Audi North Miami

friendliness & easy service good work force good salesman easy to work with had light go on took auto in gave me loaner fixed in two days works fine now hope it stays that way good salesman easy to work with had light go on took auto in gave me loaner fixed in two days works fine now hope it stays that way More

Amazing freddy Freddy did and incredible job making sure everything went smoothly. He is also very personable and responsible. I hope to have Freddy for my next visi Freddy did and incredible job making sure everything went smoothly. He is also very personable and responsible. I hope to have Freddy for my next visit. More

Excellent Service Bring my car from Ft. Lauderdale to be serviced as this is where I have leased 3 cars. I've always had excellent service and use of a loaner vehicle. Bring my car from Ft. Lauderdale to be serviced as this is where I have leased 3 cars. I've always had excellent service and use of a loaner vehicle. Armando was truly exceptional in his customer service and attention to detail of my car. I'm very happy and know my car received the proper service from Prestige. Sherrie McCabe More

Fast and Easy This was the fastest service that I have ever experienced. No complaints, nothing but the best from prestige Audi. The friendliest service, accomp This was the fastest service that I have ever experienced. No complaints, nothing but the best from prestige Audi. The friendliest service, accompanied by great snacks, and always fresh bottles of water at hand. More

Knowledgeable Adviser, Disorganized Apptment, Quality Repair Positives: 1. Yelson was a very knowledgeable and personable service adviser. He instilled confidence that he knew the product and could answer tec Positives: 1. Yelson was a very knowledgeable and personable service adviser. He instilled confidence that he knew the product and could answer technical questions. He was very thorough. 2. The work appears to be completed to a good standard. 3. Loaner car process was seamless and easy with minimal paperwork, organized quickly, and conveniently located near service entrance. Negatives: 1. Service Appointments did not seem to be scheduled properly or staffing was not sufficient to handle the volume of service appointments and time needed to complete each appointment, Each time I came in there were at least 3 people waiting in line to speak to an adviser. 2. Due to overlapping appointments, the Service Advisers seemed rushed and were frequently being interrupted by other staff and customers. 3. My car was returned from body shop with interior full of white dust and white dust smeared on inside of driver door. It was taken back to the shop where it was quickly wiped down and returned to me. It was not cleaned properly. 4. Wheel damage was repaired and yellow writing/marks were left all over the side wall of the tire and not cleaned off. 5. My car was returned wet and did not seem to be washed very carefully with some areas that were missed. Car wash seemed rushed and sloppy. At other dealers, I would leave thinking I didn't need to get it washed after. Here I felt I needed to take it to another car wash to get it washed properly. I would definitely recommend Yelson Maradiaga. He was very competent and friendly. However other areas of the service experience (appointment scheduling/staffing & car wash) could use some improvement. More

Always a Great Experience I only get my car serviced and the dealer and I have Mr. Pagani to thank. Greeted at the door with warmth and courtesy, I know my car is in great hand I only get my car serviced and the dealer and I have Mr. Pagani to thank. Greeted at the door with warmth and courtesy, I know my car is in great hands. More

Very impressed! Service Consultant Freddy was extremely helpful and personable. He took care of me and exceeded my expectations. He was professional and courteous and Service Consultant Freddy was extremely helpful and personable. He took care of me and exceeded my expectations. He was professional and courteous and shoud be praised by his employer. More

Exceeded my Expectations Richard LLanes and service associate Yelson immediately addressed the issue with my Audi S4, made repairs within 15 minutes of my arrival to Prestige, Richard LLanes and service associate Yelson immediately addressed the issue with my Audi S4, made repairs within 15 minutes of my arrival to Prestige, and made my experience a pleasurable one. Mr. LLanes has exceeded my expectations on visits in the past and continues to deliver excellent service every time I am there. This is my 4th Audi we have purchased from Prestige.....can't wait to get my 5th. Great Job!! More

Professional, timely and great service. The entire experience was superb. The customer service Armando provided was outstanding. I was in and out in no time and the service staff was very pr The entire experience was superb. The customer service Armando provided was outstanding. I was in and out in no time and the service staff was very professional. More

Cristina Diaz!!! Cristina Diaz is gave me great advice about the rotors and the service of my car. She is amazing!! Everyone else at the dealership are smiling and lo Cristina Diaz is gave me great advice about the rotors and the service of my car. She is amazing!! Everyone else at the dealership are smiling and looking how to help you. More