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Audi North Atlanta
Roswell, GA
570 Reviews
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Showing 240 service reviews
December 01, 2025
I bought Audi brand new in July 2024 and followed the Audi service guidelines. I got car serviced as required at the Audi dealership and oil change in September 2025 and tires fine. There was nothing n Audi service guidelines. I got car serviced as required at the Audi dealership and oil change in September 2025 and tires fine. There was nothing noted regarding needing new tires on my report. Second week in November the tire alert comes on and we discover that the back two tires were bald and wires were showing! Had to get car towed to Audi Dealership because unsafe to drive. Even though tires only had 22,000 miles we had to buy 4 new tires. They could not explain it even though I explained the tires were fine in September. More
by Jen
Employees Worked With
Kay
October 29, 2025
The service team is always helpful, friendly and attentive when I visit for a service. Normally work with Roy, but everyone always greets on arrival. attentive when I visit for a service. Normally work with Roy, but everyone always greets on arrival. More
by ctolbert1
Employees Worked With
Roy Buckus
October 29, 2025
The service department has been very professional and very responsive to my service needs. We have used them for almost 12 years and have been very satisfied and trust their effectiveness. very responsive to my service needs. We have used them for almost 12 years and have been very satisfied and trust their effectiveness. More
by Alan.new
Employees Worked With
Kay Khim
September 03, 2025
We bought our Audi A5 in late 2022, and got it in early 2023. The tires on our car were recalled, and were changed by Service Center about a year ago. After that we had no issue with tires. We had a flat 2023. The tires on our car were recalled, and were changed by Service Center about a year ago. After that we had no issue with tires. We had a flat last week (over the long weekend) and noticed that the tire kit that contains the Wheel Lock Key and the thong for removing the bolt covers is missing. Neither AAA nor any tire center could fix our flat or at least put the spare one. We had to tow our car to Audi North Atlanta were we had bought and tires were changed last year. We had to pay $160 for a new kit although we explained that the kit was in the car when they changed the tire themselves and they must have forgotten to put it back. But they didn't accept. So to change our tire we had to pay $160 just for the kit. It is really bad customer service. From now on if you go there (specially with any tire related issues), please make sure that the tire kit is in your car when you get your car back. If you don't check you may have to pay $160. More
by khanom12
Employees Worked With
Don't Recall
August 29, 2025
I made the appointment at this dealership even though there is another Audi dealership much closer to my house because they promised me a loaner. Unfortunately when I got there there was no loaner. The s there is another Audi dealership much closer to my house because they promised me a loaner. Unfortunately when I got there there was no loaner. The service rep Kim was dismissive and very casual about the bad information I was given when I made the appointment. Had to wait 4 hours and lost an afternoon. Disappointed about the “bait and switch tactic” More
by msi
Employees Worked With
Kim service rep
