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Audi North Atlanta
Roswell, GA
558 Reviews
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Showing 234 service reviews
September 03, 2025
We bought our Audi A5 in late 2022, and got it in early 2023. The tires on our car were recalled, and were changed by Service Center about a year ago. After that we had no issue with tires. We had a flat 2023. The tires on our car were recalled, and were changed by Service Center about a year ago. After that we had no issue with tires. We had a flat last week (over the long weekend) and noticed that the tire kit that contains the Wheel Lock Key and the thong for removing the bolt covers is missing. Neither AAA nor any tire center could fix our flat or at least put the spare one. We had to tow our car to Audi North Atlanta were we had bought and tires were changed last year. We had to pay $160 for a new kit although we explained that the kit was in the car when they changed the tire themselves and they must have forgotten to put it back. But they didn't accept. So to change our tire we had to pay $160 just for the kit. It is really bad customer service. From now on if you go there (specially with any tire related issues), please make sure that the tire kit is in your car when you get your car back. If you don't check you may have to pay $160. More
by khanom12
Employees Worked With
Don't Recall
August 29, 2025
I made the appointment at this dealership even though there is another Audi dealership much closer to my house because they promised me a loaner. Unfortunately when I got there there was no loaner. The s there is another Audi dealership much closer to my house because they promised me a loaner. Unfortunately when I got there there was no loaner. The service rep Kim was dismissive and very casual about the bad information I was given when I made the appointment. Had to wait 4 hours and lost an afternoon. Disappointed about the “bait and switch tactic” More
by msi
Employees Worked With
Kim service rep
August 25, 2025
Roy has always been honest and credible over the years. In my most recent visit he helped with sorting out what was required and not critical to address. In my most recent visit he helped with sorting out what was required and not critical to address. More
by DAB
Employees Worked With
Roy
August 09, 2025
I was able to have tires ordered and schedule mounting and balancing with one phone call. Great communication during servicing. Quick turn around. Another great service experience! and balancing with one phone call. Great communication during servicing. Quick turn around. Another great service experience! More
by jsconw
Employees Worked With
Kay Khim, Erwin Wilson
August 08, 2025
We would like to express our deepest gratitude for the exceptional service provided by Mr. Stuart Benson at Audi North Atlanta, Roswell, Georgia. Mr. Benson is truly remarkable—he combines the brillian exceptional service provided by Mr. Stuart Benson at Audi North Atlanta, Roswell, Georgia. Mr. Benson is truly remarkable—he combines the brilliance of a genius with the kindness of an angel! His expertise and care exceeded every expectation. After arranging an oil change at a great discount, he personally ensured that our 2014 Audi Q5 received a thorough inspection by an experienced technician. He then prepared a detailed report and took the time to explain everything clearly and patiently. Most importantly, Mr. Benson prioritized the two most critical issues and resolved them promptly, saving our 11-year-old car. His dedication and thoughtfulness were truly extraordinary—he felt like an angel sent to help us! Both my wife and I were deeply touched by his professionalism, knowledge, and genuine care. Thank you, Audi North Atlanta, for having such outstanding representatives. Stuart, you are absolutely the best of the best—we are so proud and super grateful! Shengqi Wang, Ph.D Xiaoman Duan, Ph.D More
by sqwang08
Employees Worked With
Stuart Benson
