miles as I had just bought it certified with fairly new brakes and good life on the rotors. Matt Hamby, the manager, took me into the shop and spent 20 minutes with me and showed me the brake pads and rotors. He also had the technician take out each of my tires so we can look at them individually. Matt was concerned that with the car being certified just months before, that my brakes are already gone. He encouraged me to speak to the Audi dealer that certified the car and see if they will revisit the certification to see if it was done correctly and provide some sort of compensation to offset the $1200 expense of new brakes and rotors. Matt even offered to speak to the dealer in Jersey if they call him. I took Matt's advise and called the dealer and explained the situation. The dealer took my feedback and took a couple of days but thankfully approved the expense and said they will pick up the cost of the new brakes and rotors! I was extremely happy with the outcome and all credit goes to Matt Hamby and the staff at Audi North Atlanta for their guidance on how to handle the situation. Matt did not have to do what he did and certainly didn't have any incentive to do anything, because regardless of the outcome, they were going to get paid anyway, but Matt understands how to service clients and how to retain a customer and win future business. Thank you Matt and Audi North Atlanta! More

After my review on DealerRater, the GM of the dealership (Paula) and the Service Manager (Matt) reached out to me. Initially, I wasn't interested in talking. But, they really wanted to make it right. I ex (Paula) and the Service Manager (Matt) reached out to me. Initially, I wasn't interested in talking. But, they really wanted to make it right. I explained my issues and they admitted that they could have done better. Their primary focus was to rebuild my trust in the dealership. They ended up offering several services that I took them up on. I won't go into detail on what they offered, but I think it was more than fair (maybe even a bit too generous). In the end, Audi North Atlanta took a really bad situation and completely turned it around. I give them a lot of credit. They have rebuilt my trust in the dealership. I would absolutely buy another car from them in the future. For reference, you can read my original review below: --------------------------------------------------------------------- We had a very rough experience with Audi North Atlanta (a Nalley dealership) when we bought our car and it only got worse when we took it back for the first service. I would never do business with these guys again. Here’s exactly what happened. We were talking to a rep named Stephan about a used 2009 Q7. We decided we wanted to buy the car. I filled out a deposit form with my credit card number and faxed it to him. I didn’t hear back for several days. No one returned my calls. I started to get nervous that this guy took my credit card and left the country. So I called the GM of the dealership. I was told that Stephan went out on leave. It was all very strange. I cancelled my credit card just in case. The dealership finally connected me with another sales rep and we were able to do the deal. But, it took several days longer than it should have and they really wasted my time. Nevertheless, it’s a Nalley dealership so I felt confident that the car would be great and they would stand behind it. I did not take it to a mechanic to have it inspected prior to purchase, which turned out to be a big mistake. The process to get the tag for the car literally took forever. Yes, I know the State of Georgia has recently changed the tag process and that’s created a lot of issues. But, I actually bought a Hyundai Genesis right after I bought the Q7 from Audi North Atlanta. I received the tag for the Genesis within 5 weeks. With Audi North Atlanta it took about 3 months to get the plates. That’s right, 3 months. Again, these guys just don’t seem to have their stuff together. Then the last straw was when I took the Q7 in for the first service. I had put about 4000 miles on the car, mostly driving around town in good conditions. I expected just a standard oil change service. The service rep told me I need new brake pads, new tires, a new battery and new windshield wipers. The estimate was $2700! I told her I just bought the car there a few months back and this must be a mistake. Immediately, she got the General Sales Manager and the Service Manager to talk to me. We sat down in an office and they told me about how heavy the Q7 is and how it just wears down breaks and tires. That was hard for me to believe. I told them how disappointed I was in the dealership. When you buy a car from a Nalley dealership, you’d expect a high level of quality and professionalism. They should stand behind their car. But, they were only willing to give me a modest discount on the services needed. So, I took the Q7 to two independent mechanics to get competitive estimates. Both mechanics told me that I didn’t need a new battery or new tires. The break pads needed to be replaced. Both mechanics felt the pads were well worn and should have been replaced prior to the dealership selling the car. I ended up having the brake pads changed by one of the independent mechanics. Their price was $100 less than what the dealership quoted me. Every part of the experience with Audi North Atlanta was bad. If you’re looking for an Audi, I’d look elsewhere. More

Jonathan was exceptional to work with and very accommodating. The entire time he was on my side and presented his management with what I requested and let them give a counter offer. After some bac accommodating. The entire time he was on my side and presented his management with what I requested and let them give a counter offer. After some back and forth, we reached an amazing price on a great used BMW. The car was detailed and $20 of gas was put in the tank. A great team delivered a great buying experience and a great car. Thanks. More

What a freaking nightmare. I bought a used Porsche (highest customer satisfaction rating of all cars) and have had the worst customer service experience at Audi North Atlanta. While I love my car, I (highest customer satisfaction rating of all cars) and have had the worst customer service experience at Audi North Atlanta. While I love my car, I would have preferred waiting and buying another one elsewhere. Dealer gave me a fix-it promise on the car and then later tried to back out of it saying that they thought that it would cost $500 or less. After the cost was estimated higher, they said that at most they would go is $1,000 and that they would only do so if it was a 50-50 split of the expense. How do you say, "half - truth"? No. When you call and the receptionist says that the manager is in with clients and then the manager claims that he was on vacation who do you trust? When it comes to fulfilling promises, they drop the ball 100% of the time. They are great for the honeymoon, but if you are looking for a relationship they are the wrong dealer to do business with. With all of their mistakes, delays and mis-truths they didn't see the need to apologize. They all make excuses, but we all know about those (...everyone has one). Maybe someone there will read this feedback and recognize that their customer service fails to meet a luxury standard. More

So I will honest, I almost did not order my car from this dealership. I had visited them in the past and felt I was not taken seriously or there was a lack of follow up. But this time totally different. I ha dealership. I had visited them in the past and felt I was not taken seriously or there was a lack of follow up. But this time totally different. I have to say that the sales person you deal with makes or breaks a dealership and this time I had the pleasure of having Martin Poston as my sales person. I am a bit of a procrastinator so it took a few visits and drives to get through the process, but between Martin and Greg they were the perfect tag team. Both Martin and Greg were extremely thorough in covering every aspect of the car. Martin was out of the dealership for a week and was excellent in following up and checking in even when not at the dealership. Greg also was extremely knowledgable and eager to help. As part of my decision process I wanted chat with the service manager, after all you deal with service far more than sales. Well Martin had the service manager, Matt, call me and that is what sealed the deal. First for the service manager to take time from his busy day to call a potential customer vs. just dropping me a few sentence email, as all their competitors did, was impressive. He also spent time talking to me and not just giving me canned answers. Matt convinced me that his approach to to service is what I wanted. He operates like a boutique provider focused on the person to person relationship. There is a reason why there are an over whelming number of positive reviews for those dealership. Their initial offer on the car was not in line with the competition or my expectations, but after a few rounds of negotiations we got where we needed to be and thus a deposit was left to order me a 2014 A6. Not all the sales people at this dealership are as good as Martin or Greg, so if you want top notch sales person, insist on Martin or Greg. More

My husband and I went to several Audi car dealerships (Jim Ellis (both locations) and Audi Gwinnett) before finding Audi North Atlanta. Our salesmans name is Mike Sandborn (the best). We also worked with (Jim Ellis (both locations) and Audi Gwinnett) before finding Audi North Atlanta. Our salesmans name is Mike Sandborn (the best). We also worked with Matt the manager (Outstanding as well). We negotiated hard. But what impressed me the most was that they actually listened and worked with us to get everything we wanted at a GREAT price - Better than any offers that I received from the other dealerships. I respect them as great salesmen but also people who take their customers seriously and don t waste their time. I highly recommend anyone who is looking for a great car to give them a chance...you will not be sorry. Trust me! I am a very hard to please person (or at least that s what I ve been told). I have high regards for their professionalism and personable approach - not just out to make a sale but to make your experience at Audi North Atlanta a great one. I am very pleased with my 2013 Audi Q5. I will definitely return!!! Just like their motto ----they have a customer for life. Thanks Mike and Matt More

Stephan, Greg and Rene could not have been better to work with.. they all did an outstanding job assisting me trading in a car and buying a used VW. My transaction was not on the high end but they treaded with.. they all did an outstanding job assisting me trading in a car and buying a used VW. My transaction was not on the high end but they treaded me as if I was buying one of the showroom floor models! I will return when I need to buy another car! Wayne Pike More