Audi North Miami

They took care of me, after a past poor experience. I did have to wait two days, due to no parts in stock. Thank you. have to wait two days, due to no parts in stock. Thank you. More

Ed Caceres was very helpful. service was good. it took much longer for me to get my tires than expected, but at least I got a rental car from you for the time being. thanks for your help! JW much longer for me to get my tires than expected, but at least I got a rental car from you for the time being. thanks for your help! JW More

Yelson Madariaga gave great service and was very atentive. Keep up the good work! I would recommend Yelson to a friend for Audi service. A+ atentive. Keep up the good work! I would recommend Yelson to a friend for Audi service. A+ More

Ed went out of his way to find out what was taking my car longer when the service department was backed up. The entire staff is friendly and helpful. longer when the service department was backed up. The entire staff is friendly and helpful. More

Excellent Service 7 years in a row. This is my 4th Audi with Prestige and I have always worked with Alex Yepes. Best Customer Service you could ask for! with Prestige and I have always worked with Alex Yepes. Best Customer Service you could ask for! More

Second bad experience and no survey received lead me to report the bad service provided. First time, during a 35,000 mile service on Nov/12: I specifically requested an inspection in the right rear tire report the bad service provided. First time, during a 35,000 mile service on Nov/12: I specifically requested an inspection in the right rear tire as it was leaking and I had to fill it every 3-4 days. Nothing was done, except recommend changing the 4 tires. It turned out to be a nail which I ended up fixing at a local shop near my house. Second time, during a 45,000 mile service on Oct/13 (total spent $2,562.63): full service + 4 tire change replacement requested. During inspections, tech advised change of Rotors and brake pads were needed. Main complaint is related to the lack of accuracy in pricing from employee. Considering these were additional service and parts from original budget, it was very hard to understand full amounts to be charged. I specifically requested a few times the " total - out of the door" amount as well as the breakdown of items in order to approve the service. At check out, total amount was approx. $200,00 higher than informed. Very frustrating. Not for the price itself, but for the surprise!! It killed the experience. Also, I am not a technician, but found very strange having to change Rotors before ever changing break pads. I felt that my break pads were never checked on previous services (35k, 25k, 15k, 5k). Last, but not least, as I drive out of the shop, I check the oil level and the screen shows exact the same level before the service...."low". Drove a few miles, Turned the car on and off a few times to make sure system was reset. Oil level continued to show "low". Drove back to Prestige and had to leave the car for one more day. Very bad feeling of paying for something that wasn't done (same as tire on previous visit). After that, on the first longer drive, screen advised oil level too high. Overall very stressful experience for a customer that drives 15 miles to shop due to loyalty. Employee does not listen to customer. Sticks to the "too friendly, but not effective" customer service approach. Very confusing with pricing. Seriously considering new service center for next service. More

Edward was great. We have done service in Coral Springs and this was a much better service. We will be back again without a questions! and this was a much better service. We will be back again without a questions! More

Only dealership I was able to get a useful response and price from via email. Very pleasant experience and a very A to B experience working with Tyler and Margarita. price from via email. Very pleasant experience and a very A to B experience working with Tyler and Margarita. More

The only problem I had was being transferred several times when calling to schedule the service appointment and even got hung up on once. It should be easier to call and schedule an appointment. times when calling to schedule the service appointment and even got hung up on once. It should be easier to call and schedule an appointment. More

La atención 100 % perfecta. Desde el momento que la persona entra en el dealer, uno siente la amabilidad y el buen servicio. El tiempo de espera fue cero, el servicio de transporte rápido, el tiempo p persona entra en el dealer, uno siente la amabilidad y el buen servicio. El tiempo de espera fue cero, el servicio de transporte rápido, el tiempo para realizar el servicio excelente. More