Audi North Houston

Worst customer service experience by any company I have ever dealt with. TLDR - Vehicle sat for 18 months. Was serviced. 3 inches of water in passenger seat one week after service. Dealership claim ever dealt with. TLDR - Vehicle sat for 18 months. Was serviced. 3 inches of water in passenger seat one week after service. Dealership claims no responsibility. Full story - Life got in the way and my vehicle sat in the same position on my driveway for 18 months. NOT ONE TIME IN THIS 18 MONTHS DID WATER FIND A WAY INTO THE VEHICLE. I finally took it and got a new battery. While changing the battery the dealership flushed the A/C, brakes and changed the oil. They also did an exterior and engine bay detail to remove 18 months of residue. 10 days after the service it rained all night. I get in my vehicle and there is 3 inches of water in the passenger side seat. I call the dealership and they tell me "oh I know what that is. It is a common problem on the Q5. So, I take it in and the diagnose the issue. There are two drains in the engine bay that were NOW clogged with debris. With these NOW clogged water could not drain from the engine bay and went into an AC drain and into the vehicle. The vehicles stance has been that those drains must have been clogged before their service. Somehow they maintain they were clogged prior to that and yet somehow a drop of water never entered the car. What really happened is they cleaned 18 months of sludge of the vehicle and engine bay and didn't bother to check drains that are a common problem on another Audi vehicle. So, I was forced to file a comprehensive claim on my insurance. The GM, Jackson Fullham, was basically not involved and refused to give me and my insurance their insurance information for multiple weeks. Bottom line is both Audi and Sewell and will never get another penny of mine. If you value your money I would stay as far away as possible. More

A Truly Outstanding Experience, Until This would be a five-star-plus review, save for one matter discussed below. Sewell dealerships are dramatically different from the stereotypical au This would be a five-star-plus review, save for one matter discussed below. Sewell dealerships are dramatically different from the stereotypical auto sales environment. We helped my son purchase a vehicle from their Infiniti location a couple of years back, and were impressed with the experience. Sales associates are true professionals ... college graduates, articulate, well-dressed and exceptionally courteous. The atmosphere is calm and welcoming, and every aspect is focused on the customer. Pre-owned vehicles not of their brands are exclusively buyer trade-ins ... no used rental cars or "auction specials". I thus had every confidence that the 2017 Acura MDX Advance I was interested in would be a quality automobile. I was warmly and almost immediately greeted by Amy Douthit, who verified that the car was available, and went over Sewell's way of doing business, emphasizing that if any pre-owned auto does not meet its stringent criteria, it's shipped out. The MDX was in virtual showroom condition, the test drive went well, as expected, and negotiations were conducted in a low-key manner. We couldn't agree on the value of my trade, despite Amy's couple of back-and-forth trips to the manager's office, as well as a visit from AJ, the man himself. There was no pressure, no hesitation returning my keys, no chasing me in the parking lot with another offer, and no insisting that the deal was "good for today only" ... the way it should be. The disagreement notwithstanding, we parted on favorable terms, although I still had considerable interest in the Acura. The following morning, I took my vehicle to one of those Sell-Us-Your-Car places, and was offered what I anticipated was its value. I relayed the information to Amy, who presented it to the manager on duty. Here's where the "Until ..." comes in: Amy called me back, obviously repeating management's contention that they actually beat the offer, when the difference in sales tax between selling and trading is factored in. It's an age-old gimmick used by dealers to allow less for a trade-in. Sales tax has absolutely nothing to do with the value of a vehicle ... whether selling outright or trading in, it's worth what it's worth. I expressed my intense disappointment, stating that I didn't expect such trickery from Sewell. This tactic shouldn't ever be in their playbook, considering their reputation. Shortly thereafter, I received a call from Jack Mah, apologizing for the "misunderstanding", as well as agreeing to match the better offer. While the deal was to my liking, I still wanted to think it over, especially given what had just occurred. I ultimately agreed to the terms, returned, and drove out in my new (to me) Acura. Katy Murray handled the final paperwork in a manner consistent with Sewell's philosophy ... courteously with no sales pitch for extras, and a very understandable description of everything I signed (it was a cash transaction, so there was considerably less work for both of us). I trust that those I dealt with took my comments in the spirit intended, and that upper management will eliminate that bit of deception from its lexicon. The car is exceptional, and I'm glad that all eventually turned out well. More

Service has gone downhill I've been a long time Audi customer. I'm on my 5th Audi and I used to service at Millennium before Sewell took over. The service over the years (after I've been a long time Audi customer. I'm on my 5th Audi and I used to service at Millennium before Sewell took over. The service over the years (after Millennium) was night and day different. I was so impressed with Sewell. I've had to take my 2017 A7 that I purchased new there in 3 times in the past 6 months and I feel like I'm having Millennium flashbacks. I've seen service advisors with dip in their mouth in their office, I've overhead employees complaining about how terrible their customers are and it just seems like the nice "customer service" attitude is gone. I don't know what happened to this place but unfortunately I can't see myself going back. More

Best Car Buying Experience Ever. A million thanks to Mark Lane for making the car buying/trade-in process seamless and enjoyable. I live in Dallas but found a Range Rover in Audi Nort A million thanks to Mark Lane for making the car buying/trade-in process seamless and enjoyable. I live in Dallas but found a Range Rover in Audi North Houston's inventory that I loved. Mark worked to get more on my Mercedes GLK trade-in than Mercedes offered me, beat the financing terms that I was offered by my lender and personally delivered the Range Rover to me in Dallas. What sets Mark and this dealership apart are what happened after the deal closed - I have called Mark with a few questions regarding the vehicle and he always returns my call the same day (including weekends and the call I inadvertently placed on a holiday). The customer service I received at this dealership is unparalleled and I will only purchase vehicles from Audi North Houston moving forward. More

First time Audi purchase This was our first experience shopping for an Audi. The dealership treated us like royalty and we received respectful, courteous, and prompt attentio This was our first experience shopping for an Audi. The dealership treated us like royalty and we received respectful, courteous, and prompt attention. Please ask for Jon Niskanen, a sales associate who is extremely knowledgeable and able to explain every feature you'd like to learn about. He helped us find the best car to meet our needs and was not pushy or aggressive in any way. The showroom was immaculate and the speed with which we were able to reach a haggle-free, fair price was unlike any buying experience I've ever had. I cannot say enough nice things about the process and the people who work there. Everyone we encountered seemed so willing to help and provide us with white glove service. It really made us feel special. More

They screwed me Absolutely, the worst Service I have ever experienced in my life!!! I took my Audi to the dealership thinking that their service would be what’s best Absolutely, the worst Service I have ever experienced in my life!!! I took my Audi to the dealership thinking that their service would be what’s best for my car. Well that couldn’t be farther from the truth! They not only RIPPED ME OFF but they couldn’t even figure out what was wrong with the car. The funny part is that I asked them to check the key Because I knew that that was what was causing the problem. They refused to start with the simplest solution. They kept dragging me back and forth, back and forth racking up a HUGE BILL!!! Which was fine but then they tell me, “Uhhhh we don’t know what’s wrong with the vehicle.” After much discussion they finally change the key. Well what do you know, there it goes working like a charm!!!!! Whether they really didn’t know what was wrong with my car OR they just wanted to start with the most expensive project, it tells you what kind of CROOKS these people really are. They were very rude about it as well. No apologies at all. In fact, when I spoke to the manager, I felt like he was in on it and this was the norm! People like this are the reason why dealerships and mechanics have a bad reputation!! Save your money and time folks!!! DO NOT BOTHER WITH THESE THEIVES!!!! More