Audi North Miami

My 2018 Audi Q5 was making a strange noise, so I decided to get it checked out at Audi North Miami for the first time since my local Audi didn’t have any availability for that weekend. I usually frequent Au to get it checked out at Audi North Miami for the first time since my local Audi didn’t have any availability for that weekend. I usually frequent Audi Ft. Lauderdale and have never had a bad experience. However, this time around I can truly say was the first time I was extremely let down by Audi. They did fix the issue the car was having, but unfortunately my car was not taken well care of in other ways. When I picked up my car it was very dusty and dirty inside as if the windows had been open while in the body shop. Several adjustments in the vehicle had been moved around such as the front passenger’s headrest being completed up with white stains all over the black leather seats. The white stains appear to be a dust or residue of some sort. I am aware that these things can happen while in a body shop, but would have expected the car to have been wiped down prior to pick up as I did not bring the car into the shop in that condition and as a result had to clean up after them. As I kept analyzing my vehicle I then realized something very disturbing. My Beats wireless headphones were missing from the middle compartment. It never occurred to me to remove them as I have never had any issues at Audi Ft. Lauderdale and truly did not expect something like this to happen at an establishment like Audi. I then brought this to the attention of Luis Pagani (Audi Service Advisor) who answered my text by advising me what I was saying is simply not possible as the technician only worked on the front axel and the tires so he would have had no reason to enter my vehicle. Needless to say I found that response to not only be dismissive but condescending as I am well aware what was fixed on my vehicle. I also could not make sense of this seeing as the car had to have been driven to and from your garage while under your care. I am a proud owner of an Audi Q5 and a loyal customer, for those reasons I have recently leased a 2020 Audi A4. To say I am extremely disappointed not only by the service but by the way it was handled after the fact is a huge understatement. More

Diana Giraldo is an excellent worker, very friendliness, and know very well her job. She mark your appointment very quickly, and is always taking care for your car and you. and know very well her job. She mark your appointment very quickly, and is always taking care for your car and you. More

Great service, very attentive, friendly and helpful ! Service was very fast, accommodate my request on the same day. Waiting area made the wait very comfortable. Service was very fast, accommodate my request on the same day. Waiting area made the wait very comfortable. More

Nice experience. Changed all for tires and had the laser alignment necessary for driver assist equipped vehicles. Price was half of Ft. Lauderdale dealer. I got loaner car. Was treated well. alignment necessary for driver assist equipped vehicles. Price was half of Ft. Lauderdale dealer. I got loaner car. Was treated well. More

Great Dealership quick and easy. Upfront Pricing and the process was very easy. They raven had the car delivered to to my House by driver process was very easy. They raven had the car delivered to to my House by driver More

Cristina Diaz and the team provided outstanding service. Kudos! Everything went very well and I couldn’t be happier with my service. Thanks a lot! Kudos! Everything went very well and I couldn’t be happier with my service. Thanks a lot! More

I been going to Audi of North Miami for over 5 years had several vehicles. Diana has always been so helpful. She is the best, you can tell that she really cares. Every time I go their she let me know what’s several vehicles. Diana has always been so helpful. She is the best, you can tell that she really cares. Every time I go their she let me know what’s best for my car and give me the urgency to get things resolved. I really recommend her for a promotion . More

The dealership was excellent overall. From setting up the appointment, to dealing with a great service advisor, and having my car fixed in a timely manner. appointment, to dealing with a great service advisor, and having my car fixed in a timely manner. More

Great company Alex sanchez the salesperson is a wonderful person I have to thanks many Laureano general manager And all the people working in audi north Miami And a very happy customer person I have to thanks many Laureano general manager And all the people working in audi north Miami And a very happy customer More

Everything from start to finish was great. I called Audi Roadside to have my Q3 towed due to dysfunctional battery. The Audi service team had my vehicle back up and running within 3 hours. Everything covere Roadside to have my Q3 towed due to dysfunctional battery. The Audi service team had my vehicle back up and running within 3 hours. Everything covered under warranty. Awesome job! More