Audi North Miami

The service once again was outstanding these are true automotive professionals. Very happy with my new S6 and happy with the customer service at prestige. Thanks automotive professionals. Very happy with my new S6 and happy with the customer service at prestige. Thanks More

excellent service; the appoinment was respected of time, the service advisor who service the car for air conditioner was respecfull, with excellent attitute, and cordial. I will defenetlly bring the car aga the service advisor who service the car for air conditioner was respecfull, with excellent attitute, and cordial. I will defenetlly bring the car again and will also definetaly lease another audi automovil. More

Having just leased our 6th Audi from Prestige, I continue to have only great things to say about the Sales and Service Teams. What impressed me most that we received excellent service after each purchase was to have only great things to say about the Sales and Service Teams. What impressed me most that we received excellent service after each purchase was made. More

This dealership has always had great service have used them for over 5 years. This time for a car puchase Carlos was very helpful, detailed and insightful. Great customer service them for over 5 years. This time for a car puchase Carlos was very helpful, detailed and insightful. Great customer service More

I scheduled a service. Time given was 10.30am. I was there at 10am and was told that my car would be ready by 5pm. It was a simple service, no break changes or anything time consuming. At 4.30pm I recei there at 10am and was told that my car would be ready by 5pm. It was a simple service, no break changes or anything time consuming. At 4.30pm I received a call if it would be ok to pick up my car the next day. And I replied NO, it is not ok. The rental car I received as a loaner was not a good car, it was dirty inside and out and smelling of cigarette smoke, so that my daughter stepping in the car got nautious from the smell. No I absolutely did not want to be driving this rental car a minute longer than necessary. Vernon said he would call me back at 5.30pm. By 5.55 I had not received a call and I called to tell them I wanted to pick up my car. I wanted to speak to Vernon. The receptionist put me onto his answering machine. I called back and said that I did not want to speak to the answering machine but to Vernon himself or anybody else able to give me info about my car. The receptionist then told me that Vernon had left and that she was not allowed to put any calls through after 5.55pm. I was not a happy customer! At 7pm Vernon called, who strangely enough was still working, that I could pick up my car at 9am next day. I think it must have been 11.30 or 12 by the time I finally got my car. When I came to pay my bill, I was astonished again. I was given a price of $303.- when I checked my car in. I brought a coupon for $15.-, and I received a bill that was $379.- or so. Strange! I thought, how does 303-15 amount to this 379?? Then my invoice goes back to revision and now it is due to $308.- I still think that it is strange how 303-15 gets to 308, but I am already so annoyed that I had to wait for so long for my car that I just paid and left. I am a customer for 6 years now with Audi and am looking forward to get my 3rd Audi in July. Audi has treated my always well and I am not used to have such a rude receptionist on the phone. I truly hope that this was an exception. More

Very pleasant experience. Diana was extremely polite and helpful. One of the better experiences i have had while doing service. Definitely looking forward to next time. helpful. One of the better experiences i have had while doing service. Definitely looking forward to next time. More

Rafael and the rest of the Audi team made the experience of buying my new car a very pleasant experience. All employees, especially Rafael, were extremely welcoming and friendly. When I chose my new car, of buying my new car a very pleasant experience. All employees, especially Rafael, were extremely welcoming and friendly. When I chose my new car, the Audi team was very prompt with their work, and my car was ready in no time to be driven off of the lot. Rafael gave us the price we were expecting. I will definitely recommend this dealership to others in the future!! More

I would like to thanks Robert and Max for the very good experience that I had at Pestige during the leasing of my new Audi A4. The process was very smooth, transparent, fast and friendly. Also, I was sat experience that I had at Pestige during the leasing of my new Audi A4. The process was very smooth, transparent, fast and friendly. Also, I was satisfied with the final price, the inventory of cars available and that they were available on a Sunday. I have another Audi dealership next to my office, nevertheless, I went to Prestige, which is far from me, because it was recommended by a friend of mine who leased his Audi from Prestige/Robert. As my friend did, I will recommend this dealership. Let this be the 1st of many Audis that I will lease with Prestige/Robert. More

Daniel Fox was so helpful and very professional. I would recommend anybody to go to him. I was very happy with him and the dealership. recommend anybody to go to him. I was very happy with him and the dealership. More

Service requested was to fix parts causing noise (engine squeal noise - with serpentine belt replacement / front suspension clunking noise - front ball joints and sway bar end links replaced). Car returned squeal noise - with serpentine belt replacement / front suspension clunking noise - front ball joints and sway bar end links replaced). Car returned with excessive and not acceptable exhaust noise, maybe due to forced road test over rusty/worn parts in the exhaust system. Services manager collect the car for further inspection and proposing a solution to fix the issue. Prefer not to evaluate the 'quality of work' because the car came with a problem that didn't have before, and waiting for the results after the services manager further review. More