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Audi North Scottsdale
Phoenix, AZ
1,176 Reviews
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June 14, 2018
Best Car Sales experience Purchasing a pre-owned Audi at Audi North Scottsdale was one of the easiest most pleasant car buying experiences I have had in a long time from the n Purchasing a pre-owned Audi at Audi North Scottsdale was one of the easiest most pleasant car buying experiences I have had in a long time from the negotiations, finance to delivery. The best part of it was Prem Lawrence, my salesman who was not high pressure at all but rather easy to work with and he was very knowledgeable with the inventory and information I needed to find the perfect car. I would highly recommend Prem and Audi North Scottsdale to my friends, family and to whomever is looking for a new or used car. More
by Rich45
Employees Worked With
Prem Lawrence
June 13, 2018
Unprofessional and discourteous sales service Let me begin by saying that my wife has a beautiful new Audi A3 which she adores. Here’s the ugly backstory. Understand, we live an hour and a half no Let me begin by saying that my wife has a beautiful new Audi A3 which she adores. Here’s the ugly backstory. Understand, we live an hour and a half north of the dealership so the luxury of stopping in to work a deal and test drive cars is not convenient whatsoever. At the same time on Friday our salesman, Michael Hagen first introduced the idea of my moving out of my Subaru into an A6 TDI diesel. I was more interested in getting my wife a car than worrying about me but the seed got planted. On Saturday when we went down the hill to pick up her car I test drove it and was moderately impressed and decided to do some research. My issue is that I drive a LOT. Like 40,000 to 50,000 miles a year, so reliability is important. This car, being a diesel, was presented as fitting the bill which it should as a diesel. It was plush, it was comfortable and I was hooked. I was handed a “quote”, and the salesman indicated it was probably high. We agreed I would take it home with me and respond, and even agreed on a number for the discount. I mentioned a number and he felt that it would be an appropriate number to present. Yes, I decided it was time to get back into a sedan and dump the Outback. WELL, I wrote the salesman Monday. Nothing. No contact whatsoever. Granted, he said Sunday and Monday were his days off, but he also said that as he was leaving on vacation the next weekend and he was working Monday. I called. I e-mailed. I texted. I spoke with the finance/sales manager. He had gone in but no response - no rejection, no counter, nothing. He finally called at 5:30 or 6:00 and said he sold 2 1/2 cars on his day off so left to be with his sons and drive go carts. I applauded his decision and apologized if I was insulting or out of line. He assured me that I was not and he confirmed receipt of my e-mail, indicating he would get back to me Tuesday, today. I wrote a follow up email, explaining my offer and the basis for the price stated. This is a car purchase and negotiation is expected. Nothing. Again, no “sorry”, no counter. Nothing. I called again, and around 9:30 he answered. He said his sales manager had just gotten in and was waving a paper at him and that he would get back to me but that things were working. I explained again I was going out of town on business and that I would complete paperwork via email, arrange for any earnest money required and would be down Friday or Saturday to conclude things before his vacation. I am a busy professional and don't have leisure time to spend on a deal and wanted to get things done one way or another. Still nothing. I called again around 1:30 and was unable to get a response so I asked for a manager. An Aaron or Erik answered and was obviously having a conversation with someone else before finally addressing me. He apologized, saying something had happened last evening at 5:30 and he needed to check things but would get back to me. He knew I was upset by my tone as a result of their lack of professional courtesy, especially when I just bought a car from them three days earlier. I was courteous and direct, but obviously upset. I researched while waiting the 39 minutes for a call back, to find that the leader of Audi had issues related to the diesel problem. I saw that Germany recalled like 775,000 units. Well, when he called back the first thing he mumbled was something about I needed to go into a ventilated seat, which I took as his conversation with someone else. He then said they could not sell the TDI units. Something indiscernible about some program or something. Long and short of it - this dealership lacks the professionalism I would expect for the brand. As I sit here, at 7:38pm, I still have not heard from the salesman. So I called another Audi dealer. They DID have an A6 diesel for sale. They WERE able to sell it. Audi North Scottsdale is the most unprofessional, discourteous dealership I have ever dealt with. Never, from Mercedes, to Acura, to Subaru have I been dealt with in such an insulting manner. Prologue: The salesman sent me a text after 8:00 tonight, telling me that as a result of his working deals all day he was unable to get back to me, and that I needed to talk to Aaron to find a "Win-Win". Funny, as he had my deal to work on for two days and obviously did nothing but insult me and lose his dealership a deal and another - repeat customer. Stay away. More
by UpsetProfessional
Employees Worked With
Bill Vanzanten, Aaron Enriquez, Michael Hagan
June 11, 2018
Great experience in a friendly atmosphere! Yes, I used friendly atmosphere when describing a car buying experience. After 15 years of driving a car I loved... making a purchase of another car I Yes, I used friendly atmosphere when describing a car buying experience. After 15 years of driving a car I loved... making a purchase of another car I would love as much, was important. Michael Hagen listened carefully to what I wanted and needed in my new car... and that was exactly where he guided me. No pressure! He spent a few hours with us and answered all questions. I am now a proud owner of an Audi A3! I look forward to the next 15 years in my “new ride!” Thank you! More
by Rascal570
Employees Worked With
Bill Vanzanten, Michael Hagan
June 08, 2018
First Time Audi Buyer Our experience of buying our new Audi 5 couldn't have been any better. Our "award winning" salesman, Prem Lawrence, was both extremely personable and Our experience of buying our new Audi 5 couldn't have been any better. Our "award winning" salesman, Prem Lawrence, was both extremely personable and very professional. He made the whole nightmare of buying a car an enjoyable experience. This may have been our first Audi, but it won't be our last. Thank you all so much. More
by Sister Mary Vodka
Employees Worked With
Prem Lawrence
May 31, 2018
Audi Q7 We had an amazing experience working with Michael Hagan at North Scottsdale Audi. He made our car buying experience extremely easy and went above and We had an amazing experience working with Michael Hagan at North Scottsdale Audi. He made our car buying experience extremely easy and went above and beyond to make sure we got the vehicle we wanted at the right price. More
by Brittany
Employees Worked With
Michael Hagan
May 31, 2018
Audi Pickup Great experience, Pickup took place at time scheduled. All of my questions about my new vehicle were answered. Looking forward to m first experi Great experience, Pickup took place at time scheduled. All of my questions about my new vehicle were answered. Looking forward to m first experience for service. More
by Lxl12345
Employees Worked With
David Silver
May 30, 2018
Real happy customer Had Michael Hagan help me this morning. He was knowledgeable about his product line and differences between style types, features and benefits, etc. N Had Michael Hagan help me this morning. He was knowledgeable about his product line and differences between style types, features and benefits, etc. Not only did he not have a problem with me wanting to test drive different drive types he insisted I tried them all so I could judge for myself even knowing I was shopping for a future purchase and not looking to buy today. His salesmanship led to us working on a deal I couldn't pass up. Thanks Mike More
by dchrap
Employees Worked With
Sean Moran, Aaron Enriquez, Michael Hagan
May 30, 2018
Awesome buying experience Worked with Prem and we had an awesome buying experience as he was knowledgeable, friendly, and courteous. This was by far the best car shopping exper Worked with Prem and we had an awesome buying experience as he was knowledgeable, friendly, and courteous. This was by far the best car shopping experience we have had in Arizona. More
by Umblu59599
Employees Worked With
Prem Lawrence
May 29, 2018
Great experience David really was a pleasure to work with. He was professional and accommodating and even came in on his day off. Can’t say enough good things. David really was a pleasure to work with. He was professional and accommodating and even came in on his day off. Can’t say enough good things. More
by Adam123
Employees Worked With
David Silver, Sean Moran
May 26, 2018
Repeat customer! This is our Audi dealership! Always accommodating and always going above and beyond in sales and service! We have another Audi dealership 10 minutes f This is our Audi dealership! Always accommodating and always going above and beyond in sales and service! We have another Audi dealership 10 minutes from home but prefer to make the drive to Scottsdale. Everyone there is exceptional and Michael Hagan did a great job in finding our car and making the trade happen! If we couldn’t have Steve Bacca anymore, we certainly lucked out with Michael! Love our service guy, Jason Brown too! More
by tsoich
Employees Worked With
Jason Brown, Sean Moran, Singh Virk, Michael Hagan
