Audi North Miami

Misunderstaing of Tire promotion Ed Caceres my service manager was extremely professional. I brought my car in for the 35,000 mile service. Additionally I bought four new tires that w Ed Caceres my service manager was extremely professional. I brought my car in for the 35,000 mile service. Additionally I bought four new tires that were on the car when purchased. I had a coupon that I was going to use. The wording in the coupon in my opinion was somewhat misleading. I was upset that I was not going to get the full value of what I believed to be the value of the credit stated in the coupon against the tire purchase. I was upset about this. Regardless of my position and being very upset, Ed handled the situation like a true professional. He never lost his cool. He explained to me the meaning behind the wording. I still maintain the wording is somewhat misleading however the way Ed handled the situation I would absolutely bring my car back for service and when in the market for a new car I would go back to Prestige. This of course assumes I where to buy a vehicle that they represent. More

Bruno G no.1 Purchased preowned vechicle from Bruno and he was great from start to finish.Bruno made the purchase easy and I will recommend everybody to do busines Purchased preowned vechicle from Bruno and he was great from start to finish.Bruno made the purchase easy and I will recommend everybody to do business with him. More

Excellent experience Luis Pagani provided me with excellent customer service. He informed me with the progress of my vehicle and a quote prior to starting working on my ve Luis Pagani provided me with excellent customer service. He informed me with the progress of my vehicle and a quote prior to starting working on my vehcile. He should be recommend for Employee of the Month or Quarter. He is definetely a great asset to the company. More

ALWAYS Great I love my audi because of the exceptional service I get from the service center. From the set up for the loaner to the pickup of my completed work, t I love my audi because of the exceptional service I get from the service center. From the set up for the loaner to the pickup of my completed work, the service is always fantastic. More

Service The service department was very efficient, eager to assist. I reported an issue with my new car, Fred brought it to the attention of the service mana The service department was very efficient, eager to assist. I reported an issue with my new car, Fred brought it to the attention of the service manager, who relayed the problem to AUDI Corp. I am awaiting that response. More

Amazing Everyone was very helpful and friendly. Will make sure to recommend prestige imports to friends and family. Look forward to be coming back to prestige Everyone was very helpful and friendly. Will make sure to recommend prestige imports to friends and family. Look forward to be coming back to prestige imports More

The customer service from Cristina Diaz was extremely well! Her service was helpful in helping me know what needs replaced and updated on my vehicle. She was very polite and the service was prompt. Her service was helpful in helping me know what needs replaced and updated on my vehicle. She was very polite and the service was prompt. More

Great service! Cristina took care of me and my S5 again! I had another light come on which when researched in the owner's manual, meant to bring my car in. It turn Cristina took care of me and my S5 again! I had another light come on which when researched in the owner's manual, meant to bring my car in. It turned out to be a bit more complicated than just a quick one day turn around. Cristina had my paperwork filled out and in a loaner care in less than an hour, so that I may return to work without issue. More

Excellent Service I stopped at Prestige Audi to check my car since a waring light had appeared in the dashboard. I was immediately ushered to Diana who immediately revi I stopped at Prestige Audi to check my car since a waring light had appeared in the dashboard. I was immediately ushered to Diana who immediately reviewed the problem and because of the lateness of the day and it being a Friday; she offered me a loaner, which was another Audi, the new A3. On Monday morning she called me to let me know the car was ready and when I went to pick up my car I was attended by her again and in a matter of minutes I was out in my car. What more can one say? Excellent responsiveness, prompt attention. Keep it up! More

New Customer Service Writer - Freddie I am sorry I did not get Freddie's last name because I would ask for him again. He was very helpful and listened carefully to the problem I had had w I am sorry I did not get Freddie's last name because I would ask for him again. He was very helpful and listened carefully to the problem I had had with my A5 that was difficult to explain. He understood, supplied the correct car jargon to the service folks, so I could be comfortable that it was being addressed. Nice young man. He should do well. More