Audi North Miami

Happy with Audi TSB repair; communication unfriendly. I came in for a technical problem with my vehicle, noting another minor technical problem that had progressively gotten worse. The primary issue was l I came in for a technical problem with my vehicle, noting another minor technical problem that had progressively gotten worse. The primary issue was left unresolved, with the service technicians being unable to replicate the problem. As my year car have had extensive issues with this service part, the lack of acknowledgement of the issue by the dealer has me worried it'll fully break right outside of warranty. The secondary technical issue is one that I previously mentioned to the dealer, but was brushed off as being unable to be replicated. However, this time Audi acknowledged the problem, stating there was an Audi Tech Service Bulletin to fix the problem, and repaired it for no cost. I wish they had acknowledged the issue the previous time I brought the car in. The friendliness and communication from the service advisers could be better. I specifically told my adviser that I was only available at my work phone number from 9-5 M-F, not my personal cellphone. However, communication was done entirely to my cellphone number, and only by luck of checking voicemails was I able to handle the repairs. The service adviser was even rude in one voicemail during the afternoon hours, stating they could not get a hold of me for my vehicle to be picked up, and that I would be charged the next day for the loaner vehicle. The adviser didn't communicate clearly that my vehicle was ready for pickup, which delayed my pickup by one day. More

Gina Gaston Great as always! Richard will go above & beyond in an effort to get you the car that you want and will make you love it!! Thank you Great as always! Richard will go above & beyond in an effort to get you the car that you want and will make you love it!! Thank you More

Excellent Service! Very Satisfied with the service! Fast procedure services and qualified and professional personnel! Very impressed of the customer service and attentio Very Satisfied with the service! Fast procedure services and qualified and professional personnel! Very impressed of the customer service and attention to my needs during my visit! Highly recommended! More

service beat service ever i had an issue with a tire,called Luis and he told me what to do over the phone! Brought the car in and bot he and Richard solved beat service ever i had an issue with a tire,called Luis and he told me what to do over the phone! Brought the car in and bot he and Richard solved my problem immediately Thanks again so much,i feel I have people to count in in my Audi dealership! More

Audi A5 great service Everything went great with service and hospitality, although the loaner car (a Dodge SUV) they gave me was not up to the standard I'd expect from Audi Everything went great with service and hospitality, although the loaner car (a Dodge SUV) they gave me was not up to the standard I'd expect from Audi More

service The service dept were very friendly and efficient. They provided me with a loaner car while my car was being serviced. Diana was extremly helpful and The service dept were very friendly and efficient. They provided me with a loaner car while my car was being serviced. Diana was extremly helpful and has follwed up to make sure everything was good. More

Excellent Customer Service I had a great experience at Prestige Audi. The staff was friendly, courteous, knowledgeable and experienced. My service adviser, Mr. Luis Pagani, took I had a great experience at Prestige Audi. The staff was friendly, courteous, knowledgeable and experienced. My service adviser, Mr. Luis Pagani, took the time to explain the entire process. Excellent staff, excellent service and great location. More

Service Diana was excellent and I will use them again when I need to service my Audi. Diana quickly took my car in and reviewed my concerns and reviewed them Diana was excellent and I will use them again when I need to service my Audi. Diana quickly took my car in and reviewed my concerns and reviewed them with me before setting me up with a loaner to get me on my way while they worked on my car. More

Audi service Prestige Audi , you are a great company ! Your services are the best ! Alain Lorenzo is a very nice and good employee !!! Prestige , you are the BEST Prestige Audi , you are a great company ! Your services are the best ! Alain Lorenzo is a very nice and good employee !!! Prestige , you are the BEST !!!! More

Reparacion Buenas noches ,hace 1 mes atras estuve haciendo el review de las 55000 miles.En esta oportunidad fui atentido por otro representante.En esa ocasion le Buenas noches ,hace 1 mes atras estuve haciendo el review de las 55000 miles.En esta oportunidad fui atentido por otro representante.En esa ocasion le exprese que mi carro consumia un liter de aceite casi cada 2 semanas.El le comento a los mecanicos los cuales le respondieron que cuando se repitiera regresara el carro por que era la unica forma de arreglarlo. Me pregunto tan buenos mecanicos necesitan el problema para arreglarlo ? Esto me costo una segunda visita casi en 2 weeks y $ 100 de gasto.Porque ya la garatia no estaba incluida.Este problema lo tengo hace 15 meses y cuando llamaba me decian es normal. Mis amigos ruedan otros carros de ingenieria alemana y no presentan este problema.Acaso la Audi no es tan buena? Imaginese comprando aceite como si tuviera un carro de 2 decadas atras Tambien estoy decepcionado porque me llamaron a venderme una garantia extendida y cuando le digo yo tengo el recibo que la compre practicamente me colgaron. Un disculpa hubiese sido sensata todos nos equivocamos el error esta en no reconocerlo. Existen otras cosas que no valen la pena ni comentarlo. Este year cuando cambie el carro debo ir a la AUDI..... More