Audi North Scottsdale

Great group,. Excellent service from beginning to end. Helpful and friendly from the first moment. Paitent and diligent in the effort to find the vehicle that fits my needs and specifications. And an u Helpful and friendly from the first moment. Paitent and diligent in the effort to find the vehicle that fits my needs and specifications. And an underlying PLUS, is that they have the product knowledge to be so helpful. Warm and inviting atmosphere More

Great so far Just picked up my Audi today. Prem was great to work with, very professional and extremely patient and pleasant. Made the experience a great one! Just picked up my Audi today. Prem was great to work with, very professional and extremely patient and pleasant. Made the experience a great one! More

Excellent purchase experience I want to say that my last car purchase at North Scottsdale Audi was by far my best The sales rep Michael Hagan was very curtious and effective in an I want to say that my last car purchase at North Scottsdale Audi was by far my best The sales rep Michael Hagan was very curtious and effective in answering all our questions clearly and honestly We met with Michael several times until we were completely satisfied with the choice we made Even the final price negotiation was smooth, something unusual in automobile purchases I would highly recommend NS Audi as a dealership and Michael Hagan as a sales agent to anybody without hesitation More

Outstanding Salesperson We came to Audi North Scottsdale to look at the Q5 and Q7 after driving Lexus RX vehicles for 12 years. We were referred to Stefano Pecci, who is an e We came to Audi North Scottsdale to look at the Q5 and Q7 after driving Lexus RX vehicles for 12 years. We were referred to Stefano Pecci, who is an excellent salesperson: personable, a good listener, knowledgeable and not high pressure. We worked through our decision process with Stefano making our purchase of the Q5 very easy through all phases of the process including the professional price negotiations. Stefano is a very likeable and professional representative for Audi North Scottsdale. More

Major Certified Mishap, but great service UPDATE: The GM was in touch and ended up taking care of my remaining issues. The follow through and desire to correct the events earned my review an e UPDATE: The GM was in touch and ended up taking care of my remaining issues. The follow through and desire to correct the events earned my review an extra star. I'll try to be as objective and matter-of-fact in my description of events. Though my overall rating is only 3 stars, I would still recommend the dealership as I don't expect my situation is common. It was genuinely a 1 star experience for me personally, but the staff's persistence and positive attitudes raised it to be average. Ultimately, the team seemingly did everything they could to rectify each individual situation as it came up. Candidly, though, it was extremely frustrating - I was at the dealership 7 times in 3 weeks to resolve all issues and still may have to return to get the appropriate touch-up paint for the vehicle. Definitely took the fun out of getting a new car, especially since my first experience in my final car was that of a dirty, smelly vehicle still with some body issues (some of which came out in detailing). Unfortunately, because it wasn't detailed prior, it was difficult to see what was permenant when I first picked it up. Here's the series of events: - I purchased a Certified Pre-owned ("CPO") A4 from Brian March 10 - Mid-week the following week, I received a call from Brian telling me that they discovered that the car hadn't undergone the CPO inspection and that I'd need to bring it back in. I told him I could bring it in the following Tuesday, March 20. By this time, I had changed the wheels/tires on the vehicle. - The morning of March 20 I brought the car in, but was told that, due to the different wheels/tires, they weren't quite sure how they would do the CPO inspection. Steve (used car manager) said he'd give his okay, but I was told they needed to clear some additional paperwork before they could do it. In the meantime, I would photograph the wheels/tires so that they could log the appropriate numbers. So, I left the dealership in the car. - A few hours later, Brian called saying that there was a misunderstanding and that I'd need to bring the car back, so, for the second time that day, I drive the car back to the dealership. At this point, I called out a few issues with the car's body that I had hoped would be resolved in the inspection. I was given a loaner. - Either later that day or the next (March 21), I received a call from Steve saying that, due to the tires that were originally on the vehicle as well as the body issues, they wouldn't have (and therefore couldn't) sell the car as certified. Steve and I came to an agreement that the dealership would take care of the body issues "so that you wouldn't notice them" and would buy an extended warranty for the vehicle. - On Friday March 23rd, I was told my vehicle was ready, however, upon arriving, the body work was sub-par, one issue wasn't even addressed, and the warranty paperwork had mis-matching VIN's - part of it was for a completely different vehicle. Steve was not in this day, so I was introduced to Matt Guthrie. Matt was very understanding and, after some discussions, offered to find another similar vehicle that they could put me in instead. I took the original vehicle back that day. - Later that same day, Matt called with a few options. That one I settled on was the same year/model, but had 20k fewer miles, so I was asked to pay a difference of $1k. - On Monday March 26th, Matt said that the vehicle would be picked up by the transport company the following day (3/27) and delivered on Thursday (3/29). - Thursday morning I took my car in to receive a loaner, as was originally planned. - The car wasn't actually delivered until the evening of 3/30, though not the fault of the dealership. Matt made sure to expedite the CPO process on Saturday 3/31 and, later that day, I received a call that the car was in detailing and could be picked up later. - I went back to the dealership that evening to find that the vehicle had NOT been detailed. Instead, it was dirty and smelly. I would have to come back the next week to have it detailed. After re-signing the financing paperwork, I took the new vehicle home and noticed, when I got home, a chip in the hood of the car. - On Monday April 2, I took the vehicle in for detailing. They did a great job, but could only provide touch-up paint for chip. When I got home and began applying the touch-up paint, I noticed it was a completely different color (black paint for a white car). More

What an awesome guy He made this sale happen! What an awesome guy! From the moment I walked in to checking out different cars to making the sale And getting me the car. I He made this sale happen! What an awesome guy! From the moment I walked in to checking out different cars to making the sale And getting me the car. I appreciate it More

Audi North Scottsdale Thanks for making the process easy !!! Prem answered all my questions and was easy to get a hold of. Love my new vechile and would recommend Audi Nort Thanks for making the process easy !!! Prem answered all my questions and was easy to get a hold of. Love my new vechile and would recommend Audi North Scottsdale. More

Outstanding service! Michael Hagan and his associates were exceptionally good to work with...knowledgeable, flexible, patient, and fun. Best car buying experience ever. I Michael Hagan and his associates were exceptionally good to work with...knowledgeable, flexible, patient, and fun. Best car buying experience ever. I highly recommend Audi North Scottsdale. More

Purchase! David made the process of buying a car simple for me and was very helpful with the whole process! The whole dealership was awesome and made me feel we David made the process of buying a car simple for me and was very helpful with the whole process! The whole dealership was awesome and made me feel welcome, along with accommodating all my needs. I would highly recommend purchasing a car at Audi North Scottsdale and working with David Silver. Thank you everyone for all your help! More

Service work I have owned 4 Audis and Al has always been my guy to go too. He's the best service guy that I have ever come across. I have owned 4 Audis and Al has always been my guy to go too. He's the best service guy that I have ever come across. More