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Audi North Scottsdale

Phoenix, AZ

4.8
1,154 Reviews

7150 E Princess Dr

Phoenix, AZ

85054

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Showing 1,154 reviews

March 06, 2018

Helped with the Surprise David Silver and Audi North Scottsdale bent over backwards to help us find the perfect vehicle for our family. This vehicle was a surprise for my wife More

by Dax1485
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Silver, Sean Moran
Mar 07, 2018 -

Audi North Scottsdale responded

Thank you for your kind remarks about David and your experience with our Audi team. I am glad we were able to surprise your wife with this vehicle. As they say; happy wife - happy life. Please let us know if we can help you with anything in the future. Kind regards, Mark Reicks General Manager

March 05, 2018

PREM LAWRENCE IS GREAT PREM WAS EXTREMELY HELPFUL. GREAT SALESPERSON. I HAVE BEEN WITH AUDI FOR THE PAST 12 YEARS. EXCELLENT SERVICE OVERALL. THEY ARE ALWAYS WILLING TO WORK More

by JOHN ROBINSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Moran, Prem Lawrence
Mar 13, 2018 -

Audi North Scottsdale responded

John, Congratulations on your new S5. What a great ride. I drive them just to hear the noise of the exhaust as it shifts. Thank you for the kind remarks about Prem as well. Let me know if there is anything I can help you with in the future. Kind regards, Mark Reicks General Manager

March 04, 2018

Easy, nice transaction We enjoyed the process of purchasing our Q5. Prem did a great job explaining the different models, He was always available for questions. Great custom More

by JWW3996
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Vanzanten, Prem Lawrence
Mar 13, 2018 -

Audi North Scottsdale responded

Thank you for your recent purchase from Audi North Scottsdale. I am glad Prem was able to assist you. Your total satisfaction is very important to me. Kind regards Mark Reicks General Manager

February 19, 2018

Outstanding customer service by Debby Lloyd My overall experience with Audi North Scottsdale has been excellent. Debby Lloyd was extremely accommodating by coming in on her day off to help us p More

by Diana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debby Lloyd, Sean Moran
Feb 20, 2018 -

Audi North Scottsdale responded

Hello Diana, Thank you for your recent purchase. We are glad your experience was excellent and appreciate your kind words about Debby. Enjoy your new Q7 and let us know if we can help with anything in the future. Kind regards, Mark Reicks General Manager

February 19, 2018

Didn't Know I was Buying a Car! I was just looking at the Q7 to see if this was in even an option for me. We just happen to have a free day and went to look. I am now the proud ow More

by Brigitte Rapatz
Recommend Dealer
Yes
Employees Worked With
Prem Lawrence
Feb 19, 2018 -

Audi North Scottsdale responded

Thank you for stopping by and congratulations on your new Q7. Welcome to the Audi North Scottsdale family. We appreciate your kind remarks about Prem and your experience with our team. Please let me know if we can help with anything in the future. Kind regards, Mark Reicks General Manager

February 19, 2018

Fast, Fair, and Easy I have been working with Prem Lawrence for some time now, and I was finally ready to pull the trigger on a new car. He showed me several options, and More

by T Jones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Reicks, Bill Vanzanten, Al Rizzo, Prem Lawrence
Feb 20, 2018 -

Audi North Scottsdale responded

Thank you for your loyalty to the Audi brand. I am glad we were able to work out the details for you and find the car that suited your needs. Sales and service are both important. We appreciate your kind remarks about Prem Lawrence and Al Rizzo. We are happy to have them on our team. Please let me know if we can help with anything in the future. Kind regards, Mark Reicks General Manager

February 14, 2018

Excellent experience Very smooth experience . Very professional people. Bill Jacobs was a pleasure to work with . Kept me in the loop at all times. He went out of hi More

by Henry, Joseph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Reicks, Bill Jacobs, Sean Moran
Feb 15, 2018 -

Audi North Scottsdale responded

Thank you for giving us the opportunity to work with you on your new Q7. I am glad we were able to find and secure this one for you. We appreciate your patience as we worked to bring in from out of state. Thank you for your kind words about Bill as well. Please let me know if there is anything I can do for you in the future. Kind regards, Mark Reicks General Manager

February 13, 2018

Excellent Would recommend Audi North Scottsdale to anyone: We actually drove from Louisiana to purchase a car via the buy back program. Wonderful staff member More

by Nancy McCabe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Jacobs, Matthew Guthrie
Feb 13, 2018 -

Audi North Scottsdale responded

What a great story. Thank you for coming all the way from Louisiana to join the Audi North Scottsdale family. We do appreciate your kind remarks about our staff and your experience as well. Let us know if we can help with anything in the future. kind regards, Mark Reicks General Manager Audi North Scottsdale

February 11, 2018

Best car experience by far! Prem was fantastic to work with and made the process (if I would even call it that) simple and quick. If you’re thinking about buying a new car defini More

by Absoso
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Prem Lawrence
Feb 12, 2018 -

Audi North Scottsdale responded

Thank you for the opportunity to assist you with your new car. Welcome to the Audi North Scottsdale family. We appreciate your kind remarks about Prem and your experience with us. Please let me know if there is anything we can do in the future as well to make your entire ownership experience a great one. Kind regards, Mark Reicks General Manager Audi North Scottsdale

February 11, 2018

I guess nobody wanted my business. After having stopped at Audi North Scottsdale to look at and most likely purchase a vehicle, we left after 20 minutes because NOBODY approached us as More

by Ramirezcj
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
No one from Audi north Scottsdale approached us.
Feb 12, 2018 -

Audi North Scottsdale responded

Hello, Thank you for reaching out to me. I am very sorry you did not come into our store and ask for assistance. I believe you would have loved the experience here as well. We pride ourselves on not being the "typical" dealership that you drive up to and it looks like vultures waiting to attack. Typically we receive just the opposite review from customers that like the atmosphere we have in our store. We are here to help in any way if given the chance. From the showroom you cannot see the front display lot as our customers park in front of the showroom and typically come into the store for assistance. I do however take your comments as opportunity for improvement. I will share with our team and see if there is a better way we can address customers that are on our front lot but are reluctant to come in the dealership. We have an excellent service department as well with 31 technicians that can assist you should you need help with our Audi. Please let me know if there is anything I can do for you in the future. Your total satisfaction is very important to us. Kind regards, Mark Reicks General Manager General Manager

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