Audi North Orlando

I recently purchased a new Audi and had a couple small issues with the car. I setup an appointment for Service and requested a loaner car. I showed up to drop off the car and get a loaner and there was issues with the car. I setup an appointment for Service and requested a loaner car. I showed up to drop off the car and get a loaner and there was no loaner available...they had to send me over to a rental car place for a loaner (not a great situation, but not a big deal). Next my car wasn't even looked at until the third day. I knew this because the "myaudi" app tells me if the doors are open or unlocked. The next day (4th day) they did a software update, but still no estimated time to have all issues completed. I finally called Friday (5th day) and told them that I will be picking up my car regardless if it was fixed...my plan was to take it to the Audi South dealership. When I picked up the car, the Service Manager seemed frustrated with me and went on to describe the demographic of the people who purchase these new EV cars...he said they get confused easily because they don't understand the new technology. He also told me that many EV customers can't afford the gas versions (he said it was nice that Audi offers these big incentives for these type of people), but the problem is that they don't understand how the service process works with German cars since they most likely never owned one before. So...not only was the service painfully slow, but I left there being personally insulted, too. More

While this was a service visit we continue to be impressed with the service and professionalism of Venessa Erwin and Audi North Orlando. Over 20 years we have leased and/or purchased 6 Audis from th impressed with the service and professionalism of Venessa Erwin and Audi North Orlando. Over 20 years we have leased and/or purchased 6 Audis from this dealership including at its 2 prior addresses, which I think says it all. More

A very pleasant experience purchasing our first Audi. Sebastian was an excellent sales person. All of the staff was very helpful and made the purchase of the car. Very pleasant experience. Very nice. Sebastian was an excellent sales person. All of the staff was very helpful and made the purchase of the car. Very pleasant experience. Very nice. More

🌟 An Absolutely Phenomenal Experience at Audi North Orlando – A Huge Shoutout to Frank De Welde! 🌟 From the moment I started my car search on CarGurus, my experience with Audi North Orlando was nothi Orlando – A Huge Shoutout to Frank De Welde! 🌟 From the moment I started my car search on CarGurus, my experience with Audi North Orlando was nothing short of amazing! If you're looking for a dealership that combines professionalism, efficiency, and a truly personal touch, look no further. After requesting information, I was promptly contacted by the incredible Frank De Welde. Frank was an absolute superstar from start to finish! He effortlessly coordinated my test drive and guided me through the entire purchase process with remarkable ease and expertise. What truly set Frank and the entire Audi North Orlando team apart was their unparalleled knowledge, professionalism, and genuine motivation. I never once felt pressured or rushed to make a decision, which made the entire experience incredibly comfortable and enjoyable. It's rare to find a team so dedicated to ensuring you feel confident and happy with your choice. The efficiency was astounding – it took a mere three hours from the moment I stepped into the dealership to finalize my purchase! That's a testament to their streamlined process and the dedication of every team member. But the exceptional service didn't stop there. When I returned three days later with my wife to pick up the vehicle, Frank had gone above and beyond. The car was fully detailed and adorned with a beautiful bow! My wife was absolutely thrilled, and it was such a thoughtful and memorable touch that truly capped off an already fantastic experience. A massive THANK YOU to Frank De Welde and the entire Audi North Orlando team for making my car buying journey so exciting, smooth, and genuinely delightful. You've earned a customer for life! More

Always an easy event when my car needs service! Outstanding customer care from arrival to pick up! Outstanding customer care from arrival to pick up! More

Dealership has the friendliest and professional staff. The communication is great. The dealership is modern and always clean. Service staff are the best. The communication is great. The dealership is modern and always clean. Service staff are the best. More

Huge shout out to Jay Fay parts manager for getting me lined up with ABT system on my RS6! I absolutely LOVE it and appreciate all the time Jay spent explaining everything to me. He is a TOTAL pro! Dave lined up with ABT system on my RS6! I absolutely LOVE it and appreciate all the time Jay spent explaining everything to me. He is a TOTAL pro! Dave in service is always informative, provides transportation, gets me in and out quickly. And Brian is a fantastic manager! LOVE my car and this dealership 😊 More

It was a pleasure to have Sean Espinal as my service consultant. He was attentive and knowledgeable.. I highly recommend Audi North, the entire staff is professional. It is the only place to have you consultant. He was attentive and knowledgeable.. I highly recommend Audi North, the entire staff is professional. It is the only place to have your Audi serviced …. More